Information and Communications Technology (ICT) Officer job at JM Education and Research Centre (JMERC)

Background

JM Education and Research Centre (JMERC) is a learning-focused non-profit organisation based in Uganda. Our work focuses on advancing equitable education, social-emotional learning (SEL), and adolescent empowerment. Through our programming, we combine evidence-based interventions, community engagement, and systems strengthening to ensure that all learners, especially girls and vulnerable adolescents, acquire the knowledge, skills, and agency to thrive in school, work, and life.

Our work is anchored in four core values:

• Hope: Inspiring optimism and certainty for a brighter future.
• Collaboration: Partnering with communities to build adaptive learning ecosystems.
• Dependability: Delivering on our commitments with reliability and dedication.
• Audacity: Embracing courage, passion, and vision to transform the present.

Our core programmes include the Adolescent Resilience and Empowerment Programme (AREP) and the Foundational and Inclusive Learning Programme (FILP). JMERC recognizes that digital transformation is a key driver in scaling educational impact. We therefore seek an Information and Communications Technology (ICT) Officer to maintain robust systems that support our evidence-based interventions and enhance our organizational efficiency.

Objectives of the Assignment

• Strengthen Digital Infrastructure: To ensure the reliability, security, and efficiency of JMERC’s IT systems, enabling staff to deliver programmes without technical friction.
• Enhance Data Management & Systems: To support the FILP and AREP programmes by maintaining digital tools for data collection, storage, and analysis, ensuring high-quality evidence generation.
• Empower Staff Through Technology: To build the digital literacy and agency of JMERC staff and partner educators, ensuring they can effectively use technology for teaching, learning, and reporting.

Scope of Work

• Systems Administration: Manage and maintain JMERC’s hardware, software, networks, and cloud-based platforms (e.g., Google Workspace, Microsoft products).
• Digital M&E Support: Assist the MEL department in configuring digital data collection tools (e.g., Kobo Toolbox, ODK) and ensuring data integrity.
• Technical Support & Troubleshooting: Provide timely help-desk support to Kampala-based and field-based staff to minimize downtime.
• Website Management: Update the JMERC website and provide technical support for digital communication and advocacy campaigns.
• ICT Training: Design and deliver periodic "Digital Agency" workshops for staff and teachers to improve their proficiency in educational technology.
• IT Security & Policy: Implement and monitor data protection protocols, backup systems, and cybersecurity measures to safeguard JMERC’s research and participant data.
• Asset Management: Maintain an up-to-date inventory of all IT equipment and provide recommendations for upgrades or procurement.
• Reporting: Prepare monthly reports detailing system performance and the successful resolution of technical issues.

Reporting & Accountability

• The ICT Officer will report directly to the Head of Communications, Advocacy and Partnerships. S/he will work closely with Programme Leads and all staff.
• Performance will be evaluated based on system reliability, responsiveness to technical issues, and the successful digitisation of programme workflows.

Required Qualifications & Skills

• A bachelor’s degree in Information Technology, Computer Science, or Computer Engineering.
• 3 – 5 years of experience in Information Technology systems administration, preferably within the NGO sector.
• Proven experience with database management and digital data collection tools (Kobo Toolbox, ODK, or other similar ones).
• Strong knowledge of network security, cloud computing, and hardware maintenance.
• Social media networks management and performance analytics monitoring skills
• Excellent troubleshooting skills and the ability to explain technical concepts to non-technical staff (bridging the "digital divide").
• Excellent Communication skills and high proficiency in English speaking and writing.
• Proficiency in web management (WordPress/Typo 3, Drupal)
• Basic graphic design skills are an added advantage.

Duration & Terms

• Contract duration: 1 year, renewable based on performance.
• Duty station: Kampala, Uganda.

Why Join JMERC?

At JMERC, you’ll be part of a dynamic team dedicated to transforming adolescent lives through education, resilience and gender equity. This is an opportunity to make a meaningful impact while growing professionally in a supportive environment.

Special Note

JMERC is an equal opportunity employer. All recruitment decisions are made based on qualifications and organisational needs.

• Systems Administration: Manage and maintain JMERC’s hardware, software, networks, and cloud-based platforms (e.g., Google Workspace, Microsoft products).
• Digital M&E Support: Assist the MEL department in configuring digital data collection tools (e.g., Kobo Toolbox, ODK) and ensuring data integrity.
• Technical Support & Troubleshooting: Provide timely help-desk support to Kampala-based and field-based staff to minimize downtime.
• Website Management: Update the JMERC website and provide technical support for digital communication and advocacy campaigns.
• ICT Training: Design and deliver periodic "Digital Agency" workshops for staff and teachers to improve their proficiency in educational technology.
• IT Security & Policy: Implement and monitor data protection protocols, backup systems, and cybersecurity measures to safeguard JMERC’s research and participant data.
• Asset Management: Maintain an up-to-date inventory of all IT equipment and provide recommendations for upgrades or procurement.
• Reporting: Prepare monthly reports detailing system performance and the successful resolution of technical issues.

• Proven experience with database management and digital data collection tools (Kobo Toolbox, ODK, or other similar ones).
• Strong knowledge of network security, cloud computing, and hardware maintenance.
• Social media networks management and performance analytics monitoring skills
• Excellent troubleshooting skills and the ability to explain technical concepts to non-technical staff (bridging the "digital divide").
• Excellent Communication skills and high proficiency in English speaking and writing.
• Proficiency in web management (WordPress/Typo 3, Drupal)
• Basic graphic design skills are an added advantage.

• A bachelor’s degree in Information Technology, Computer Science, or Computer Engineering.
• 3 – 5 years of experience in Information Technology systems administration, preferably within the NGO sector.