Manager, Partnerships job at KCB Bank
Posted by: great-volunteer
Posted date: 2026-Nov-13
Location: Kampala
Manager, Partnerships 2026-11-13T11:14:57+00:00 KCB Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1109/logo/kcb.png https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Banking Management, Business Operations, Computer & IT, Customer Service, Advertising & Marketing, Sales & Retail 2026-11-20T17:00:00+00:00 8 This role is crucial for managing and growing our partnerships in Uganda. As a Manager, Partnerships, you will be the primary operational point of contact for our active partners, ensuring smooth integration and issue resolution. You will also be responsible for onboarding new partners, coordinating technical aspects, and monitoring performance to drive growth and ensure contractual obligations are met. This position requires a proactive approach to relationship management, problem-solving, and a keen understanding of market dynamics to identify opportunities for expansion and product enhancement. KEY RESPONSIBILITIES: - Daily Partner Support & Issue Resolution: Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.
- Partner Onboarding Execution: Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.
- Technical & Scoping Coordination: Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.
- Transaction Monitoring & Reconciliation Tracking: Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.
- Pipeline Updating & Reporting: Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.
- Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.
- Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.
- Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.
- Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.
- Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.
- Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.
- Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).
- Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.
DAILY RESPONSIBILITIES: - Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.
- Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.
- Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.
- Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.
- Monitor key account KPIs—transaction volumes, conversion rates, and revenue generation—addressing performance gaps or technical issues early.
CHALLENGES: - Managing tight partner deal timelines against slow internal bank approvals from Legal, Risk, Compliance, and IT Security.
- Bridging gaps between external partner tech stacks and legacy bank core systems, leading to delivery delays and GTM backlogs.
- Balancing the partner's demand for aggressive growth and low-margin revenue splits with the bank's requirement for risk mitigation and strong profit margins.
- Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.
- Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.
- Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.
- Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.
- Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.
- Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.
- Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.
- Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.
- Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.
- Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.
- Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.
- Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).
- Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.
- Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.
- Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.
- Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.
- Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.
- Monitor key account KPIs—transaction volumes, conversion rates, and revenue generation—addressing performance gaps or technical issues early.
- Partner Support
- Issue Resolution
- Onboarding
- KYC/Compliance Verification
- Technical Coordination
- Transaction Monitoring
- Reconciliation
- CRM
- Relationship Management
- Market Insights
- Business Case Preparation
- Pitch Decks
- Commercial Proposals
- Partner Activation
- KPI Tracking
- Commission Payout Monitoring
- Revenue Sharing
- Promotional Campaigns
- Co-marketing
- Regulatory Compliance
- Contract Management
- SLA Compliance
- Fintech Partner Screening
- Merchant Partner Screening
- Ecosystem Partner Screening
- Commercial Negotiation
- Revenue Share Models
- Service Level Agreements (SLAs)
- API Integration
- User Acceptance Testing (UAT)
- Experience in partner support and issue resolution.
- Experience in partner onboarding and KYC/compliance verification.
- Experience in coordinating technical integrations.
- Experience in transaction monitoring and reconciliation.
- Proficiency in CRM and pipeline tracking tools.
- Ability to nurture strong partner relationships.
- Ability to gather market insights and recommend product enhancements.
- Experience in preparing business cases, pitch decks, and commercial proposals.
- Ability to drive partner activation and ensure KPI achievement.
- Experience in monitoring commission payouts and revenue sharing.
- Experience in supporting promotional campaigns and co-marketing initiatives.
- Knowledge of regulatory compliance (AML/CFT, data privacy).
- Experience in maintaining contract repositories.
- Experience in screening and qualifying partners.
- Experience in negotiating commercial structures and SLAs.
- Experience in shepherding proposals through internal committees.
- Experience in overseeing API integrations and UAT.
JOB-6af6f131365f3 Vacancy title:
Manager, Partnerships Jobs at:
KCB Bank Deadline of this Job:
Friday, November 20 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Friday, November 13 2026, Base Salary: Not Disclosed JOB DETAILS:
This role is crucial for managing and growing our partnerships in Uganda. As a Manager, Partnerships, you will be the primary operational point of contact for our active partners, ensuring smooth integration and issue resolution. You will also be responsible for onboarding new partners, coordinating technical aspects, and monitoring performance to drive growth and ensure contractual obligations are met. This position requires a proactive approach to relationship management, problem-solving, and a keen understanding of market dynamics to identify opportunities for expansion and product enhancement. KEY RESPONSIBILITIES: - Daily Partner Support & Issue Resolution: Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.
- Partner Onboarding Execution: Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.
- Technical & Scoping Coordination: Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.
- Transaction Monitoring & Reconciliation Tracking: Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.
- Pipeline Updating & Reporting: Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.
- Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.
- Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.
- Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.
- Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.
- Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.
- Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.
- Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).
- Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.
DAILY RESPONSIBILITIES: - Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.
- Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.
- Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.
- Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.
- Monitor key account KPIs—transaction volumes, conversion rates, and revenue generation—addressing performance gaps or technical issues early.
CHALLENGES: - Managing tight partner deal timelines against slow internal bank approvals from Legal, Risk, Compliance, and IT Security.
- Bridging gaps between external partner tech stacks and legacy bank core systems, leading to delivery delays and GTM backlogs.
- Balancing the partner's demand for aggressive growth and low-margin revenue splits with the bank's requirement for risk mitigation and strong profit margins.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
To apply for this position, please use the following link: Click Here to Apply Now
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