IT Support Intern job at Agent Banking Company
Posted by: great-volunteer
Posted date: 2026-Jun-11
Location: Muyenga, Kampala, Uganda, Kampala
IT Support Intern 2026-06-11T06:41:14+00:00 Agent Banking Company https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3730/logo/Agent%20Banking%20Company%20of%20Uganda%20Limited%20(ABC).png https://agentbanking.co.ug/ INTERN Muyenga, Kampala, Uganda Kampala 00256 Uganda Finance Computer & IT, Customer Service, Business Operations 2026-06-15T17:00:00+00:00 8 Background At Agent Banking Company, we are dedicated to transforming Uganda's financial landscape through the provision of scalable, secure, and interoperable financial services platforms. With our integrated suite of services, we enable banks, MDIs, MFIs, SACCOs, fintechs, and other financial institutions to enhance their service delivery, expand their reach, and reduce operational costs. Job Summary The IT Support Intern provides first-line technical support to both internal staff and external clients, ensuring smooth day-to-day system operations. The role focuses on resolving basic technical issues, supporting system access, and maintaining service quality while gaining hands-on experience in a fintech-driven, customer-centric environment. Globally, fintech internships emphasize real-time troubleshooting, user support, and operational reliability, with interns actively contributing to service delivery rather than purely observational roles. Key Responsibilities - Day-to-Day Client Support (Core Function)
- Provide Level 1 support for hardware, software, and network-related issues
- Respond to client queries via ticketing systems, email, or phone
- Troubleshoot basic issues and escalate complex cases to senior engineers
- Support both internal users (staff) and external clients (platform users, partners)
- System Setup & User Enablement
- Assist in onboarding/offboarding (account setup, access provisioning, device configuration)
- Configure laptops, applications, and collaboration tools
- Support client access to fintech platforms and resolve login/access issues
- Incident Logging & Documentation
- Log, track, and update tickets in the IT service management system
- Document issues, resolutions, and troubleshooting steps
- Maintain knowledge base (KB) articles and user guides
- Infrastructure & Asset Support
- Assist in maintaining IT inventory (devices, licenses, assets)
- Support routine system checks and monitoring activities
- Help with hardware setup, upgrades, and replacements
- Testing & Deployment
- Participate in basic testing (UAT support, regression checks) for new releases
- Assist with deployment activities (software updates, patches)
- Report bugs and usability issues from a support perspective
- Client Experience & Service Quality
- Ensure timely resolution of issues within defined SLAs
- Communicate clearly with non-technical users
- Support service improvement initiatives (automation, feedback collection)
Key Performance Indicators (KPIs) Ticket resolution time (MTTR – basic tickets)
First response time
Ticket closure rate
Escalation accuracy (%)
User satisfaction (CSAT – internal/external)
Documentation completeness Qualifications & Requirements Recently graduated or waiting on graduation with a degree in IT, Computer Science, or related field Basic understanding of: - Operating systems (Windows, macOS, Linux basics)
- Networking fundamentals (IP, DNS, connectivity)
- Hardware troubleshooting
Familiarity with: - Ticketing tools (e.g., ServiceNow, Jira) – optional
- Microsoft Office / Google Workspace
Key Skills & Competencies - Strong problem-solving and analytical skills
- Good communication (technical → non-technical translation)
- Customer service orientation
- Attention to detail and documentation discipline
- Ability to work in a fast-paced, SLA-driven environment
Benefits - Professional Development: A structured internship program with on-the-job training and exposure to a variety of sectors and business challenges.
- Mentorship and Guidance: Direct mentoring from senior professionals in the IT field.
- Potential for Future Employment: Outstanding interns may be considered for permanent positions within the organization upon completion of the internship.
