Laboratory Technician job at Lifelink Medical Centre Limited

To perform a variety of laboratory tests by following the correct procedures to assist in diagnosing, monitoring, treating and preventing disease.

QUALIFICATIONS AND EXPERIENCE

Diploma/Bachelor’s Degree in Medical Laboratory Science or a higher qualification from a recognized institution.

Minimum of 2 years’ work experience in a busy laboratory.

Must be registered with the Allied Health Professionals Council.

Must have a valid Annual Practicing License.

CORE COMPETENCIES AND SKILLS

Excellent verbal and written communication skills and problem-solving skills.

Knowledge of the principles, methods, materials, equipment and techniques of medical laboratory technology.

Good medical knowledge.

Able to use specialized medical equipment.

Organization of lab workflows, and interpretation and reporting of lab observations.

Basic computer knowledge and skills in Microsoft Office.

Excellent organizational skills with a strong team orientation.

Ability to perform well under pressure.

Excellent interpersonal skills using the teamwork concept.

Careful and analytical approach to work.

Attention to detail.

Empathetic, supportive and professional approach to patients.

Energetic, resilient and able to prioritize.

Ability to learn and work independently, with minimum handholding and supervision.

Professional, mature and confident.

DUTIES AND RESPONSIBILITIES

Professional

• Perform tests according to the standard operating procedures for each test.
• Perform all lab tests as required by the doctor/clinician.
• Always keep patients’ results confidential.
• Recommend any other tests that may improve the patient’s management.
• Interact with the doctor/clinician in case of a significant finding in a patient’s results.
• Record all results in the lab record books.
• Perform phlebotomies.
• Explain lab results to OPD clients, or refer them where you cannot give an appropriate explanation.
• Ensure proper storage of reagents, samples and equipment.
• Prepare reagents for daily use.
• Ensure that patients’ rights and safety are not violated.
• Ensure proper interpretation of test results to patients.
• Ensure proper transportation of samples to other labs (in case of outside/off-premises lab tests).
• Wear personal protective equipment while in the laboratory (closed shoes, gloves, lab coats, etc.).
• Always attend CMEs and Laboratory department meetings.

Customer Care

• Ensure good reception of all clients.
• Always greet the patient.
• Direct clients where the need arises.
• Ensure a good staff–client relationship.
• Give relevant explanations to clients about their test samples and results.
• Ensure timely delivery of results to clinicians and doctors.
• Handle client complaints diligently.
• Always follow up on patients’ results and call them to pick up their results.

Premises, Equipment and Supplies

• Ensure proper arrangement of the lab.
• Ensure proper disposal of waste.
• Ensure that lab reagents and equipment are in good working condition and are not expired.
• Ensure that machines are switched off after work.
• Ensure that the lab is adequately supplied with reagents and any other equipment at all times.
• Keep updated on the available and unavailable tests.
• Ensure that the lab is clean and organized, including the benches, floors and drawers.
• Carry out stock taking and avoid stock-outs.
• Fill in daily maintenance logs.

Quality Control

• Regularly assess the quality of results produced by the lab.
• Regularly assess the functionality of lab equipment and the quality of recycled containers and instruments.
• Filter and prepare reagents.
• Keep colleagues updated on proper lab test procedures and reporting methods.
• Compare lab results with doctors’ clinical notes to ensure that they tally.

Communication and Technology

• Report any lab queries to the Manager/Head of Laboratory.
• Report to the Manager/Head of Laboratory in case of failure to attend/absence from duty.
• Report any challenges faced in the Laboratory department.
• Identify and inform management of any other laboratory needs/requirements.
• Give the Manager/Head of Laboratory prior notice of any reagents in short supply.

Finance

• Ensure that all tests are properly and correctly billed.
• Ensure that patients’ laboratory tests have been paid for before they are done.
• Return receipts to the cashiers for proper accountability of any petty cash given.

