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IT Support Specialist – Tracking System job at VIRTUS GLOBAL SECURITY COMPANY LTD
Posted by: ugashare-Volunteer
Posted date: 2025-Mar-14
Location: Kampala
Vacancy title:
IT Support Specialist – Tracking System [ Type: FULL TIME , Industry: Law, Public Safety, Corrections and Security , Category: Computer & IT ]
Jobs at: VIRTUS GLOBAL SECURITY COMPANY LTD
Deadline of this Job:
Tuesday, March 18 2025 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Thursday, March 13 2025, Base Salary: Not Disclosed Similar Jobs in UgandaLearn more about VIRTUS GLOBAL SECURITY COMPANY LTDVIRTUS GLOBAL SECURITY COMPANY LTD jobs in Uganda JOB DETAILS:
Summary:
The IT Support Specialist for the Tracking System is responsible for ensuring the continuous operation and accuracy of the police tracking and monitoring system. This includes maintaining GPS-based tracking software, troubleshooting issues, and supporting field officers with real-time location data.
Key Responsibilities:
• System Monitoring & Maintenance: Ensure 24/7 functionality of tracking systems and location-based services.
• Technical Support: Assist law enforcement personnel with system-related issues, including GPS malfunctions and data inaccuracies.
• Data Accuracy & Security: Ensure location data is reliable, updated, and protected from unauthorized access.
• Software & Hardware Support: Maintain GPS devices, tracking software, and connectivity infrastructure.
• Incident Management: Quickly respond to system failures, escalating critical issues to senior IT staff when necessary.
• User Training: Train officers on the correct usage of tracking systems and troubleshooting basic issues.
• Reporting & Analysis: Generate reports on system usage, performance, and compliance with operational protocols.
• Equipment supports and maintenance: PC workstations, Videowall.
Qualifications & Skills:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support or tracking system management.
• Knowledge of GPS tracking software and location-based systems.
• Strong analytical and problem-solving skills.
• Experience in law enforcement or emergency response IT support is a plus.
• Ability to work under pressure in a mission-critical environment.\ Reporting Line: Reports to the IT Supervisor.
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree Job application procedure
Interested in applying for this job? itms-ug.com&form%5Bvalid-to%5D=Tuesday,%20March%2018%202025">Click here to submit your application now.
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