- Day-to-Day Client Support (Core Function)
- Provide Level 1 support for hardware, software, and network-related issues
- Respond to client queries via ticketing systems, email, or phone
- Troubleshoot basic issues and escalate complex cases to senior engineers
- Support both internal users (staff) and external clients (platform users, partners)
- System Setup & User Enablement
- Assist in onboarding/offboarding (account setup, access provisioning, device configuration)
- Configure laptops, applications, and collaboration tools
- Support client access to fintech platforms and resolve login/access issues
- Incident Logging & Documentation
- Log, track, and update tickets in the IT service management system
- Document issues, resolutions, and troubleshooting steps
- Maintain knowledge base (KB) articles and user guides
- Infrastructure & Asset Support
- Assist in maintaining IT inventory (devices, licenses, assets)
- Support routine system checks and monitoring activities
- Help with hardware setup, upgrades, and replacements
- Testing & Deployment
- Participate in basic testing (UAT support, regression checks) for new releases
- Assist with deployment activities (software updates, patches)
- Report bugs and usability issues from a support perspective
- Client Experience & Service Quality
- Ensure timely resolution of issues within defined SLAs
- Communicate clearly with non-technical users
- Support service improvement initiatives (automation, feedback collection)
- Strong problem-solving and analytical skills
- Good communication (technical → non-technical translation)
- Customer service orientation
- Attention to detail and documentation discipline
- Ability to work in a fast-paced, SLA-driven environment
- Recently graduated or waiting on graduation with a degree in IT, Computer Science, or related field
- Basic understanding of:
- Operating systems (Windows, macOS, Linux basics)
- Networking fundamentals (IP, DNS, connectivity)
- Hardware troubleshooting
- Familiarity with:
- Ticketing tools (e.g., ServiceNow, Jira) – optional
- Microsoft Office / Google Workspace
JOB-6a2a588a60087 Vacancy title:
IT Support Intern Jobs at:
Agent Banking Company Deadline of this Job:
Monday, June 15 2026 Duty Station:
Muyenga, Kampala, Uganda | Kampala Summary
Date Posted: Thursday, June 11 2026, Base Salary: Not Disclosed JOB DETAILS:
Background At Agent Banking Company, we are dedicated to transforming Uganda's financial landscape through the provision of scalable, secure, and interoperable financial services platforms. With our integrated suite of services, we enable banks, MDIs, MFIs, SACCOs, fintechs, and other financial institutions to enhance their service delivery, expand their reach, and reduce operational costs. Job Summary The IT Support Intern provides first-line technical support to both internal staff and external clients, ensuring smooth day-to-day system operations. The role focuses on resolving basic technical issues, supporting system access, and maintaining service quality while gaining hands-on experience in a fintech-driven, customer-centric environment. Globally, fintech internships emphasize real-time troubleshooting, user support, and operational reliability, with interns actively contributing to service delivery rather than purely observational roles. Key Responsibilities - Day-to-Day Client Support (Core Function)
- Provide Level 1 support for hardware, software, and network-related issues
- Respond to client queries via ticketing systems, email, or phone
- Troubleshoot basic issues and escalate complex cases to senior engineers
- Support both internal users (staff) and external clients (platform users, partners)
- System Setup & User Enablement
- Assist in onboarding/offboarding (account setup, access provisioning, device configuration)
- Configure laptops, applications, and collaboration tools
- Support client access to fintech platforms and resolve login/access issues
- Incident Logging & Documentation
- Log, track, and update tickets in the IT service management system
- Document issues, resolutions, and troubleshooting steps
- Maintain knowledge base (KB) articles and user guides
- Infrastructure & Asset Support
- Assist in maintaining IT inventory (devices, licenses, assets)
- Support routine system checks and monitoring activities
- Help with hardware setup, upgrades, and replacements
- Testing & Deployment
- Participate in basic testing (UAT support, regression checks) for new releases
- Assist with deployment activities (software updates, patches)
- Report bugs and usability issues from a support perspective
- Client Experience & Service Quality
- Ensure timely resolution of issues within defined SLAs
- Communicate clearly with non-technical users
- Support service improvement initiatives (automation, feedback collection)
Key Performance Indicators (KPIs) Ticket resolution time (MTTR – basic tickets)
First response time
Ticket closure rate
Escalation accuracy (%)
User satisfaction (CSAT – internal/external)
Documentation completeness Qualifications & Requirements Recently graduated or waiting on graduation with a degree in IT, Computer Science, or related field Basic understanding of: - Operating systems (Windows, macOS, Linux basics)
- Networking fundamentals (IP, DNS, connectivity)
- Hardware troubleshooting
Familiarity with: - Ticketing tools (e.g., ServiceNow, Jira) – optional
- Microsoft Office / Google Workspace
Key Skills & Competencies - Strong problem-solving and analytical skills
- Good communication (technical → non-technical translation)
- Customer service orientation
- Attention to detail and documentation discipline
- Ability to work in a fast-paced, SLA-driven environment
Benefits - Professional Development: A structured internship program with on-the-job training and exposure to a variety of sectors and business challenges.
- Mentorship and Guidance: Direct mentoring from senior professionals in the IT field.
- Potential for Future Employment: Outstanding interns may be considered for permanent positions within the organization upon completion of the internship.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? agentbanking.co.ug&form%5Bvalid-to%5D=Monday,%20June%2015%202026">Click here to submit your application now.
Interested candidates should submit their CV and a cover letter as 1 pdf file outlining their interest and qualifications with the subject ‘Application for IT Support Intern’.
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