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IT End User Support Officer job at Prudential
Posted by: ugashare-Volunteer
Posted date: 2024-Apr-05
Location: Kampala
Vacancy title:
IT End User Support Officer [ Type: FULL TIME , Industry: Insurance , Category: Computer & IT ]
Jobs at: Prudential
Deadline of this Job:
Sunday, April 14 2024 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Thursday, April 04 2024, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about Prudential
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JOB DETAILS:
Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization's IT infrastructure.
Responsibilities
• Provide technical support to end-users in person, via phone, email, or other communication tools.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Set up new user accounts and profiles and manage access control.
• Monitor and maintain computer systems, networks, and peripherals.
• Collaborate with IT team members to resolve complex issues and escalate problems when necessary.
• Ensure security measures are in place and update antivirus software regularly.
• Maintain documentation and records of IT issues and resolutions.
• Train users on basic IT functions and best practices.
Other duties
• Perform any other duties as assigned by management
Core Competences Required:
• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
• Proven work experience in IT support or similar role.
• Strong knowledge of computer systems, hardware, software, and networks.
• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work well independently and within a team.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
• Understanding of IT security principles and practices.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
Please send your CV and academic documents to prudential.ug>hr prudential.ug and
prudential.ug>maureen.naggayiprudential.ug by 14th April 2024.
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