Personal Development

• Assess and identify own education and training needs and explore all opportunities for maintaining and updating own professional knowledge and skills.

Other Duties

• Perform any other duties that may be assigned by your supervisor.

KEY RESULT INDICATORS

• Accurate and reliable results.
• Minimum knowledge assessment score of 65%.
• Work within acceptable Turn Around Time (TAT) of results.
• 100% result entry in the HMIS (AMS).
• Excellent customer satisfaction score.

• Perform tests according to the standard operating procedures for each test.
• Perform all lab tests as required by the doctor/clinician.
• Always keep patients’ results confidential.
• Recommend any other tests that may improve the patient’s management.
• Interact with the doctor/clinician in case of a significant finding in a patient’s results.
• Record all results in the lab record books.
• Perform phlebotomies.
• Explain lab results to OPD clients, or refer them where you cannot give an appropriate explanation.
• Ensure proper storage of reagents, samples and equipment.
• Prepare reagents for daily use.
• Ensure that patients’ rights and safety are not violated.
• Ensure proper interpretation of test results to patients.
• Ensure proper transportation of samples to other labs (in case of outside/off-premises lab tests).
• Wear personal protective equipment while in the laboratory (closed shoes, gloves, lab coats, etc.).
• Always attend CMEs and Laboratory department meetings.
• Ensure good reception of all clients.
• Always greet the patient.
• Direct clients where the need arises.
• Ensure a good staff–client relationship.
• Give relevant explanations to clients about their test samples and results.
• Ensure timely delivery of results to clinicians and doctors.
• Handle client complaints diligently.
• Always follow up on patients’ results and call them to pick up their results.
• Ensure proper arrangement of the lab.
• Ensure proper disposal of waste.
• Ensure that lab reagents and equipment are in good working condition and are not expired.
• Ensure that machines are switched off after work.
• Ensure that the lab is adequately supplied with reagents and any other equipment at all times.
• Keep updated on the available and unavailable tests.
• Ensure that the lab is clean and organized, including the benches, floors and drawers.
• Carry out stock taking and avoid stock-outs.
• Fill in daily maintenance logs.
• Regularly assess the quality of results produced by the lab.
• Regularly assess the functionality of lab equipment and the quality of recycled containers and instruments.
• Filter and prepare reagents.
• Keep colleagues updated on proper lab test procedures and reporting methods.
• Compare lab results with doctors’ clinical notes to ensure that they tally.
• Report any lab queries to the Manager/Head of Laboratory.
• Report to the Manager/Head of Laboratory in case of failure to attend/absence from duty.
• Report any challenges faced in the Laboratory department.
• Identify and inform management of any other laboratory needs/requirements.
• Give the Manager/Head of Laboratory prior notice of any reagents in short supply.
• Ensure that all tests are properly and correctly billed.
• Ensure that patients’ laboratory tests have been paid for before they are done.
• Return receipts to the cashiers for proper accountability of any petty cash given.
• Assess and identify own education and training needs and explore all opportunities for maintaining and updating own professional knowledge and skills.
• Perform any other duties that may be assigned by your supervisor.

• Excellent verbal and written communication skills
• Problem-solving skills
• Knowledge of the principles, methods, materials, equipment and techniques of medical laboratory technology
• Good medical knowledge
• Able to use specialized medical equipment
• Organization of lab workflows
• Interpretation and reporting of lab observations
• Basic computer knowledge and skills in Microsoft Office
• Excellent organizational skills
• Strong team orientation
• Ability to perform well under pressure
• Excellent interpersonal skills
• Careful and analytical approach to work
• Attention to detail
• Empathetic, supportive and professional approach to patients
• Energetic, resilient and able to prioritize
• Ability to learn and work independently, with minimum handholding and supervision
• Professional, mature and confident

• Diploma/Bachelor’s Degree in Medical Laboratory Science or a higher qualification from a recognized institution.
• Must be registered with the Allied Health Professionals Council.
• Must have a valid Annual Practicing License.