Human Resources Officer job at Alight

About Alight

Alight is a proximity-driven humanitarian organization that restores power and agency to people experiencing displacement. For nearly 50 years, we’ve walked alongside our customers – displaced communities – in some of the most challenging and complex places in the world. Regardless of role or responsibility in this organization, we center the choices, dignity, and lived experience of people we serve – even when it complicates the work. We live our values at each step of our shared journey. At our best, our commitment to displaced people is sustained, relational, and grounded in trust.

Enterprise Summary

Alight is a long-standing humanitarian response partner and has been operational in Uganda since 1994. Our operation in Uganda serves the displaced and host communities in three Operational Regions (South-West, Mid-West, West Nile). In July 2026, the Uganda and Rwanda Enterprises consolidated into one Enterprise with the focus on aligning the programming and continuing to provide consistent, high-quality support to refugee customers.

Role Purpose

The Human Resources Officer is responsible for the day-to-day running of the Human Resource department in the Uganda Enterprise under the guidance of the Enterprise Head of HR. The HR Officer provides general and routine HR support to staff in-country by ensuring all staff feel efficiently supported. They will also champion the organization’s culture and values, helping staff understand what the values mean in day-to-day work The HR Officer is also part of the broader Office of the People team within Alight that ensure Alight attracts, develops, deploys, and sustains the talent it needs across complex and evolving contexts.

The Human Resource Officer performs the following duties/responsibilities:

Human Resources Administration

• Proactively manage all HR correspondences such as recommendations, bank letters, certificate of service, etc.
• Support staff with leave planning and make sure plans are completed and ifollowed.
• Coordinate with IT to set up email accounts and mailing-list access for new staff, and to deactivate accounts for staff who leave.
• Ensure up to date records management of all staff documentation
• Manage staff clearance processes and ensure payment of terminal benefits within policy.
• Preparing and track offer letters and employment contracts.
• Walk staff through their benefits package and oversee its administration.
• Update and share staff lists with OOP monthly.

Recruitment and Selection:

• Initiate and coordinate with hiring managers all the recruitment requests and hiring procedures in line with Alight recruitment policy.
• Prepare and post all job advertisements for all vacant positions in appropriate channels and ensure wide and appropriate distribution.
• Maintain an organized recruitment resource database and share updates of the recruitment status
• Conduct all mandatory recruitment checks and ensure that they are on file for example reference background checks, sam.bridger checks etc.

Payroll and statutory Compliance:

• Ensure that the Uganda Country programme complies with all Standard Operating Procedures of HR best practices and in accordance with Uganda’s employment act, liaising with the Alight Uganda Labor Attorney and other government bodies as needed.
• Work closely with all teams across the program to maintain compliance with organisation’s policies and procedures.
• Timely collate and share monthly payroll updates with finance team for payroll processing
• Support in resolving payroll-related queries while maintaining confidentiality.

Performance management

• Support in coordinating timely performance appraisals and maintain an updated PME database for all staff in coordination with HR team.
• Liaise with supervisors to ensure that performance evaluations for all staff are conducted on time and review all evaluations to ensure quality and consistency.
• Collate training needs from the PME and ensure that they are captured in the Annual learning and development plan.

Health Insurance management

• Coordinate the national staff health insurance scheme ensuring timely and accurate reports from the service provider.
• Ensure all staff and eligible dependents are registered on to the medical insurance scheme, monitor staff medical coverage and ensure that the scheme is running smoothly.
• Liaise with the health service provider to resolve any issues with the services.
• Follow up on all medical insurance matters for staff including adding and deleting staff to/from the employer’s liability and the medical and hospitalization insurance policy schemes as well as follow up on payments and claims.

Exit Management

• Process and track all termination paperwork including preparation of termination notice letters in relation to closing grants and restructuring.
• Track staff clearance and terminal benefit payments through to completion.
• Work with supervisors to offer exit interviews and capture the data to support a reflective, learning-oriented program.
• Remove departing staff from the health, GPA, and life insurance schemes, and collect their IDs and insurance cards.

Employee Relations and Staff Wellbeing

• Monitor and advise on disciplinary matters in accordance with established policies and procedures and Uganda Labor Law
• Reinforce staff complaint mechanism system that instills staff confidence through ensuring fair, transparent, confidential, and independent investigation processes.
• Mediate conflict, grievances, and other complaints in accordance with HR policies and procedures and withing Uganda Labor Law.
• Proactively identify opportunities to enhance the employee experience and help develop and implement innovative solutions and policies
• Perform any other duties as assigned.

Education & Experience

• A minimum of a bachelor’s degree in Human Resources Management or related field. A Post Graduate Diploma in HRM is an added advantage.
• At least 5 years’ HR experience working in a generalist role.
• Experience working in, and demonstrate comfort with a fast paced, changing environment with skill and ability to balancing and drive for results while remaining human centered.

