Key Account Manager – Education, Health & Media job at MTN-Uganda

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Job Title: Key Account Manager – Education, Health & Media

Reporting to: Senior Manager – Enterprise Sales

Division – Commercial Operations

Mission/ Core purpose of the Job

To drive sustainable revenue growth, customer acquisition, and strategic partnerships within the Education, Health and Media sectors by developing sector-specific growth strategies, managing strategic customer relationships, expanding adoption of MTN Mobile Money solutions, and delivering exceptional customer value. The role is responsible for increasing market share, growing customer wallet share, accelerating digital payment adoption, and positioning MTN Mobile Money as the preferred digital financial services partner across educational institutions, healthcare providers, and media organizations.

Responsibilities or duties

Main Job Functions:

Key Deliverables

1. Sector Strategy and Business Development

• Develop and execute sector growth strategies for Education, Health and Media aligned to MTN Mobile Money's commercial objectives.
• Identify and pursue new business opportunities within universities, tertiary institutions, schools, hospitals, clinics, pharmacies, healthcare networks, media houses, broadcasters, publishers and digital media organizations.
• Build and execute strategic account plans for high-value customers.
• Identify, qualify and acquire new enterprise customers and strategic partnerships.
• Position MTN Mobile Money solutions as enablers of digital transformation, financial inclusion and operational efficiency across the assigned sectors.

2. Revenue Growth and Share of Wallet Expansion

• Deliver revenue, transaction value and profitability targets for the assigned portfolio.
• Increase customer value through expanded adoption of MTN Mobile Money products and enterprise payment solutions.
• Grow share of wallet through cross-selling and upselling of:
  • Enterprise Collections
  • Enterprise Bulk Payments
  • Merchant Payments
  • API Integrations
  • Loans & Savings Solutions
  • Digital Wallet Solutions
  • Ticketing and Subscription Payment Solutions
  • Salary and Supplier Payments
• Identify new revenue opportunities within existing and prospective customers.

3. Customer Relationship Management, Retention and Advocacy

• Build executive-level relationships with Vice Chancellors, University Secretaries, School Proprietors, Hospital Administrators, Chief Executive Officers, Finance Directors, ICT Directors, Procurement Managers, Media Executives and other key decision-makers.
• Conduct regular business reviews with strategic accounts.
• Deliver exceptional customer experience and service excellence.
• Improve customer retention through proactive account management.
• Coordinate internal resources to resolve customer issues efficiently.
• Develop customer advocates and reference accounts.

4. New Product Adoption and Portfolio Penetration

• Drive adoption of new and existing MTN Mobile Money products across assigned customers.
• Identify opportunities to digitize payment ecosystems within educational institutions, healthcare providers and media organizations.
• Increase transaction volumes, payment digitization and customer utilization.
• Support customer onboarding, implementation, user training and change management initiatives.
• Monitor product adoption and recommend strategies to increase utilization and customer value.

5. Stakeholder and Ecosystem Management

• Develop and maintain strategic relationships with:
• Collaborate with internal stakeholders including:
  • Product
  • Technology
  • Customer Experience
  • Operations
  • Marketing
  • Finance
  • Risk
  • Legal
  • Compliance
• Collaborate with internal stakeholders including:
  • Product
  • Technology
  • Customer Experience
  • Operations
  • Marketing
  • Finance
  • Risk
  • Legal
  • Compliance
• Support enterprise solution design, commercial proposals, RFPs and contract negotiations.
• Represent MTN Mobile Money at sector conferences, exhibitions and industry engagements.

6. Sales Performance and People Leadership

• Deliver assigned sales and commercial targets.
• Build and maintain a healthy sales pipeline through disciplined opportunity management.
• Accurately forecast revenue and pipeline performance.
• Coach and mentor junior sales colleagues where applicable.
• Promote a high-performance, customer-centric and collaborative culture.
• Ensure CRM accuracy and compliance with sales governance processes.

Qualifications or requirements (e.g., education, skills)

Education:

Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.

A postgraduate qualification is an added advantage.

Experience needed

Experience:

Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.

Competencies:

Strategic & Commercial Competencies

• Strategic and Commercial Acumen
• Business Development
• Enterprise Sales Management
• Key Account Planning
• Revenue Growth Management
• Consultative and Solution Selling
• Opportunity and Pipeline Management
• Negotiation and Influencing
• Contract Management
• Bid and Proposal Management

Sector Knowledge

Strong understanding of payment ecosystems within Education, Health and Media sectors.

