IT Support Technician job at Women’s International Peace Centre
Posted by: great-volunteer
Posted date: 2025-Dec-18
Location: Kampala with Regional Travels, Kampala
IT Support Technician 2025-12-17T11:06:35+00:00 Womenâs International Peace Centre https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11677/logo/wwww.jpeg https://wipc.org/ FULL_TIME Kampala with Regional Travels Kampala 00256 Uganda Professional Services Computer & IT, Social Services & Nonprofit, Installation, Maintenance & Repair, Customer Service 2025-12-18T17:00:00+00:00 8 Background The Womenâs International Peace Centre (WIPC), on behalf of the Womenâs Situation Room (WSR), hereby seeks to recruit an IT Support Technician to provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues. The WSR is a nonâpartisan, womenâled mechanism that mobilizes women and youth to promote peaceful electoral processes in line with United Nations Security Council Resolutions 1325 and 2250. Similar to other African countries, WSR-Uganda provides early warning and rapid response to electionârelated tensions and violence, working closely with election stakeholders to promote peace before, during and after elections. Job Purpose The IT Support Technician will provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues. Roles and Responsibilities - Support with setting up of physical situation rooms
- Keep ICT systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware, operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Track all ICT inventory at Head Office and Field Offices.
- Facilitate the effective sharing of information within and outside the organization through proper management of the Local Area Network (LAN) as well as connectivity to the internet (WAN).
- Ensure proper implementation of the organizationâs ICT disaster recovery strategy through regular and strategic backup of organisational information.
- Recommend, schedule and perform hardware and peripheral equipment improvements, upgrades and repairs.
- Support the roll-out of new applications, Test and evaluate new technology.
Qualifications - Hold a Bachelorâs degree in Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
- Certification in ITIL Foundation, CCNA, COMPTIA A+ or related is an added advantage
Experiences and Skills - At least three (3) years hands-on work experience in a busy organization or in a Technical Support role.
- Extensive experience of networking systems and computer hardware is essential.
- Proven experience as an I.T Technician
- Strong experience with IP Telephony and A/V Conferencing Tools
- Excellent diagnostic and problem-solving skills.
- Good knowledge of internet security and data privacy principles.
- Ability to work independently and also as a team.
- Strong Written and oral communication skills.
- Experience working with Help Desk Software and Tools.
- Strong experience with mobile devices (Both Android and iOS)
- Support with setting up of physical situation rooms
- Keep ICT systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware, operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Track all ICT inventory at Head Office and Field Offices.
- Facilitate the effective sharing of information within and outside the organization through proper management of the Local Area Network (LAN) as well as connectivity to the internet (WAN).
- Ensure proper implementation of the organizationâs ICT disaster recovery strategy through regular and strategic backup of organisational information.
- Recommend, schedule and perform hardware and peripheral equipment improvements, upgrades and repairs.
- Support the roll-out of new applications, Test and evaluate new technology.
- Extensive experience of networking systems and computer hardware is essential.
- Proven experience as an I.T Technician
- Strong experience with IP Telephony and A/V Conferencing Tools
- Excellent diagnostic and problem-solving skills.
- Good knowledge of internet security and data privacy principles.
- Ability to work independently and also as a team.
- Strong Written and oral communication skills.
- Experience working with Help Desk Software and Tools.
- Strong experience with mobile devices (Both Android and iOS)
- Hold a Bachelorâs degree in Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
- Certification in ITIL Foundation, CCNA, COMPTIA A+ or related is an added advantage
JOB-69428ebbf2c08 Vacancy title: IT Support Technician Jobs at: Womenâs International Peace Centre Deadline of this Job: Thursday, December 18 2025 Duty Station: Kampala with Regional Travels | Kampala Summary Date Posted: Wednesday, December 17 2025, Base Salary: Not Disclosed JOB DETAILS: Background The Womenâs International Peace Centre (WIPC), on behalf of the Womenâs Situation Room (WSR), hereby seeks to recruit an IT Support Technician to provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues. The WSR is a nonâpartisan, womenâled mechanism that mobilizes women and youth to promote peaceful electoral processes in line with United Nations Security Council Resolutions 1325 and 2250. Similar to other African countries, WSR-Uganda provides early warning and rapid response to electionârelated tensions and violence, working closely with election stakeholders to promote peace before, during and after elections. Job Purpose The IT Support Technician will provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues. Roles and Responsibilities - Support with setting up of physical situation rooms
- Keep ICT systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware, operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Track all ICT inventory at Head Office and Field Offices.
- Facilitate the effective sharing of information within and outside the organization through proper management of the Local Area Network (LAN) as well as connectivity to the internet (WAN).
- Ensure proper implementation of the organizationâs ICT disaster recovery strategy through regular and strategic backup of organisational information.
- Recommend, schedule and perform hardware and peripheral equipment improvements, upgrades and repairs.
- Support the roll-out of new applications, Test and evaluate new technology.
Qualifications - Hold a Bachelorâs degree in Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
- Certification in ITIL Foundation, CCNA, COMPTIA A+ or related is an added advantage
Experiences and Skills - At least three (3) years hands-on work experience in a busy organization or in a Technical Support role.
- Extensive experience of networking systems and computer hardware is essential.
- Proven experience as an I.T Technician
- Strong experience with IP Telephony and A/V Conferencing Tools
- Excellent diagnostic and problem-solving skills.
- Good knowledge of internet security and data privacy principles.
- Ability to work independently and also as a team.
- Strong Written and oral communication skills.
- Experience working with Help Desk Software and Tools.
- Strong experience with mobile devices (Both Android and iOS)
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Interested in applying for this job? gmail.com&form%5Bvalid-to%5D=Thursday,%20December%2018%202025">Click here to submit your application now. Interested applicants should submit their application cover, Curriculum Vitae, National ID, with application letter clearly marked âApplication for IT Support Technicianâ. Letters will be addressed to the Executive Director, Womenâs International Peace Center by December 18th 2025. Shortlisted candidates shall be contacted.
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