Manager Alternative Channels Job at PostBank Uganda Ltd (PBU) - Career Opportunity in Uganda

Summary
Date Posted: Friday, June 26, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
PostBank Uganda Ltd (PBU), is a 100% Government owned Bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. PostBank’s strategic direction is to be the financial institution of choice for the mass market with specific emphasis on players in the micro, small and medium size enterprises (MSME’s), and also along the agriculture value chain. The Bank is growing and expanding its operations, hence creating job opportunities for qualified persons to fill the position below.
POSITION DESCRIPTION
Job Title:
Head of Business Technology & Change Management
Reports To: COO/ED
SUPERVISES:
Direct :
• Manager Research & Innovation
• Manager Development & Digitization
• Manager Projects
• Manager Cultural Change & Benefit Realization
INTERACTS/INTERFACES WITH:
Internal:
• Senior Management Team (SMT)
• ICT Security Manager
• Head ICT
• Operations Teams
• Internal Audit
• Business
External:
• Vendors & Suppliers
• Regulators
• Statutory bodies
• Pear Industry players like United Bankers Association (UBA)
JOB PURPOSE
The purpose of this job is to lead the transformation agenda of PostBank towards a modern digitised bank. The role holder will therefore be accountable for leading the banks innovation process and leading the development of new and optimising of existing information systems and technologies that will drive service delivery to PostBank’s customers.
• Work with the COO/ED and appropriate business and operational functions on developing the Bank’s Business Technology (BT) strategy and plan, ensuring that it aligns with and supports the banks strategic and operational plan.
• Lead the project management and implementation of major change initiatives by coordinating the responsible departments to ensure smooth implementation
• Be the centre of expertise for innovation, development and implementation activities in all domains of the bank (client facing, Digital Strategy, Operations, Regulatory Implementations)
• Continuously review processes, driven by Lean and Agile ways of working to ensure that all bank processes are optimised, initiating changes to enhance innovation and commercial drive
• Coordinate and control all projects related to selection, acquisition, development and installation
of major information and operations systems for the bank. Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluate systems to measure their success .

RESPONSIBILITIES /KEY DELIVERABLES
• Ensure effective controls within the alternative channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
• Work with the IT and Business Technology Teams and other relevant functions to deliver customer awareness programs within the alternative channels to incidents of frauds and forgeries through the alternate channels.
• Develop, implement and track customer experience best practices within the alternative channel with the objective of achieving the banks customer experience deliverables.
• Monitor processes and procedures within the bank’s alternative channels to ensure compliance to set policies, procedures and manuals with particular emphasis on risk mitigation.
• Responsible for effective supervision of the alternative channels teams to ensure they deliver on agreed targets and deliverables.

Job Skills: Not Specified

EDUCATION & TRAINING
• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• Possession of a Certified banking qualification or master's degree in a relevant field would be an added advantage.
• Relevant Practical training in business growth in the financial services sector
SKILLS & EXPERIENCE
• An established and demonstrable track record in the field of Distribution Channels, Customer acquisition and retention as well as proven skills in all risk aspects in the banking sector.
• An established and demonstrable track record in customer service initiatives implementation and maintenance to achieve stellar customer service delivery.
• An established and demonstrable track record in managing a large team of people that is diverse both multi-disciplinary and diversely located.
• A minimum of 7 years working experience, 3 of which must have been in financial intermediation and or electronic payments systems/processes, preferably in banking.
BUSINESS BEHAVIOURS
• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
• Takes clear accountability, and focuses on delivery of broader corporate goals.
• Ability to take decisions and progress towards goals in conditions of uncertainty.
• Ability to demonstrate positive image and role model PostBank’s values and leadership behaviours.
• Must be a person of impeccable integrity.

Job Education: A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field

Job Experience: A minimum of 7 years’

Work Hours: 8

 

Job application procedure
Send your resume and certified copies of your academic documents to before  10th July 2020.