Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
We are looking for a Junior Technical Customer Success Specialist to join our Customer Success Team.
What You Will Do:
- Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
- Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by polishing your technical expertise daily.
- Deliver impactful work on a global scale.
What We Expect:
- C1 or native written English proficiency.
- High motivation for helping customers and IT curiosity, basic technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
- A typing speed of minimum 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends)..
- Experience in the customer service field is a plus!
What We Offer:
- Permanent remote opportunity!
- A competitive monthly compensation for services in USD (between 500-700 USD/month based on experience).
- Fully compensated 3-week initial period to gain knowledge in technology, product, and communication areas.
- Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered.
- Commissions (10%) can be earned by offering additional services for our customers.
- Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
- Flexible compensation models to choose from: Fix and Variable!
- Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
- Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
- Estimated start date: as soon as possible!
How to apply.
All candidates should send their updated CVs and application letters through THIS JOB APPLICATION LINKÂ