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Lead Generators (Universal and Agent Banking) - Western Region job at Absa Bank
Posted by: great-volunteer
Posted date: 2026-Jul-22
Location: Mbarara & Kabale, Mbarara
Lead Generators (Universal and Agent Banking) - Western Region 2026-07-22T06:06:15+00:00 Absa Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3160/logo/Absa%20Bank.png https://www.absa.co.ug/personal/ FULL_TIME Mbarara & Kabale Mbarara 00256 Uganda Banking Sales & Retail, Business Operations, Customer Service 2026-07-28T17:00:00+00:00 8 About the Role ABSA Bank is recruiting Lead Generators for two positions: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
The successful candidates will drive customer acquisition, business growth, relationship management, and compliance while expanding ABSA's retail and agent banking business across Southwestern Uganda. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail portfolio by:
- Selling consumer lending products
- Selling retail asset and liability products
- Generating quality sales leads
- Acquiring and retaining customers
- Growing the branch's asset and liability book
Key Responsibilities 1. Sales & Business Development (80%) - Meet assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products and services
- Generate and convert quality sales leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
2. Customer Service (10%) - Deliver excellent customer service
- Resolve customer complaints and queries promptly
- Process customer applications within service standards
- Escalate unresolved issues to the Line Manager
- Coordinate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accuracy of all customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account-opening procedures
- Adhere to operational risk and AML policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support the expansion and performance of ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining and supporting existing agents
- Growing agent business
- Providing technical support for agent banking services
- Building long-term customer relationships
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit and onboard profitable agents
- Build relationships with businesses and customers
- Identify cross-selling opportunities
- Increase revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate application documentation
- Ensure compliance with KYC and AML regulations
2. Customer Service (30%) - Deliver exceptional customer service
- Resolve customer and agent queries
- Build and maintain long-term relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Collaborate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience, preferably within banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills - Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Relationship building
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
Professional Skills - Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job This is a field-based sales role requiring frequent travel across Mbarara and Kabale to acquire customers, recruit and support agents, generate business opportunities, and grow ABSA's retail and agent banking portfolio. - Achieve assigned sales targets
- Identify customer needs and recommend appropriate banking solutions
- Cross-sell retail banking products
- Generate and convert quality leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
- Deliver excellent customer service
- Resolve customer complaints and queries promptly
- Process customer applications within service standards
- Escalate unresolved issues to the Line Manager
- Coordinate with Operations, Credit and KYC teams
- Ensure accuracy of customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account-opening procedures
- Adhere to operational risk and AML policies
- Recruit and onboard profitable agents
- Build relationships with businesses and customers
- Identify cross-selling opportunities
- Increase revenue from existing agents
- Negotiate pricing and contracts
- Ensure compliance with KYC and AML requirements
- Resolve customer and agent queries
- Build and maintain long-term customer relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Collaborate with Operations, Credit and KYC teams
- Ensure accurate agent onboarding documentation
- Follow onboarding procedures
- Escalate unresolved compliance issues
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Relationship building
- Influencing skills
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
- Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
- First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
- Sales experience, preferably in banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
- Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
JOB-6a605dd7983ca Vacancy title:
Lead Generators (Universal and Agent Banking) - Western Region Jobs at:
Absa Bank Deadline of this Job:
Tuesday, July 28 2026 Duty Station:
Mbarara & Kabale | Mbarara Summary
Date Posted: Wednesday, July 22 2026, Base Salary: Not Disclosed JOB DETAILS:
About the Role ABSA Bank is recruiting Lead Generators for two positions: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
The successful candidates will drive customer acquisition, business growth, relationship management, and compliance while expanding ABSA's retail and agent banking business across Southwestern Uganda. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail portfolio by:
- Selling consumer lending products
- Selling retail asset and liability products
- Generating quality sales leads
- Acquiring and retaining customers
- Growing the branch's asset and liability book
Key Responsibilities 1. Sales & Business Development (80%) - Meet assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products and services
- Generate and convert quality sales leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
2. Customer Service (10%) - Deliver excellent customer service
- Resolve customer complaints and queries promptly
- Process customer applications within service standards
- Escalate unresolved issues to the Line Manager
- Coordinate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accuracy of all customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account-opening procedures
- Adhere to operational risk and AML policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support the expansion and performance of ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining and supporting existing agents
- Growing agent business
- Providing technical support for agent banking services
- Building long-term customer relationships
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit and onboard profitable agents
- Build relationships with businesses and customers
- Identify cross-selling opportunities
- Increase revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate application documentation
- Ensure compliance with KYC and AML regulations
2. Customer Service (30%) - Deliver exceptional customer service
- Resolve customer and agent queries
- Build and maintain long-term relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Collaborate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience, preferably within banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills - Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Relationship building
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
Professional Skills - Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job This is a field-based sales role requiring frequent travel across Mbarara and Kabale to acquire customers, recruit and support agents, generate business opportunities, and grow ABSA's retail and agent banking portfolio. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
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