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Lead Generators (Universal and Agent Banking) - Southwestern Uganda job at Absa Bank
Posted by: great-volunteer
Posted date: 2026-Jul-22
Location: Kasese, Hoima, Fort Portal, Masindi, Mbarara
Lead Generators (Universal and Agent Banking) - Southwestern Uganda 2026-07-22T06:06:14+00:00 Absa Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3160/logo/Absa%20Bank.png https://www.absa.co.ug/personal/ FULL_TIME Kasese, Hoima, Fort Portal, Masindi Mbarara 00256 Uganda Banking Sales & Retail, Customer Service, Business Operations 2026-07-28T17:00:00+00:00 8 About the Role ABSA Bank is recruiting Lead Generators for two positions: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
The successful candidates will drive customer acquisition, business growth, relationship management, and compliance while expanding ABSA's retail and agent banking business across Southwestern Uganda. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail portfolio by:
- Selling consumer lending products
- Selling retail asset and liability products
- Generating quality sales leads
- Acquiring and retaining customers
- Growing the branch's asset and liability book
Key Responsibilities 1. Sales & Business Development (80%) - Meet assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products and services
- Generate and convert quality sales leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
2. Customer Service (10%) - Deliver excellent customer service
- Resolve customer complaints and queries promptly
- Process customer applications within service standards
- Escalate unresolved issues to the Line Manager
- Coordinate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accuracy of all customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account-opening procedures
- Adhere to operational risk and AML policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support the expansion and performance of ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining and supporting existing agents
- Growing agent business
- Providing technical support for agent banking services
- Building long-term customer relationships
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit and onboard profitable agents
- Build relationships with businesses and customers
- Identify cross-selling opportunities
- Increase revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate application documentation
- Ensure compliance with KYC and AML regulations
2. Customer Service (30%) - Deliver exceptional customer service
- Resolve customer and agent queries
- Build and maintain long-term relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Collaborate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience, preferably within banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills - Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Relationship building
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
- Professional Skills
- Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job This is a field-based sales role requiring frequent travel across Kasese, Hoima, Fort Portal, and Masindi to acquire customers, recruit and support agents, grow business opportunities, and strengthen ABSA's retail and agent banking presence. - Meet assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products and services
- Generate and convert quality sales leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
- Deliver excellent customer service
- Resolve customer complaints and queries promptly
- Process customer applications within service standards
- Escalate unresolved issues to the Line Manager
- Coordinate with Operations, Credit and KYC teams
- Ensure accuracy of all customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account-opening procedures
- Adhere to operational risk and AML policies
- Recruit and onboard profitable agents
- Build relationships with businesses and customers
- Identify cross-selling opportunities
- Increase revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate application documentation
- Ensure compliance with KYC and AML regulations
- Deliver exceptional customer service
- Resolve customer and agent queries
- Build and maintain long-term relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Collaborate with Operations, Credit and KYC teams
- Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
- Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Relationship building
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
- Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
- First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
JOB-6a605dd62cff9 Vacancy title:
Lead Generators (Universal and Agent Banking) - Southwestern Uganda Jobs at:
Absa Bank Deadline of this Job:
Tuesday, July 28 2026 Duty Station:
Kasese, Hoima, Fort Portal, Masindi | Mbarara Summary
Date Posted: Wednesday, July 22 2026, Base Salary: Not Disclosed JOB DETAILS:
About the Role ABSA Bank is recruiting Lead Generators for two positions: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
The successful candidates will drive customer acquisition, business growth, relationship management, and compliance while expanding ABSA's retail and agent banking business across Southwestern Uganda. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail portfolio by:
- Selling consumer lending products
- Selling retail asset and liability products
- Generating quality sales leads
- Acquiring and retaining customers
- Growing the branch's asset and liability book
Key Responsibilities 1. Sales & Business Development (80%) - Meet assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products and services
- Generate and convert quality sales leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
2. Customer Service (10%) - Deliver excellent customer service
- Resolve customer complaints and queries promptly
- Process customer applications within service standards
- Escalate unresolved issues to the Line Manager
- Coordinate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accuracy of all customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account-opening procedures
- Adhere to operational risk and AML policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support the expansion and performance of ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining and supporting existing agents
- Growing agent business
- Providing technical support for agent banking services
- Building long-term customer relationships
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit and onboard profitable agents
- Build relationships with businesses and customers
- Identify cross-selling opportunities
- Increase revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate application documentation
- Ensure compliance with KYC and AML regulations
2. Customer Service (30%) - Deliver exceptional customer service
- Resolve customer and agent queries
- Build and maintain long-term relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Collaborate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience, preferably within banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills - Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Relationship building
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
- Professional Skills
- Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job This is a field-based sales role requiring frequent travel across Kasese, Hoima, Fort Portal, and Masindi to acquire customers, recruit and support agents, grow business opportunities, and strengthen ABSA's retail and agent banking presence. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
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