Junior Business Analyst (OMIG) job at Old Mutual

About the Role

The Junior Business Analyst supports the Business Analyst in implementing and maintaining business solutions and transformation initiatives. The role involves gathering business requirements, documenting processes, supporting system implementations, conducting testing, and providing user support while ensuring solutions align with business objectives.

Key Responsibilities

Business Analysis & Requirements

• Support identification and documentation of business needs and stakeholder requirements.
• Assist in gathering, analyzing, and documenting business and system requirements.
• Participate in meetings with business users to understand processes and identify improvement opportunities.
• Document:
  • Functional and non-functional requirements
  • Business process flows
  • Use cases
  • User stories
• Translate business requirements into functional specifications for development teams.

Solution Design

• Support review and analysis of proposed business and system changes.
• Participate in solution design discussions.
• Document proposed solutions and ensure alignment with business objectives.

Testing & Implementation

• Support User Acceptance Testing (UAT) by:
  • Preparing test scenarios
  • Writing test cases
  • Recording test results
• Track and help resolve testing defects.
• Support system deployment and user readiness activities.

Documentation & Training

• Prepare:
  • User guides
  • Standard Operating Procedures (SOPs)
  • System documentation
• Assist in training end users on new or enhanced systems and business processes.

System Support

• Provide first-level support for business systems.
• Log, analyze, and follow up on user issues and enhancement requests.
• Monitor support tickets and escalate complex issues where necessary.
• Gather user feedback and monitor system performance for continuous improvement.

Project Support

• Maintain:
  • Project documentation
  • Meeting minutes
  • Requirements traceability
  • Status reports
• Support project delivery within agreed scope, timelines, and quality standards.

Continuous Improvement

• Participate in process improvement initiatives.
• Keep up to date with:
  • Business processes
  • ICT solutions
  • Business analysis methodologies
  • Industry best practices.

Compliance & AML Responsibilities

The role requires adherence to Old Mutual's Compliance, Anti-Money Laundering (AML), and Sanctions policies by:

• Following AML, KYC, and Sanctions procedures.
• Supporting Customer Due Diligence (CDD).
• Conducting ongoing and enhanced due diligence where required.
• Maintaining high-quality customer data.
• Identifying suspicious transactions or compliance breaches.
• Escalating risks to the Risk & Compliance Office.

Qualifications

Required

• Bachelor's degree in:
  • Computer Science
  • Information Technology
  • Software Engineering
  • Or equivalent
• Certification in at least one area of application development.
• Minimum 2 years' experience in:
  • Business Analysis
  • Software Development
• Working knowledge of databases.
• Strong verbal and written communication skills.

Skills & Competencies

Technical Skills

• Business systems analysis
• Business requirements analysis
• Business process analysis
• Application development
• Database knowledge
• System design
• Programming concepts
• Internet, Intranet, Extranet, and client/server architecture
• ICT infrastructure
• ICT projects
• Computer literacy
• Management reporting
• IT network security
• Digital communication technologies

Soft Skills

• Strong analytical and problem-solving skills
• Critical and creative thinking
• Teamwork
• Excellent communication
• Proactive approach
• Customer focus
• Self-driven and disciplined
• Ability to deliver within timelines
• Understanding of insurance business processes
• Knowledge of emerging industry practices

Core Competencies

• Action Oriented
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives Engagement
• Drives Results
• Manages Ambiguity
• Manages Complexity

Education

• Bachelor's Degree in Computer Science & Engineering
• Bachelor's Degree in Information Technology

• Support identification and documentation of business needs and stakeholder requirements.
• Assist in gathering, analyzing, and documenting business and system requirements.
• Participate in meetings with business users to understand processes and identify improvement opportunities.
• Document: Functional and non-functional requirements, Business process flows, Use cases, User stories
• Translate business requirements into functional specifications for development teams.
• Support review and analysis of proposed business and system changes.
• Participate in solution design discussions.
• Document proposed solutions and ensure alignment with business objectives.
• Support User Acceptance Testing (UAT) by: Preparing test scenarios, Writing test cases, Recording test results
• Track and help resolve testing defects.
• Support system deployment and user readiness activities.
• Prepare: User guides, Standard Operating Procedures (SOPs), System documentation
• Assist in training end users on new or enhanced systems and business processes.
• Provide first-level support for business systems.
• Log, analyze, and follow up on user issues and enhancement requests.
• Monitor support tickets and escalate complex issues where necessary.
• Gather user feedback and monitor system performance for continuous improvement.
• Maintain: Project documentation, Meeting minutes, Requirements traceability, Status reports
• Support project delivery within agreed scope, timelines, and quality standards.
• Participate in process improvement initiatives.
• Keep up to date with: Business processes, ICT solutions, Business analysis methodologies, Industry best practices.
• Following AML, KYC, and Sanctions procedures.
• Supporting Customer Due Diligence (CDD).
• Conducting ongoing and enhanced due diligence where required.
• Maintaining high-quality customer data.
• Identifying suspicious transactions or compliance breaches.
• Escalating risks to the Risk & Compliance Office.

• Business systems analysis
• Business requirements analysis
• Business process analysis
• Application development
• Database knowledge
• System design
• Programming concepts
• Internet, Intranet, Extranet, and client/server architecture
• ICT infrastructure
• ICT projects
• Computer literacy
• Management reporting
• IT network security
• Digital communication technologies
• Strong analytical and problem-solving skills
• Critical and creative thinking
• Teamwork
• Excellent communication
• Proactive approach
• Customer focus
• Self-driven and disciplined
• Ability to deliver within timelines
• Understanding of insurance business processes
• Knowledge of emerging industry practices

• Bachelor's degree in: Computer Science, Information Technology, Software Engineering, Or equivalent
• Certification in at least one area of application development.
• Minimum 2 years' experience in: Business Analysis, Software Development
• Working knowledge of databases.
• Strong verbal and written communication skills.