IT Verification Officer job at Lutheran World Federation (LWF)

LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.

A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work, and for our field presence in hard-to-reach areas. Our work is people-centered and community- based. Above all, we work with the most vulnerable, and in order to claim and uphold their rights, we engage proactively with local government and community structures.

The LWF Uganda Program is looking for a qualified and experienced person to fill the following position:

Job Summary:

Under the direct supervision of the Nutrition Officer, the incumbent will support the day-to-day implementation of the targeted Supplementary Feeding Programme, Care Group activities, and nutrition sensitive interventions across Palorinya and Adjumani refugee settlements and nearby host communities.

Duties and Responsibilities

• Lead the verification team to ensure right beneficiaries receive their right assistance through biometrics and any verification processes
• Ensure identity management of beneficiaries for their correct assistance/entitlement
• Ensure system connectivity is provided and all IT equipment and generators are functional and serviced regularly
• Provide Support and troubleshooting during monthly and quarterly verification of the beneficiaries.
• Reporting to LWF and WFP on daily distributions especially the GDT reports and updating share point
• Work closely with WFP and INCHR IT personnel to ensure all systems are functional and escalate any issues with GDT and Server immediately for support
• Manage and ensure power/ electricity is provided during distributions ensuring proper functioning electrical connections including fuel consumption, fuel provisions and servicing timelines
• Conduct downloads of the manifest to facilitate monthly and quarterly beneficiary’s verification.
• Conduct daily and Monthly data analysis to reconcile any of the discrepancy
• Provide access control to LMMS-ITS, GDT to the verifiers, field monitors, officers and coordinators
• Install relevant applications to support running of cooperate systems. E.g. Install FSA on Mobile apps
• Control and regulate the data bundle usages during the daily verifications exercise at all locations.
• Participate in mainstreaming Accountability to the Affected Persons (AAP) across all WFP and LWF activities.
• Ensure data accountability to the management and key partners.
• Conduct data back ups for all the daily, monthly, and quarterly reports generated.
• Ensure protection to beneficiaries’ data generated during monthly and quarterly verification exercise on daily basis.
• Running the routine system updates required and conducting biometric system configuration.
• Running daily and monthly data consolidation and reconciliation with the FSP and Mobile Money telecom companies where necessary with GDT reports.
• Provide Technical support to the field and Trouble shoot TEC related issues.

People and Asset Management

• Organise and build capacity of the verifiers in beneficiaries’ identification, verification, and data management.
• Provision of supervisory to the verifiers and monitor them.
• Support in the capacity building in LMMS-ITS system
• Generation of correct and accurate daily, monthly, and quarterly reports in a timely manner.
• Ensure the safety and accountability of the GDT verification assets
• Act as a liaison staff with the WFP and UNHCR IT focal persons.
• Follow up with WFP IT focal persons on the CRNs list, FRNs list and Quarterly Agency Banking beneficiaries list every month to facilitate manifest download.

Qualifications, Skills and Experience:

• A bachelor’s degree in IT, Computer science, Information system or any other related discipline from a reputable institution.
• At least 5 years of demonstrated experience in beneficiary’s identification and verification, participatory, community-driven facilitation skills and experience in data management with a reputable organization.
• Demonstrated ability to design/formulate monitoring tools
• At least 3 years of hands-on experience with any of the UN-systems for example BIMS, GDT of beneficiaries’ identification and verification.
• Ability to follow standard business support processes and procedures.
• Ability to create, manage and protect beneficiary data bases.
• Knowledge of standard office software packages, e.g. Microsoft word and spread sheet.
• Ability to provide information using courtesy and tact.
• Good analytical skills, report writing skills and ability to work under minimum supervision, attention to detail and able to multi-task.
• Excellent Presentation, negotiation and communication skills, both written and oral.
• Good community engagement skills.
• Good training skills, hardworking, calm, mature, logical, culturally sensitive, result oriented and interest in humanitarian development.
• Fluency in written and oral English is a requirement, and ability to speak and understand Kiswahili, Luo and Arabic will be an added advantage.

LWF is an equal opportunity employer, irrespective of gender, race or religious affiliation. LWF is a signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.

Only short-listed candidates will be contacted.

• Lead the verification team to ensure right beneficiaries receive their right assistance through biometrics and any verification processes
• Ensure identity management of beneficiaries for their correct assistance/entitlement
• Ensure system connectivity is provided and all IT equipment and generators are functional and serviced regularly
• Provide Support and troubleshooting during monthly and quarterly verification of the beneficiaries.
• Reporting to LWF and WFP on daily distributions especially the GDT reports and updating share point
• Work closely with WFP and INCHR IT personnel to ensure all systems are functional and escalate any issues with GDT and Server immediately for support
• Manage and ensure power/ electricity is provided during distributions ensuring proper functioning electrical connections including fuel consumption, fuel provisions and servicing timelines
• Conduct downloads of the manifest to facilitate monthly and quarterly beneficiary’s verification.
• Conduct daily and Monthly data analysis to reconcile any of the discrepancy
• Provide access control to LMMS-ITS, GDT to the verifiers, field monitors, officers and coordinators
• Install relevant applications to support running of cooperate systems. E.g. Install FSA on Mobile apps
• Control and regulate the data bundle usages during the daily verifications exercise at all locations.
• Participate in mainstreaming Accountability to the Affected Persons (AAP) across all WFP and LWF activities.
• Ensure data accountability to the management and key partners.
• Conduct data back ups for all the daily, monthly, and quarterly reports generated.
• Ensure protection to beneficiaries’ data generated during monthly and quarterly verification exercise on daily basis.
• Running the routine system updates required and conducting biometric system configuration.
• Running daily and monthly data consolidation and reconciliation with the FSP and Mobile Money telecom companies where necessary with GDT reports.
• Provide Technical support to the field and Trouble shoot TEC related issues.
• Organise and build capacity of the verifiers in beneficiaries’ identification, verification, and data management.
• Provision of supervisory to the verifiers and monitor them.
• Support in the capacity building in LMMS-ITS system
• Generation of correct and accurate daily, monthly, and quarterly reports in a timely manner.
• Ensure the safety and accountability of the GDT verification assets
• Act as a liaison staff with the WFP and UNHCR IT focal persons.
• Follow up with WFP IT focal persons on the CRNs list, FRNs list and Quarterly Agency Banking beneficiaries list every month to facilitate manifest download.

• Ability to follow standard business support processes and procedures.
• Ability to create, manage and protect beneficiary data bases.
• Knowledge of standard office software packages, e.g. Microsoft word and spread sheet.
• Ability to provide information using courtesy and tact.
• Good analytical skills, report writing skills and ability to work under minimum supervision, attention to detail and able to multi-task.
• Excellent Presentation, negotiation and communication skills, both written and oral.
• Good community engagement skills.
• Good training skills, hardworking, calm, mature, logical, culturally sensitive, result oriented and interest in humanitarian development.

• A bachelor’s degree in IT, Computer science, Information system or any other related discipline from a reputable institution.
• At least 5 years of demonstrated experience in beneficiary’s identification and verification, participatory, community-driven facilitation skills and experience in data management with a reputable organization.
• Demonstrated ability to design/formulate monitoring tools
• At least 3 years of hands-on experience with any of the UN-systems for example BIMS, GDT of beneficiaries’ identification and verification.