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MANAGER E- CHANNELS Jobs In Uganda
Posted by: ugashare-Volunteer
Posted date: 2024-Nov-07
Location: Kampala
Job Summary Develop and implement digital strategies, ensure high levels of customer recruitment and satisfaction, and drive innovation to enhance the Bank's e-channel offerings and support the Bank's business growth strategy - Minimum Qualification : Bachelors
- Experience Level : Senior level
- Experience Length : 6 years
Job Description/Requirements Department Business Department Reports to Head Business Supervises: Direct: Relationship Officer E-Banking and Relationship Officer-Agency Banking Indirect: Branch Teams Interacts/interfaces with: Internal: Segment and sector heads, Branch Teams, Business and Operations Teams. External: Customers, System Vendors, and Business Partners Main Purpose of the Job Develop and implement digital strategies, ensure high levels of customer recruitment and satisfaction, and drive innovation to enhance the Bank's e-channel offerings and support the Bank's business growth strategy
Responsibilities - Plan, execute, and monitor the digital/alternative channels banking business growth, distribution, and expansion strategy.
- Develop and enhance existing channels to meet changing customer needs and provide the best customer experience.
- Manage the end-to-end lifecycle of e-channel projects, from planning and implementation to monitoring and optimiza-tion
- Â Work with the branch team to provide alternative banking channels to customers, supporting the growth of deposits and revenues and reducing the bank's operating costs.
- Carry out a business risk assessment, institute controls to mitigate the risks, and monitor compliance and safe operations of the channels.
- Â Manage relationships based on service level agreements with partner vendors, service providers, bank agents, and mer-chants.
- Â Track key performance indicators (KPIs) and metrics related to e-channels, including usage, transaction volumes, and customer satisfaction.
- Â Manage the performance and productivity of both line staff and bank agents or merchants according to set performance targets.
- Â Support business units in the identification and recruitment of quality agents and merchants and coordinate joint sales and marketing initiatives.
- Â Implement a training and product knowledge management program for bank staff, clients, agents, and merchants.
- Â Work closely with other departments and vendors to ensure an integrated governance of the day-to-day operations of the digital banking channels.
- Â Attend customer queries and complaints in line with the customer service standards of the bank.
- Â Evaluating processes and procedures from time to time to develop more efficient operations, compliance, better controls, and customer experience.
- Â Closely monitor the market for dynamics on customer behaviors, competition, policies, and regulations.
- Â Define and deliver segment-led Product, Channel, and digital Banking Customer Value Propositions (CVPs) for all Retail Banking segments.
- Â Monitor competition and emerging Products, Channels, and Digital technologies, and develop strategies and tactics to reduce any threats to ongoing and future Retail business.
- Monitor, identify, and mitigate the Unit’s related risks in conjunction with supporting units such as Operations, Informa-tion Technology, Risk, Audit, Compliance, etc.
- Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disci-plinary processes.
- Â Any other duty as shall be assigned to you from time to time.
Person Specification (Education, training, skills and experience) Qualifications - • A Bachelor’s degree in IT, engineering, Finance, Commerce, Business Administration, Economics, Statistics, Management,
- or any relevant field.
- • Professional certification in digital banking or a Master's degree in a relevant field is an added advantage.
Experience - 6 years’ experience in Banking with 3 years in alternative banking channels supervisory role.
- Demonstrable record of effectively leading large teams of people and track record of effective performance management.
- Excellent knowledge of general banking practices and procedures.
- Seasoned knowledge of digital banking.
- In-depth understanding of credit and financial drivers in the financial services industry.
- Â Deep understanding of financial products, services, and regulatory requirements within the business and commercial bank-ing landscape.
Competencies & Knowledge - Proficiency in drafting professional correspondence, reports, and proposals.
- Ability to demonstrate a positive image and uphold Bank values.
- Leadership and Change Management skills
- Strong Analytical Skills
- Stakeholder and Relationship Management skills
- Effective oral and written communication skills.
- Effective negotiation and execution skills.
- High ethical standards and integrity.
- Client-focused and results-oriented mindset.
- Ability to work in a fast-paced and dynamic environment.
- excellent problem-solving and advisory skills.
- Proficiency in English Language and any other local language, preferably Luganda.
How to Apply: All applications will be received and Reviewed through Ugashare Portal by Clicking on the 'Apply Here' section
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