Knowledge, Skills, Abilities

• Proven skills in the full range of general HR needs including data management, administration, recruitment, pay and employee relations
• Good understanding of Uganda Employment laws, statutory and tax requirements.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Excellent planning, organizational, and time management skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong leadership and coaching skills.
• High level of integrity, accountability, and confidentiality.
• Ability to initiate and drive efforts forward with little, to no daily oversight and a high degree of comfort with ambiguity and working in a fluid country context.

Values Alignment

You are curious and truly listen. You appreciate the complexities of human beings. You ask questions, seek information, and dig deeper into understanding a problem holistically before working to solve it. You enter a space with humility and an eagerness to learn.

You believe shared ownership creates better outcomes. You trust displaced customers to guide the way forward. You’re open to new and different possibilities, are motivated in what an abundant future could hold, and you generate ideas sparked from insight – and foster spaces that are safe for others to generate their ideas too. You bring others in, build ecosystems, and share power with those who care about this more than you do. You adapt your work to make space for others.

You embrace transformation. You recognize and honor that our work centers people – a constantly changing and complex customer within a constantly changing and complex world. And so too, we must constantly change. You believe in the abundance of human beings and you understand that to unleash that abundance, we must bravely enter a bold new chapter capable of transforming the future.

You value beauty. You believe a meaningful life includes joy, dignity, and connection. You place weight on the experience people have – of a place, a space, a person, a service. You strive to create things that are human-worthy and you believe quality should be determined by those experiencing it.

Benefits

• Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
• Learning & Development – Access hundreds of free online learning courses to take at your own pace and tailor to your professional goals.
• Flexible Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunities to take time off when you need it.

• Proactively manage all HR correspondences such as recommendations, bank letters, certificate of service, etc.
• Support staff with leave planning and make sure plans are completed and ifollowed.
• Coordinate with IT to set up email accounts and mailing-list access for new staff, and to deactivate accounts for staff who leave.
• Ensure up to date records management of all staff documentation
• Manage staff clearance processes and ensure payment of terminal benefits within policy.
• Preparing and track offer letters and employment contracts.
• Walk staff through their benefits package and oversee its administration.
• Update and share staff lists with OOP monthly.
• Initiate and coordinate with hiring managers all the recruitment requests and hiring procedures in line with Alight recruitment policy.
• Prepare and post all job advertisements for all vacant positions in appropriate channels and ensure wide and appropriate distribution.
• Maintain an organized recruitment resource database and share updates of the recruitment status
• Conduct all mandatory recruitment checks and ensure that they are on file for example reference background checks, sam.bridger checks etc.
• Ensure that the Uganda Country programme complies with all Standard Operating Procedures of HR best practices and in accordance with Uganda’s employment act, liaising with the Alight Uganda Labor Attorney and other government bodies as needed.
• Work closely with all teams across the program to maintain compliance with organisation’s policies and procedures.
• Timely collate and share monthly payroll updates with finance team for payroll processing
• Support in resolving payroll-related queries while maintaining confidentiality.
• Support in coordinating timely performance appraisals and maintain an updated PME database for all staff in coordination with HR team.
• Liaise with supervisors to ensure that performance evaluations for all staff are conducted on time and review all evaluations to ensure quality and consistency.
• Collate training needs from the PME and ensure that they are captured in the Annual learning and development plan.
• Coordinate the national staff health insurance scheme ensuring timely and accurate reports from the service provider.
• Ensure all staff and eligible dependents are registered on to the medical insurance scheme, monitor staff medical coverage and ensure that the scheme is running smoothly.
• Liaise with the health service provider to resolve any issues with the services.
• Follow up on all medical insurance matters for staff including adding and deleting staff to/from the employer’s liability and the medical and hospitalization insurance policy schemes as well as follow up on payments and claims.
• Process and track all termination paperwork including preparation of termination notice letters in relation to closing grants and restructuring.
• Track staff clearance and terminal benefit payments through to completion.
• Work with supervisors to offer exit interviews and capture the data to support a reflective, learning-oriented program.
• Remove departing staff from the health, GPA, and life insurance schemes, and collect their IDs and insurance cards.
• Monitor and advise on disciplinary matters in accordance with established policies and procedures and Uganda Labor Law
• Reinforce staff complaint mechanism system that instills staff confidence through ensuring fair, transparent, confidential, and independent investigation processes.
• Mediate conflict, grievances, and other complaints in accordance with HR policies and procedures and withing Uganda Labor Law.
• Proactively identify opportunities to enhance the employee experience and help develop and implement innovative solutions and policies
• Perform any other duties as assigned.

• Proven skills in the full range of general HR needs including data management, administration, recruitment, pay and employee relations
• Good understanding of Uganda Employment laws, statutory and tax requirements.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Excellent planning, organizational, and time management skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong leadership and coaching skills.
• High level of integrity, accountability, and confidentiality.
• Ability to initiate and drive efforts forward with little, to no daily oversight and a high degree of comfort with ambiguity and working in a fluid country context.

• A minimum of a bachelor’s degree in Human Resources Management or related field. A Post Graduate Diploma in HRM is an added advantage.