Internal IT Support Officer job at Roke

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Responsibilities or duties

The Internal IT Support Officer is responsible for providing first-line technical support and ensuring the reliable operation of the organization's IT systems, end-user devices, and business applications.

Qualifications or requirements

Diploma or bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (preferred): CompTIA A+, Network+, Microsoft, Cisco CCNA, or equivalent.

Experience needed

• Experience supporting Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory, user account management, and Group Policy.
• Basic understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals.
• Familiarity with antivirus, endpoint security, and patch management.
• Basic knowledge of virtualization and cloud services is an advantage.

• Providing first-line technical support
• Ensuring the reliable operation of the organization's IT systems, end-user devices, and business applications.

• Windows 10/11 support
• Microsoft 365 support
• Active Directory knowledge
• User account management
• Group Policy knowledge
• TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting
• Desktop, laptop, printer, and peripheral installation, configuration, and troubleshooting
• Antivirus, endpoint security, and patch management familiarity
• Basic knowledge of virtualization and cloud services

• Diploma or bachelor's degree in information technology, Computer Science, or a related field.
• Relevant certifications (preferred): CompTIA A+, Network+, Microsoft, Cisco CCNA, or equivalent.