Key Account Manager – Government, NGOs and Faith-Based Organizations (FBOs) job at MTN-Uganda

Job Summary

MTN Uganda is seeking an experienced Key Account Manager – Government, NGOs & Faith-Based Organizations (FBOs) to drive sustainable revenue growth, customer acquisition, and strategic partnerships across the public sector and development ecosystem.

The successful candidate will develop sector-specific sales strategies, manage strategic customer relationships, expand the adoption of MTN Mobile Money solutions, and position MTN as the preferred digital financial services partner for government institutions, NGOs, development partners, and faith-based organizations.

• Develop and implement sector strategies aligned with MTN Mobile Money's commercial objectives.
• Identify opportunities within:
  • Government Ministries, Departments and Agencies (MDAs)
  • Local Governments
  • NGOs
  • UN Agencies
  • Development Partners
  • Donor-funded Projects
  • Faith-Based Organizations
• Develop and execute strategic account plans.
• Identify, qualify, and acquire new high-value clients and strategic partnerships.
• Position MTN Mobile Money solutions within digital transformation and financial inclusion initiatives.
• Deliver assigned revenue, profitability, and transaction value targets.
• Increase customer value through greater adoption of MTN Mobile Money products.
• Drive cross-selling and upselling of:
  • Enterprise Collections
  • Enterprise Bulk Payments
  • Merchant Payments
  • API Integrations
  • Loans & Savings Solutions
  • New Wallet Solutions
• Identify and develop new revenue opportunities across assigned accounts.
• Increase market share and customer wallet penetration.
• Build and maintain executive-level relationships with key decision-makers, including:
  • Permanent Secretaries
  • Accounting Officers
  • Chief Finance Officers
  • Procurement Managers
  • Programme Directors
  • Development Partners
  • NGO and FBO Leadership
• Conduct regular business reviews.
• Ensure high levels of customer satisfaction and retention.
• Resolve customer issues through effective stakeholder coordination.
• Promote customer advocacy and long-term partnerships.
• Drive adoption of MTN Mobile Money products across assigned sectors.
• Identify opportunities for digital transformation.
• Increase transaction volumes and product utilization.
• Promote digital payment migration initiatives.
• Support customer onboarding, training, and change management.
• Monitor customer usage and recommend improvement strategies.
• Develop strong relationships with:
  • Government Ministries
  • Regulatory Agencies
  • Local Governments
  • NGOs
  • Development Partners
  • Faith-Based Organizations
  • Industry Associations
• Collaborate closely with internal teams including:
  • Product
  • Technology
  • Legal
  • Compliance
  • Risk
  • Customer Experience
  • Operations
  • Marketing
• Supporting bids, tenders, and RFP submissions.
• Representing MTN Mobile Money at conferences, industry forums, and stakeholder engagements.
• Deliver assigned sales and commercial targets.
• Build and manage a healthy sales pipeline.
• Maintain accurate sales forecasts.
• Ensure CRM accuracy and compliance with sales governance.
• Coach and mentor junior sales staff where applicable.
• Promote a high-performance, customer-centric sales culture.

• Strategic and Commercial Acumen
• Business Development
• Enterprise Sales Management
• Key Account Planning
• Consultative & Solution Selling
• Opportunity & Pipeline Management
• Revenue Growth Management
• Contract Negotiation
• Bid & Proposal Management
• Understanding of payment ecosystems across Government, Education, Healthcare, Media
• Knowledge of Digital collections, Tuition and school fee payments, Healthcare billing, Media subscription and advertising payment models, Sector regulations and digital transformation initiatives
• Digital Financial Services
• Mobile Money Ecosystem
• Enterprise Payments & Collections
• Merchant Acquiring
• API Integrations
• CRM Systems (Salesforce or equivalent)
• Sales Analytics
• Pipeline Management
• Financial Analysis
• Proposal & Presentation Development
• Results-Oriented
• Customer-Centric
• Strategic Thinking
• Commercial Mindset
• Relationship Building
• Negotiation & Influencing
• Accountability
• Teamwork
• Resilience & Adaptability
• Innovation
• Leadership
• Integrity & Professionalism

• Bachelor's degree in Business Administration, Commerce, Economics, Marketing, Finance, ICT, or a related field.
• A postgraduate qualification is an added advantage.
• 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development, Relationship Management.
• Experience managing enterprise clients within sectors such as Government, Education, Health, ICT, Telecommunications, Financial Services, Media.
• Experience in Digital Financial Services, FinTech, Banking, Telecommunications, or ICT is highly desirable.
• Proven success in enterprise solution selling, strategic account management, commercial negotiations, and managing complex sales cycles.