|
Lead Generators (Universal and Agent Banking) - Eastern Region job at Absa Bank
Posted by: great-volunteer
Posted date: 2026-Jul-22
Location: Lugazi, Jinja, Mbale, Soroti & Tororo, Mbale
Lead Generators (Universal and Agent Banking) - Eastern Region 2026-07-22T06:06:11+00:00 Absa Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3160/logo/Absa%20Bank.png https://www.absa.co.ug/personal/ FULL_TIME Lugazi, Jinja, Mbale, Soroti & Tororo Mbale 00256 Uganda Banking Sales & Retail, Business Operations, Customer Service 2026-07-28T17:00:00+00:00 8 About the Role ABSA Bank is recruiting Lead Generators for two roles: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
Both roles focus on business growth, customer acquisition, relationship management, and ensuring compliance with banking regulations. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail business by:
- Selling consumer lending products
- Selling retail assets and liability products
- Generating and converting quality sales leads
- Developing relationships with new and existing customers
Key Responsibilities 1. Sales & Business Development (80%) - Achieve sales targets
- Identify customer needs
- Cross-sell banking products
- Generate quality leads
- Follow up prospects until conversion
- Complete and submit accurate application forms
- Comply with operational risk, AML and KYC requirements
2. Customer Service (10%) - Deliver excellent customer service
- Resolve customer queries promptly
- Process customer applications
- Escalate unresolved issues
- Work closely with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate documentation
- Maintain KYC compliance
- Support audit readiness ("green audit")
- Follow account-opening procedures
- Adhere to Anti-Money Laundering (AML) policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support and grow ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining existing agents
- Managing agent relationships
- Supporting agents with terminal and banking system issues
- Growing business opportunities
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit profitable agents
- Build business relationships
- Cross-sell banking products
- Grow revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate customer applications
- Maintain compliance with KYC and AML
2. Customer Service (30%) - Provide excellent customer service
- Resolve agent queries
- Support agent terminal functionality
- Build long-term relationships
- Understand customer business needs
- Recommend product improvements
- Work with internal support teams
3. Compliance & Operational Excellence (10%) - Ensure accurate onboarding documentation
- Maintain KYC compliance
- Follow onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience (especially banking or competitor products)
- Field sales experience
- Customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Knowledge of local banking laws and regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills Sales Skills - Sales generation
- Cross-selling
- Negotiation
- Influencing
- Networking
- Relationship building
Communication Skills - Excellent verbal communication
- Strong written communication
- Presentation skills
- Listening skills
- Questioning skills
Professional Skills - Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job The position is field-based, requiring frequent travel to meet customers, generate business, recruit agents, and support existing clients across the Eastern Region. - Achieve sales targets
- Identify customer needs
- Cross-sell banking products
- Generate quality leads
- Follow up prospects until conversion
- Complete and submit accurate application forms
- Comply with operational risk, AML and KYC requirements
- Deliver excellent customer service
- Resolve customer queries promptly
- Process customer applications
- Escalate unresolved issues
- Work closely with Operations, Credit and KYC teams
- Ensure accurate documentation
- Maintain KYC compliance
- Support audit readiness ("green audit")
- Follow account-opening procedures
- Adhere to Anti-Money Laundering (AML) policies
- Recruit profitable agents
- Build business relationships
- Cross-sell banking products
- Grow revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate customer applications
- Maintain compliance with KYC and AML
- Provide excellent customer service
- Resolve agent queries
- Support agent terminal functionality
- Build long-term relationships
- Understand customer business needs
- Recommend product improvements
- Work with internal support teams
- Ensure accurate onboarding documentation
- Maintain KYC compliance
- Follow onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
- Sales generation
- Cross-selling
- Negotiation
- Influencing
- Networking
- Relationship building
- Excellent verbal communication
- Strong written communication
- Presentation skills
- Listening skills
- Questioning skills
- Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
- First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
- Sales experience (especially banking or competitor products)
- Field sales experience
- Customer acquisition experience
- Relationship management experience
- Basic knowledge of banking products and services
- Knowledge of local banking laws and regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
JOB-6a605dd333cd3 Vacancy title:
Lead Generators (Universal and Agent Banking) - Eastern Region Jobs at:
Absa Bank Deadline of this Job:
Tuesday, July 28 2026 Duty Station:
Lugazi, Jinja, Mbale, Soroti & Tororo | Mbale Summary
Date Posted: Wednesday, July 22 2026, Base Salary: Not Disclosed JOB DETAILS:
About the Role ABSA Bank is recruiting Lead Generators for two roles: - Universal Retail Lead Generator
- Agent Support Advisor (Agent Banking)
Both roles focus on business growth, customer acquisition, relationship management, and ensuring compliance with banking regulations. Role 1: Universal Retail Lead Generator Purpose - Grow the branch's retail business by:
- Selling consumer lending products
- Selling retail assets and liability products
- Generating and converting quality sales leads
- Developing relationships with new and existing customers
Key Responsibilities 1. Sales & Business Development (80%) - Achieve sales targets
- Identify customer needs
- Cross-sell banking products
- Generate quality leads
- Follow up prospects until conversion
- Complete and submit accurate application forms
- Comply with operational risk, AML and KYC requirements
2. Customer Service (10%) - Deliver excellent customer service
- Resolve customer queries promptly
- Process customer applications
- Escalate unresolved issues
- Work closely with Operations, Credit and KYC teams
3. Compliance & Operational Excellence (10%) - Ensure accurate documentation
- Maintain KYC compliance
- Support audit readiness ("green audit")
- Follow account-opening procedures
- Adhere to Anti-Money Laundering (AML) policies
Role 2: Agent Support Advisor (Agent Banking) Purpose - Support and grow ABSA's Agent Banking network by:
- Recruiting new agents
- Retaining existing agents
- Managing agent relationships
- Supporting agents with terminal and banking system issues
- Growing business opportunities
Key Responsibilities 1. Business Growth & Retention (60%) - Recruit profitable agents
- Build business relationships
- Cross-sell banking products
- Grow revenue from existing agents
- Negotiate pricing and contracts
- Submit accurate customer applications
- Maintain compliance with KYC and AML
2. Customer Service (30%) - Provide excellent customer service
- Resolve agent queries
- Support agent terminal functionality
- Build long-term relationships
- Understand customer business needs
- Recommend product improvements
- Work with internal support teams
3. Compliance & Operational Excellence (10%) - Ensure accurate onboarding documentation
- Maintain KYC compliance
- Follow onboarding procedures
- Escalate unresolved compliance issues
- Support successful audits
Minimum Qualifications - First or Second Class Bachelor's Degree
- Credit (Grade 6 or better) in Mathematics and English at O-Level
- Two Principal Passes at A-Level
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
Preferred Experience - Sales experience (especially banking or competitor products)
- Field sales experience
- Customer acquisition experience
- Relationship management experience
Required Knowledge - Basic knowledge of banking products and services
- Knowledge of local banking laws and regulations
- KYC procedures
- Anti-Money Laundering (AML) requirements
Required Skills Sales Skills - Sales generation
- Cross-selling
- Negotiation
- Influencing
- Networking
- Relationship building
Communication Skills - Excellent verbal communication
- Strong written communication
- Presentation skills
- Listening skills
- Questioning skills
Professional Skills - Planning and organization
- Problem-solving
- Teamwork
- Customer service
- Time management
Nature of the Job The position is field-based, requiring frequent travel to meet customers, generate business, recruit agents, and support existing clients across the Eastern Region. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Click Here to Apply Now
|