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Lead KYC job at True North Consult Ltd
Posted by: great-volunteer
Posted date: 2025-May-29
Location: Kampala, Uganda
Lead KYC 2025-05-29T07:20:45+00:00 True North Consult Ltd https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7431/logo/True%20North%20Consult%20Ltd%20.jpeg https://truenorthafrica.com/ FULL_TIME Kampala Kampala 00256 Uganda Engineering Services Management 2025-06-03T17:00:00+00:00 Uganda 8 Job Purpose Responsible for ensuring Know your Customer (KYC) and simswap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents Responsibilities Ensure revenue generation and protection - Drive overall KYC and simswap compliance
- Ensure partner alignment to gross adds and simswap KYC compliance • Steer Airtel Mobile Money gross adds compliance • Minimize and prevent fraud and misuse of data.
Ensure customer onboarding experience - Ensure activation of all simcards within Service Level Agreement (SLA)
- Close all KYC complaints within SLA/TAT
- Timely customer feedback following KYC compliant resolution.
- Drive KYC war room discussions to support field teams.
- Adherence to 3rd level escalation SLAs with supporting functions
Ensure adherence to KYC processes - Writing correct processes and minimize errors.
- Closure of internal & external process audit observations on KYC compliance.
- Adhere to KYC process and UCC policy guidelines
- Adhere to partner governance framework as per set guidelines
- Recommend and raise change requests (CR) for process improvements and gaps closure
- UAT Testing pre and post deployment of new changes
- Review and approve partner billing
MIS Reporting - Monthly KYC and simswap report submission to stakeholders
- Track and analyze all KPI’s for improvement
- Use reports to make decisions in consultation with business.
Decision level: - Prime: Final Decision-Making authority, accountable to the Management
Responsibilities Ensure revenue generation and protection Drive overall KYC and simswap compliance Ensure partner alignment to gross adds and simswap KYC compliance • Steer Airtel Mobile Money gross adds compliance • Minimize and prevent fraud and misuse of data. Ensure customer onboarding experience Ensure activation of all simcards within Service Level Agreement (SLA) Close all KYC complaints within SLA/TAT Timely customer feedback following KYC compliant resolution. Drive KYC war room discussions to support field teams. Adherence to 3rd level escalation SLAs with supporting functions Ensure adherence to KYC processes Writing correct processes and minimize errors. Closure of internal & external process audit observations on KYC compliance. Adhere to KYC process and UCC policy guidelines Adhere to partner governance framework as per set guidelines Recommend and raise change requests (CR) for process improvements and gaps closure UAT Testing pre and post deployment of new changes Review and approve partner billing MIS Reporting Monthly KYC and simswap report submission to stakeholders Track and analyze all KPI’s for improvement Use reports to make decisions in consultation with business. No Requirements JOB-68380acd6d376 Vacancy title:
Lead KYC Jobs at:
True North Consult Ltd Deadline of this Job:
Tuesday, June 3 2025 Duty Station:
Kampala | Kampala | Uganda Summary
Date Posted: Thursday, May 29 2025, Base Salary: Not Disclosed JOB DETAILS: Job Purpose
Responsible for ensuring Know your Customer (KYC) and simswap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents Responsibilities
Ensure revenue generation and protection - Drive overall KYC and simswap compliance
- Ensure partner alignment to gross adds and simswap KYC compliance •
- Steer Airtel Mobile Money gross adds compliance •
- Minimize and prevent fraud and misuse of data.
Ensure customer onboarding experience - Ensure activation of all simcards within Service Level Agreement (SLA)
- Close all KYC complaints within SLA/TAT
- Timely customer feedback following KYC compliant resolution.
- Drive KYC war room discussions to support field teams.
- Adherence to 3rd level escalation SLAs with supporting functions
Ensure adherence to KYC processes - Writing correct processes and minimize errors.
- Closure of internal & external process audit observations on KYC compliance.
- Adhere to KYC process and UCC policy guidelines
- Adhere to partner governance framework as per set guidelines
- Recommend and raise change requests (CR) for process improvements and gaps closure
- UAT Testing pre and post deployment of new changes
- Review and approve partner billing
MIS Reporting - Monthly KYC and simswap report submission to stakeholders
- Track and analyze all KPI’s for improvement
- Use reports to make decisions in consultation with business.
Decision level: - Prime: Final Decision-Making authority, accountable to the Management
Work Hours: 8 Experience: No Requirements Level of Education: bachelor degree Job application procedure
Interested in applying for this job? truenorthafrica.com&form%5Bvalid-to%5D=Tuesday,%20June%203%202025">Click here to submit your application now.
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