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IT Support Officer job at NFT Consult
Posted by: great-volunteer
Posted date: 2025-Jul-09
Location: Kampala, Uganda
IT Support Officer 2025-07-08T18:51:58+00:00 NFT Consult https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3184/logo/NFT%20Consult.jpg https://nftconsult.com FULL_TIME Kampala Kampala 00256 Uganda Consulting Computer & IT 2025-07-08T17:00:00+00:00 Uganda 8 IT Support Officer at NFT Consult Position Summary:
To oversee and ensure adherence to the IT policy and set controls, while ensuring that operations run as planned by improving reliability of IT equipment. Key Responsibilities: - Ensure that the platform of the company’s ERP is at all times up and running so as to minimize downtime.
- Ensure safety of company information by maintaining a routine for backup of data companywide.
- Ensure that the firewall and endpoint security are always updated and running effectively on all desktops as per the IT policy.
- Laisse with external service providers contracted to provide IT support to ensure good quality of work is done.
- Maintain the company’s email service, ensuring that security is upheld as per the IT policy and responding to user requests and complaints.
- Setting up (domain, email & ERP) accounts for new users and retiring those for staff that have exited.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Keep up to date with new developments in the external IT environment to capitalize on opportunities and avert threats as may be required.
- Maintain the company’s LAN and server to minimize downtime due to network related problems.
- Ensure that the provisions of the IT policy are adhered to by all users.
- Routinely review and update the IT policy as per changes in the external IT environment.
- Set up and maintain controls to ensure that the company’s network (LAN) is free from external threats.
- Laisse with the ISP to ensure the internet quality and bandwidth provided is as per the company’s agreement with them.
- Maintain an updated register of all IT equipment with relevant details of all the assets item wise.
- Put in place controls to ensure safety of the company’s IT hardware.
- Routinely service and maintain the company’s computers and servers.
- Troubleshoot and correct IT related issues and breakdowns.
- Providing technical support across the company.
- Train users of IT equipment on best practice and adherence to the provisions of the IT policy.
- Maintain a log of Incidents and the steps taken towards resolution. This is to be reported to management on a monthly basis.
Qualifications, Education Required for: - A Degree (or equivalent) in an IT or IT related course, with emphasis on networking and hardware.
Knowledge and Experience - At least 2 years’ experience in a similar position.
- Computer literacy and a good understanding of MS Office packages
Personal Attributes - Confidence, Integrity, Trustworthy, Respectful, Team Player and Innovator
Ensure that the platform of the company’s ERP is at all times up and running so as to minimize downtime. Ensure safety of company information by maintaining a routine for backup of data companywide. Ensure that the firewall and endpoint security are always updated and running effectively on all desktops as per the IT policy. Laisse with external service providers contracted to provide IT support to ensure good quality of work is done. Maintain the company’s email service, ensuring that security is upheld as per the IT policy and responding to user requests and complaints. Setting up (domain, email & ERP) accounts for new users and retiring those for staff that have exited. Installing and configuring computer hardware, software, systems, networks, printers and scanners Keep up to date with new developments in the external IT environment to capitalize on opportunities and avert threats as may be required. Maintain the company’s LAN and server to minimize downtime due to network related problems. Ensure that the provisions of the IT policy are adhered to by all users. Routinely review and update the IT policy as per changes in the external IT environment. Set up and maintain controls to ensure that the company’s network (LAN) is free from external threats. Laisse with the ISP to ensure the internet quality and bandwidth provided is as per the company’s agreement with them. Maintain an updated register of all IT equipment with relevant details of all the assets item wise. Put in place controls to ensure safety of the company’s IT hardware. Routinely service and maintain the company’s computers and servers. Troubleshoot and correct IT related issues and breakdowns. Providing technical support across the company. Train users of IT equipment on best practice and adherence to the provisions of the IT policy. Maintain a log of Incidents and the steps taken towards resolution. This is to be reported to management on a monthly basis. A Degree (or equivalent) in an IT or IT related course, with emphasis on networking and hardware. Knowledge and Experience At least 2 years’ experience in a similar position. Computer literacy and a good understanding of MS Office packages Personal Attributes Confidence, Integrity, Trustworthy, Respectful, Team Player and Innovator JOB-686d68ce5a5a2 Vacancy title:
IT Support Officer Jobs at:
NFT Consult Deadline of this Job:
Wednesday, July 16 2025 Duty Station:
Kampala | Kampala | Uganda Summary
Date Posted: Tuesday, July 8 2025, Base Salary: Not Disclosed JOB DETAILS: IT Support Officer at NFT Consult Position Summary:
To oversee and ensure adherence to the IT policy and set controls, while ensuring that operations run as planned by improving reliability of IT equipment. Key Responsibilities: - Ensure that the platform of the company’s ERP is at all times up and running so as to minimize downtime.
- Ensure safety of company information by maintaining a routine for backup of data companywide.
- Ensure that the firewall and endpoint security are always updated and running effectively on all desktops as per the IT policy.
- Laisse with external service providers contracted to provide IT support to ensure good quality of work is done.
- Maintain the company’s email service, ensuring that security is upheld as per the IT policy and responding to user requests and complaints.
- Setting up (domain, email & ERP) accounts for new users and retiring those for staff that have exited.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Keep up to date with new developments in the external IT environment to capitalize on opportunities and avert threats as may be required.
- Maintain the company’s LAN and server to minimize downtime due to network related problems.
- Ensure that the provisions of the IT policy are adhered to by all users.
- Routinely review and update the IT policy as per changes in the external IT environment.
- Set up and maintain controls to ensure that the company’s network (LAN) is free from external threats.
- Laisse with the ISP to ensure the internet quality and bandwidth provided is as per the company’s agreement with them.
- Maintain an updated register of all IT equipment with relevant details of all the assets item wise.
- Put in place controls to ensure safety of the company’s IT hardware.
- Routinely service and maintain the company’s computers and servers.
- Troubleshoot and correct IT related issues and breakdowns.
- Providing technical support across the company.
- Train users of IT equipment on best practice and adherence to the provisions of the IT policy.
- Maintain a log of Incidents and the steps taken towards resolution. This is to be reported to management on a monthly basis.
Qualifications, Education Required for: - A Degree (or equivalent) in an IT or IT related course, with emphasis on networking and hardware.
Knowledge and Experience - At least 2 years’ experience in a similar position.
- Computer literacy and a good understanding of MS Office packages
Personal Attributes - Confidence, Integrity, Trustworthy, Respectful, Team Player and Innovator
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure Interested and qualified? Click Here to Apply
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