Knowledge of tuition, school fees, healthcare billing and digital collections.

Understanding of hospital and educational institution operating models.

Knowledge of media monetization, subscription, advertising and digital payment models.

Understanding of sector regulatory environments and digital transformation trends.

Technical Competencies

• Digital Financial Services
• Mobile Money Ecosystem
• Enterprise Payments and Collections
• Merchant Acquiring
• API Integrations
• CRM Systems (Salesforce or equivalent)
• Pipeline Management
• Sales Analytics
• Financial Analysis
• Presentation and Proposal Development

Behavioural Competencies

• Results-Oriented
• Customer-Centric
• Strategic Thinking
• Commercial Mindset
• Relationship Building & Networking
• Influencing & Negotiation
• Accountability & Ownership
• Collaboration & Teamwork
• Resilience & Adaptability
• Innovation & Continuous Improvement
• Leadership & People Development
• Integrity & Professionalism

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.

• Develop and execute sector growth strategies for Education, Health and Media aligned to MTN Mobile Money's commercial objectives.
• Identify and pursue new business opportunities within universities, tertiary institutions, schools, hospitals, clinics, pharmacies, healthcare networks, media houses, broadcasters, publishers and digital media organizations.
• Build and execute strategic account plans for high-value customers.
• Identify, qualify and acquire new enterprise customers and strategic partnerships.
• Position MTN Mobile Money solutions as enablers of digital transformation, financial inclusion and operational efficiency across the assigned sectors.
• Deliver revenue, transaction value and profitability targets for the assigned portfolio.
• Increase customer value through expanded adoption of MTN Mobile Money products and enterprise payment solutions.
• Grow share of wallet through cross-selling and upselling of: Enterprise Collections, Enterprise Bulk Payments, Merchant Payments, API Integrations, Loans & Savings Solutions, Digital Wallet Solutions, Ticketing and Subscription Payment Solutions, Salary and Supplier Payments.
• Identify new revenue opportunities within existing and prospective customers.
• Build executive-level relationships with Vice Chancellors, University Secretaries, School Proprietors, Hospital Administrators, Chief Executive Officers, Finance Directors, ICT Directors, Procurement Managers, Media Executives and other key decision-makers.
• Conduct regular business reviews with strategic accounts.
• Deliver exceptional customer experience and service excellence.
• Improve customer retention through proactive account management.
• Coordinate internal resources to resolve customer issues efficiently.
• Develop customer advocates and reference accounts.
• Drive adoption of new and existing MTN Mobile Money products across assigned customers.
• Identify opportunities to digitize payment ecosystems within educational institutions, healthcare providers and media organizations.
• Increase transaction volumes, payment digitization and customer utilization.
• Support customer onboarding, implementation, user training and change management initiatives.
• Monitor product adoption and recommend strategies to increase utilization and customer value.
• Develop and maintain strategic relationships with internal and external stakeholders.
• Collaborate with internal stakeholders including: Product, Technology, Customer Experience, Operations, Marketing, Finance, Risk, Legal, Compliance.
• Support enterprise solution design, commercial proposals, RFPs and contract negotiations.
• Represent MTN Mobile Money at sector conferences, exhibitions and industry engagements.
• Deliver assigned sales and commercial targets.
• Build and maintain a healthy sales pipeline through disciplined opportunity management.
• Accurately forecast revenue and pipeline performance.
• Coach and mentor junior sales colleagues where applicable.
• Promote a high-performance, customer-centric and collaborative culture.
• Ensure CRM accuracy and compliance with sales governance processes.

• Strategic and Commercial Acumen
• Business Development
• Enterprise Sales Management
• Key Account Planning
• Revenue Growth Management
• Consultative and Solution Selling
• Opportunity and Pipeline Management
• Negotiation and Influencing
• Contract Management
• Bid and Proposal Management
• Digital Financial Services
• Mobile Money Ecosystem
• Enterprise Payments and Collections
• Merchant Acquiring
• API Integrations
• CRM Systems (Salesforce or equivalent)
• Pipeline Management
• Sales Analytics
• Financial Analysis
• Presentation and Proposal Development

• Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
• A postgraduate qualification is an added advantage.
• Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.
• Strong understanding of payment ecosystems within Education, Health and Media sectors.
• Knowledge of tuition, school fees, healthcare billing and digital collections.
• Understanding of hospital and educational institution operating models.
• Knowledge of media monetization, subscription, advertising and digital payment models.
• Understanding of sector regulatory environments and digital transformation trends.