|
Information Technology Support Technician II job at Compassion International
Posted by: great-volunteer
Posted date: 2026-Apr-14
Location: Kampala
Information Technology Support Technician II 2026-04-14T06:43:37+00:00 Compassion International https://cdn.ugashare.com/jsjobsdata/data/employer/comp_787/logo/compassion.jpg https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Nonprofit, and NGO Computer & IT, Social Services & Nonprofit, Customer Service 2026-04-27T17:00:00+00:00 8 About the job This intermediate technician provides technical support for end user systems/applications on a variety of issues, identifying, researching, and resolving technical problems. The technician further performs basic system management functions for client systems using a variety of tools such as Active Directory. He or she may coach the work of other associates. Responsibilities - Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
- Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
- Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
- Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
- May engage with third party technical experts as needed to resolve technical problems and restore service.
- May provide technical advice to other technicians and offices.
Faith Has a personal relationship with Jesus Christ. Culture Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships. Education Bachelor’s degree in Information Technology, Computer Science, or a related field is required Experience 3–5 years of relevant experience in this or a related field, with strong capabilities demonstrated through skills and experience. Licenses and Certifications Certification(s) in IT‑related courses will be an added advantage. Equivalent education, training and/or certification may be substituted for experience and education shown above Working Environment Office – Standard Office Environment Physical Demands Sitting, standing, and/or walking for up to 8 hours per day Travel Requirements No travel required for this role - Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
- Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
- Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
- Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
- May engage with third party technical experts as needed to resolve technical problems and restore service.
- May provide technical advice to other technicians and offices.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is required
- 3–5 years of relevant experience in this or a related field, with strong capabilities demonstrated through skills and experience.
- Certification(s) in IT‑related courses will be an added advantage.
- Equivalent education, training and/or certification may be substituted for experience and education shown above
JOB-69dde219f2c76 Vacancy title:
Information Technology Support Technician II Jobs at:
Compassion International Deadline of this Job:
Monday, April 27 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Tuesday, April 14 2026, Base Salary: Not Disclosed JOB DETAILS:
About the job This intermediate technician provides technical support for end user systems/applications on a variety of issues, identifying, researching, and resolving technical problems. The technician further performs basic system management functions for client systems using a variety of tools such as Active Directory. He or she may coach the work of other associates. Responsibilities - Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
- Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
- Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
- Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
- May engage with third party technical experts as needed to resolve technical problems and restore service.
- May provide technical advice to other technicians and offices.
Faith Has a personal relationship with Jesus Christ. Culture Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships. Education Bachelor’s degree in Information Technology, Computer Science, or a related field is required Experience 3–5 years of relevant experience in this or a related field, with strong capabilities demonstrated through skills and experience. Licenses and Certifications Certification(s) in IT‑related courses will be an added advantage. Equivalent education, training and/or certification may be substituted for experience and education shown above Working Environment Office – Standard Office Environment Physical Demands Sitting, standing, and/or walking for up to 8 hours per day Travel Requirements No travel required for this role Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Application Link:Click Here to Apply Now
|