IT Services & Digital Transformation Manager Careers – Uganda Red Cross Society (URCS)

Job Title:  IT Services & Digital Transformation Manager

Organisation: Uganda Red Cross Society (URCS)

Duty Station:  Kampala, Uganda

Reports to: Director Human Resource & Digital Transformation

About the Company:

Uganda Red Cross Society (URCS) is the leading National Humanitarian Organization in Uganda and a member of the International Red Cross and Red Crescent Movement.

Job Summary:  The IT Services & Digital Transformation Manager will be responsible for leading the development and implementation of the URCS Digital Transformation Strategy. The job holder will also be responsible to manage existing systems and lead the development of new Digital Transformation projects from inception through to delivery and to manage all ICT capabilities of the NS.

Key Duties and Responsibilities:

Strategy development and management

Contribute to the development of the URCS Digital Transformation Strategy and roadmap

Lead the review and development of the URCS ICT policy and guidelines

Implement the URCS Data Responsibility Policy

Lead the review and development of data solutions

Lead  the  development  of  digital  transformation systems, tools and processes of the NS

Digital Innovation

Implement an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of stakeholders.

Lead the organization in maximizing the opportunities of digital working cultures by shaping the skills, processes, people and tools we use to deliver the URCS mandate.

Manage the overall digital implementation roadmap to ensure  all  technology  solutions are project managed effectively, are delivered on time and within cost. Work closely with Directorate  of  Supply  Chain Management to negotiate relevant digital solutions and services with external vendors.

Manage existing systems and lead the development of new projects from inception through to delivery into a production environment, and to manage all IT capabilities

IT services

Install, configure, test and deploy server hardware and  software,  including  Local  Area  Network, Operating  Systems,  Electronic  mail,  Mikrotik firewall, Domain Name Server (DNS), DHCP, and various security software.

Perform administration, operation, technical support, and monitoring of server systems.

Assist staff i n email configure and resolve issue with the email or report the issue to the higher level.

Respond to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.

Asset Management

Develop & manage the overall URCS ICT inventory system

Update the ICT inventory on timely manner and on regular basis.

Manage the documents for the ICT inventory.

Maintain the hand over forms for I T equipment to the staff.

Resource mobilization

Actively support  the  directorate  initiatives  of resource mobilization through proposals development and any other form

Develop fundable project proposals for operational growth of the URCS Digital Transformation agenda

IT Risk Management

Partake in the implementation of the risk management process for the IT unit.

Ensure that IT controls are implemented and that they   remain   relevant   –   through   suggesting modifications to them – so they can continually mitigate ICT risks adequately.

Participate and contribute to IT risk assessments.

Ensure full participation in project and National audits

People management

Support the directorate in the recruitment of the staff

Support  in  setting up  management  performance goals for staff under your supervision.

Recommend and coordinate training programs for the directorate staff.

Ensures good order and discipline of staff under his/her overall supervision

Develops initiatives to promote the welfare and well-being of the Directorate staff.

Fully support, empower, motivate staff to achieve key performance indicators.

Stakeholder management

Maintain strong knowledge of emerging external trends in digital technology solutions

Manage relationships with stakeholders, building strong relationships to facilitate the implementation       of the DT projects and ensure sustainability of the interventions.

Build  relationships  with  donors  at  country  and global level to raise funds for the DT agenda.

Document lessons from implementation for learning, accountability, and improvement.

Carries out any other lawful assignment  allocated  by  the immediate Supervisor

The jobholder is cooperative and readily responds to any ad hoc tasks assigned to him.

Qualifications, Skills and Experience:

Education Qualifications

Minimum  of  Bachelor’s  Degree  in  Computer  Science, Information Systems, Information Technology, Software Engineering, or related field or any related field from an approved, recognized and reputable university;

Possession of  a Master’s Degree   in   Business Administration, Business Computing, Software Engineering, Information Systems, Information Technology, Computer Engineering or any related field from an approved, recognized and reputable university is an added advantage;

At least one  professional  Certification  in  ITIL,  Project Management  (PMP,  Prince2),  Enterprise  IT  related trainings like COBIT is mandatory;

At least one professional certificate in IT system enterprise management, IT infrastructure is mandatory.

Essential experience

Minimum of five (5) years of working experience in IT Service  Management,  Digital  Transformation  or  IT Enterprise  Management;  three  (3)  of  the  years  with

supervisory responsibilities in the mentioned fields.

Sound understanding of  best  practice  programme management  methodologies  and  disciplines;  spanning the complete project lifecycle.

Experience leading transformation/improvement programs  (KPI   measurement,   benchmarking,   lead executive steering committee, stakeholder management, financial management).

Experience working with business level decision makers to shape programs from high level objectives and problem       areas.

Core Competencies

1. Negotiation and conflict management
2. Innovation and creatively
3. Stakeholder management
4. Commitment to continuous learning
5. Communication
6. Technology awareness
7. Policy research and development
8. Change capability and adaptability
9. Manage resources
10. Empowering and building trust.
11. High level of integrity
12. Strong User engagement and communication skills

Knowledge & Skills

Ability to contribute to  and  implement  organisational strategy

Strong    technical    background    in    IT    systems, infrastructure supporting multitude of users in various locations.

Capacity  to  work  with  people  at  all  levels  in  an organisation  and  with  people  from  many  cultural backgrounds.

Able  to  manage  effectively  a  number  of  competing priorities

A strategic thinker with the ability to lead by example demonstrating an ability to deliver set tasks, objectives and strategic priorities

Knowledge in customer data management and supporter journeys

Excellent planning and time management skills

Attention to detail

Assessing      current methods and recommending improvements.

How to Apply:

Please send your filled application form Download Here and attach your academic transcripts and certificates. The filled application forms, academic transcripts and certificates should be e-mailed to; vacanciesredcrossug.org or hand delivered, and or by post to:

The Secretary General,

Uganda Red Cross Society,

Plot 551/555 Rubaga Road,

P.O. Box 494, Kampala, Uganda.

Email: vacanciesredcrossug.org

Due to large volumes of applications; only shortlisted candidates shall be contacted. Canvassing shall lead to automatic disqualification.

Deadline: 14th October 2024 at 5: 00pm

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