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Lead Generators (Universal and Agent Banking) - Northern Region job at Absa Bank
Posted by: great-volunteer
Posted date: 2026-Jul-22
Location: This Job is Remote
Lead Generators (Universal and Agent Banking) - Northern Region 2026-07-22T06:06:12+00:00 Absa Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3160/logo/Absa%20Bank.png https://www.absa.co.ug/personal/ FULL_TIME Gulu, Arua & Lira Gulu 00256 Uganda Banking Sales & Retail, Business Operations, Customer Service 2026-07-28T17:00:00+00:00 TELECOMMUTE 8 About the Role ABSA Bank is recruiting Lead Generators for two positions: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
Both roles focus on driving business growth, acquiring and retaining customers, building relationships, and ensuring compliance with banking policies and regulations. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail business by:
- Selling consumer lending products
- Selling retail asset and liability products
- Generating and converting quality sales leads
- Growing business with both new and existing customers
Key Responsibilities 1. Sales & Business Development (80%) - Achieve assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products
- Generate and convert quality leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
2. Customer Service (10%) - Deliver excellent customer service
- Process customer applications promptly
- Resolve customer complaints and queries
- Escalate unresolved issues to the Line Manager
- Collaborate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accuracy of customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account opening procedures
- Comply with operational risk and AML policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support the growth and success of ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining existing agents
- Managing agent relationships
- Supporting agent banking operations
- Expanding business opportunities
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit and onboard profitable agents
- Develop relationships with businesses and customers
- Identify cross-selling opportunities
- Grow revenue from existing agents
- Negotiate pricing and contracts
- Ensure accurate application submissions
- Maintain compliance with KYC and AML requirements
2. Customer Service (30%) - Deliver excellent customer service
- Resolve customer and agent issues promptly
- Build long-term customer relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Work closely with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support audit readiness
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience, preferably in banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills - Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Customer relationship management
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
Professional Skills - Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job This is a field-based role that requires frequent travel across Gulu, Arua, and Lira to generate business, recruit and support agents, meet customers, and grow the bank's retail and agent banking portfolio. - Achieve assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products
- Generate and convert quality leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
- Deliver excellent customer service
- Process customer applications promptly
- Resolve customer complaints and queries
- Escalate unresolved issues to the Line Manager
- Collaborate with Operations, Credit and KYC teams
- Ensure accuracy of customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account opening procedures
- Comply with operational risk and AML policies
- Recruit and onboard profitable agents
- Develop relationships with businesses and customers
- Identify cross-selling opportunities
- Grow revenue from existing agents
- Negotiate pricing and contracts
- Ensure accurate application submissions
- Maintain compliance with KYC and AML requirements
- Deliver excellent customer service
- Resolve customer and agent issues promptly
- Build long-term customer relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Work closely with Operations, Credit and KYC teams
- Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support audit readiness
- Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Customer relationship management
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
- Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
- First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
- Sales experience, preferably in banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
- Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
JOB-6a605dd47dd99 Vacancy title:
Lead Generators (Universal and Agent Banking) - Northern Region Jobs at:
Absa Bank Deadline of this Job:
Tuesday, July 28 2026 Duty Station:
This Job is Remote Summary
Date Posted: Wednesday, July 22 2026, Base Salary: Not Disclosed JOB DETAILS:
About the Role ABSA Bank is recruiting Lead Generators for two positions: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
Both roles focus on driving business growth, acquiring and retaining customers, building relationships, and ensuring compliance with banking policies and regulations. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail business by:
- Selling consumer lending products
- Selling retail asset and liability products
- Generating and converting quality sales leads
- Growing business with both new and existing customers
Key Responsibilities 1. Sales & Business Development (80%) - Achieve assigned sales targets
- Identify customer needs and recommend suitable products
- Cross-sell banking products
- Generate and convert quality leads
- Submit accurate customer applications
- Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
2. Customer Service (10%) - Deliver excellent customer service
- Process customer applications promptly
- Resolve customer complaints and queries
- Escalate unresolved issues to the Line Manager
- Collaborate with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accuracy of customer documentation
- Maintain KYC compliance
- Support successful audit outcomes
- Follow account opening procedures
- Comply with operational risk and AML policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support the growth and success of ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining existing agents
- Managing agent relationships
- Supporting agent banking operations
- Expanding business opportunities
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit and onboard profitable agents
- Develop relationships with businesses and customers
- Identify cross-selling opportunities
- Grow revenue from existing agents
- Negotiate pricing and contracts
- Ensure accurate application submissions
- Maintain compliance with KYC and AML requirements
2. Customer Service (30%) - Deliver excellent customer service
- Resolve customer and agent issues promptly
- Build long-term customer relationships
- Understand customer business needs
- Recommend product improvements
- Support agents with terminal functionality and Agent Banking systems
- Work closely with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate agent onboarding documentation
- Maintain KYC compliance
- Follow agent onboarding procedures
- Escalate unresolved compliance issues
- Support audit readiness
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience, preferably in banking or financial services
- Competitor product sales experience
- Field sales and customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Understanding of local banking regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills - Sales & Relationship Management
- Sales generation
- Cross-selling
- Negotiation
- Networking
- Customer relationship management
- Influencing skills
- Communication
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Active listening
- Questioning skills
Professional Skills - Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job This is a field-based role that requires frequent travel across Gulu, Arua, and Lira to generate business, recruit and support agents, meet customers, and grow the bank's retail and agent banking portfolio. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
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