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Manager Merchant and E-Channels job at Equity Bank
Posted by: great-volunteer
Posted date: 2025-Oct-29
Location: Kampala, Uganda
Manager Merchant and E-Channels 2025-10-28T08:32:20+00:00 Equity Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1532/logo/Equity%20Bank.png https://equitygroupholdings.com/ug/ FULL_TIME Kampala Kampala 00256 Uganda Finance Management, Sales & Retail, Computer & IT 2025-10-31T17:00:00+00:00 Uganda 8 The job holder is responsible for development and execution of strategies that will provide
customers (merchants) with a suite of Merchant Acquiring (POS) products that meet their
needs. Developing business cases for new product / process development to enhance the
capability to compete in the market. Identifying new trends, evaluating major competitors &
formulating business propositions. Managing the existing portfolio of Merchants, manage
Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening. MAIN DUTIES & RESPONSIBILITIES - Acquisition of new POS business customers and managing the existing portfolio of
Key/Retail Merchants. Ensure activation / retention of merchants, Grow market share
and wallet share. - Create, develop, and implement a business plan to grow the Merchant business.
- Maintain merchant’s relationships to ensure continual growth and sales targets.
- Develop and recommend new, and revisions to, existing policies and procedures such
as standard operating procedures and internal guidelines. - Provide technical support for the resolution of merchant services processing,
hardware, software, and network issues. Troubleshoot issues related to
internal/external merchant services file transmissions. - Collect, interpret, and analyses data. Prepares reports containing findings,
conclusions, and recommendations. Use data analytics to inform decisions and
improve E-Commerce and merchant platform performance. - Create sales schedules for the servicing team and follow up and present results to
head office. - Develop and execute the bank’s e-commerce strategy aligned with business goals.
- Ensure platforms are secure, user-friendly, and compliant with regulatory standards.
- Manage campaigns across SEO, SEM, email, and social media to promote
ecommerce offerings. - Work with cross functions like IT, Risk, Compliance, and Customer Service teams to
ensure smooth operations. - Coordinate with external vendors and fintech partners for integrations and service delivery.
- Monitor KPIs such as transaction volumes, conversion rates, and customer satisfaction.
- Use data analytics to inform decisions and improve platform performance.
- Cross-functional Collaboration to ensure smooth operations.
- Coordinate with external vendors and fintech partners for integrations and service delivery.
- Business development with Retail Branch & other internal channels to ensure portfolio penetration of POS
- Generate, maintain and increase business opportunities with existing merchants.
- Develop and grow sales and support team.
- Cross sell various banking products like Savings Account / Credit Cards / Asset products etc to the Merchants in the portfolio.
QUALIFICATIONS, SKILLS AND EXPERIENCE QUALIFICATIONS - Bachelor’s degree in business, Marketing or Information Technology related
disciplines from a recognized university. SKILLS - Knowledge and experience in payments, merchant services, or related industry sales
and consultation. - Proven track record on sales specifically in Payments and Alternative Channels with
some banking experience an advantage. - Ability to build, foster, and maintain positive professional relationships.
- Knowledge of relationship management best practices
- Strong presentation and communication skills, both Verbal and written skills
- Problem-solving and conflict resolution capabilities
- Hands on operational experience in Merchants banking.
- Team player with excellent interpersonal and leadership skills
EXPERIENCE - At least 5 years overall progressive experience in Merchant Acquisition and Client
Relationship Management in a reputable organisation - Acquisition of new POS business customers and managing the existing portfolio of Key/Retail Merchants.
- Ensure activation / retention of merchants, Grow market share and wallet share.
- Create, develop, and implement a business plan to grow the Merchant business.
- ...
- Knowledge and experience in payments, merchant services, or related industry sales and consultation.
- Proven track record on sales specifically in Payments and Alternative Channels with some banking experience an advantage.
- ...
- Bachelor’s degree in business, Marketing or Information Technology related disciplines from a recognized university.
- At least 5 years overall progressive experience in Merchant Acquisition and Client Relationship Management in a reputable organisation.
JOB-69007f94557e5 Vacancy title:
Manager Merchant and E-Channels Jobs at:
Equity Bank Deadline of this Job:
Friday, October 31 2025 Duty Station:
Kampala | Kampala | Uganda Summary
Date Posted: Tuesday, October 28 2025, Base Salary: Not Disclosed JOB DETAILS: The job holder is responsible for development and execution of strategies that will provide
customers (merchants) with a suite of Merchant Acquiring (POS) products that meet their
needs. Developing business cases for new product / process development to enhance the
capability to compete in the market. Identifying new trends, evaluating major competitors &
formulating business propositions. Managing the existing portfolio of Merchants, manage
Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening. MAIN DUTIES & RESPONSIBILITIES - Acquisition of new POS business customers and managing the existing portfolio of
Key/Retail Merchants. Ensure activation / retention of merchants, Grow market share
and wallet share. - Create, develop, and implement a business plan to grow the Merchant business.
- Maintain merchant’s relationships to ensure continual growth and sales targets.
- Develop and recommend new, and revisions to, existing policies and procedures such
as standard operating procedures and internal guidelines. - Provide technical support for the resolution of merchant services processing,
hardware, software, and network issues. Troubleshoot issues related to
internal/external merchant services file transmissions. - Collect, interpret, and analyses data. Prepares reports containing findings,
conclusions, and recommendations. Use data analytics to inform decisions and
improve E-Commerce and merchant platform performance. - Create sales schedules for the servicing team and follow up and present results to
head office. - Develop and execute the bank’s e-commerce strategy aligned with business goals.
- Ensure platforms are secure, user-friendly, and compliant with regulatory standards.
- Manage campaigns across SEO, SEM, email, and social media to promote
ecommerce offerings. - Work with cross functions like IT, Risk, Compliance, and Customer Service teams to
ensure smooth operations. - Coordinate with external vendors and fintech partners for integrations and service delivery.
- Monitor KPIs such as transaction volumes, conversion rates, and customer satisfaction.
- Use data analytics to inform decisions and improve platform performance.
- Cross-functional Collaboration to ensure smooth operations.
- Coordinate with external vendors and fintech partners for integrations and service delivery.
- Business development with Retail Branch & other internal channels to ensure portfolio penetration of POS
- Generate, maintain and increase business opportunities with existing merchants.
- Develop and grow sales and support team.
- Cross sell various banking products like Savings Account / Credit Cards / Asset products etc to the Merchants in the portfolio.
QUALIFICATIONS, SKILLS AND EXPERIENCE QUALIFICATIONS - Bachelor’s degree in business, Marketing or Information Technology related
disciplines from a recognized university. SKILLS - Knowledge and experience in payments, merchant services, or related industry sales
and consultation. - Proven track record on sales specifically in Payments and Alternative Channels with
some banking experience an advantage. - Ability to build, foster, and maintain positive professional relationships.
- Knowledge of relationship management best practices
- Strong presentation and communication skills, both Verbal and written skills
- Problem-solving and conflict resolution capabilities
- Hands on operational experience in Merchants banking.
- Team player with excellent interpersonal and leadership skills
EXPERIENCE - At least 5 years overall progressive experience in Merchant Acquisition and Client
Relationship Management in a reputable organisation Work Hours: 8 Experience in Months: 60 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? equitybank.co.ug&form%5Bvalid-to%5D=Friday,%20October%2031%202025">Click here to submit your application now. By submitting your application, you consent to Equity Bank Uganda Ltd collecting and processing your personal data strictly for recruitment, selection, and, where applicable, employment purposes. Equity Bank Uganda Ltd will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy. Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation".
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