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ICT Support job at Catholic Relief Services
Posted by: great-volunteer
Posted date: 2025-Sep-20
Location: Uganda, Kampala
ICT Support 2025-09-19T12:48:17+00:00 Catholic Relief Services https://cdn.ugashare.com/jsjobsdata/data/employer/comp_761/logo/CRS.png https://www.ugashare.com/jobs/ FULL_TIME Uganda Kampala 00256 Uganda Nonprofit, and NGO Computer & IT 2025-09-30T17:00:00+00:00 Uganda 8 This is typically an entry-level or junior role focused on the end-user. The primary goal is to maintain day-to-day operations by resolving technical issues for staff (clients). Key Responsibilities: - First-Line Support: Acting as the first point of contact for user issues via phone, email, chat, or a ticketing system.
- Troubleshooting: Diagnosing and resolving common hardware and software problems (e.g., password resets, software installation, printer issues, email configuration).
- User Assistance: Providing guidance and training to users on how to use systems and applications effectively.
- Hardware Setup & Maintenance: Deploying, configuring, and repairing desktops, laptops, monitors, phones, and peripherals.
- Ticket Management: Logging, tracking, and documenting all support requests in a helpdesk system, ensuring issues are resolved or escalated appropriately.
- Basic Network Support: Troubleshooting basic network connectivity issues (e.g., "I can't get on the Wi-Fi").
- Knowledge Base: Creating and updating documentation and FAQ guides for common problems.
Required Skills & Traits: - Excellent Customer Service: Patience, empathy, and clear communication are paramount.
- Problem-Solving: A logical and methodical approach to troubleshooting.
- Technical Knowledge: Understanding of Windows/macOS, Microsoft 365/Google Workspace, common software, and basic hardware.
- Time Management: Ability to handle multiple tickets and prioritize effectively.
Common Job Titles: - IT Support Specialist
- Helpdesk Analyst
- Desktop Support Technician
- ICT Service Desk Officer
JOB-68cd5111d6742 Vacancy title:
ICT Support Jobs at:
Catholic Relief Services Deadline of this Job:
Tuesday, September 30 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Friday, September 19 2025, Base Salary: Not Disclosed JOB DETAILS: This is typically an entry-level or junior role focused on the end-user. The primary goal is to maintain day-to-day operations by resolving technical issues for staff (clients). Key Responsibilities: - First-Line Support: Acting as the first point of contact for user issues via phone, email, chat, or a ticketing system.
- Troubleshooting: Diagnosing and resolving common hardware and software problems (e.g., password resets, software installation, printer issues, email configuration).
- User Assistance: Providing guidance and training to users on how to use systems and applications effectively.
- Hardware Setup & Maintenance: Deploying, configuring, and repairing desktops, laptops, monitors, phones, and peripherals.
- Ticket Management: Logging, tracking, and documenting all support requests in a helpdesk system, ensuring issues are resolved or escalated appropriately.
- Basic Network Support: Troubleshooting basic network connectivity issues (e.g., "I can't get on the Wi-Fi").
- Knowledge Base: Creating and updating documentation and FAQ guides for common problems.
Required Skills & Traits: - Excellent Customer Service: Patience, empathy, and clear communication are paramount.
- Problem-Solving: A logical and methodical approach to troubleshooting.
- Technical Knowledge: Understanding of Windows/macOS, Microsoft 365/Google Workspace, common software, and basic hardware.
- Time Management: Ability to handle multiple tickets and prioritize effectively.
Common Job Titles: - IT Support Specialist
- Helpdesk Analyst
- Desktop Support Technician
- ICT Service Desk Officer
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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