Human Resource & Operations Officer job at Lafab Solutions

Job Summary

Lafab Solutions Ltd is seeking a proactive, organized, and people-focused HR Operations Officer to support and coordinate the company's workforce management, recruitment, and human resource operations.

The successful candidate will play a key role in managing casual workers, coordinating deployments, driving recruitment initiatives, building a strong workforce culture, supporting employee development, and ensuring smooth day-to-day HR and operational activities.

This position is ideal for an ambitious HR professional who wants to grow into a future HR Manager or Operations Manager role while contributing directly to the growth and success of the organization.

Key Responsibilities

Talent Acquisition

• Recruit high-performing employees for Lafab Solutions Ltd.
• Build and maintain a continuous talent pipeline for current and future staffing needs.
• Source, screen, shortlist, and coordinate interviews for candidates.
• Support recruitment campaigns and field mobilization activities.
• Reduce recruitment costs and improve hiring efficiency.
• Monitor and improve time-to-fill for open positions.
• Identify and develop future leaders within the organization.
• Build relationships with universities, training institutions, and professional networks to attract talent.

Human Resource Management

• Coordinate staff onboarding and induction processes.
• Manage employee records and HR documentation.
• Support performance management processes and performance reviews.
• Drive employee engagement initiatives and staff welfare programs.
• Coordinate employee training and development activities.
• Support disciplinary processes and ensure compliance with company policies.
• Assist in workforce planning and succession planning initiatives.
• Monitor employee attendance, leave management, and staff productivity.
• Prepare HR reports and workforce analytics for management.

Workforce Coordination

• Coordinate deployment of casual workers to client sites.
• Track worker attendance, punctuality, and replacements where required.
• Maintain updated worker databases, records, and deployment schedules.
• Assist in onboarding and registration of new workers.
• Ensure workers report to assigned duty stations on time.
• Coordinate communication between workers, supervisors, and clients.
• Monitor workforce productivity and service delivery standards.

Culture Building

• Build and promote an ownership culture throughout the organization.
• Drive accountability and performance-focused behaviors.
• Develop initiatives that improve employee retention.
• Promote company values and professional conduct.
• Identify and mentor future supervisors and managers.
• Support creation of a positive, productive, and high-performance workplace culture.

Client & Field Operations Support

• Conduct field visits to monitor workers and support client operations.
• Respond to operational issues and worker concerns professionally.
• Support supervisors in managing discipline and productivity.
• Build positive relationships with clients and workers.
• Ensure high standards of service delivery at client sites.
• Gather client feedback and recommend improvement actions.

Operations & Process Improvement

• Support implementation of systems that improve workforce coordination and efficiency.
• Use technology and AI tools to improve reporting, communication, and HR administration.
• Assist management in workforce planning and operational decision-making.
• Recommend improvements to recruitment, onboarding, and workforce management processes.
• Support automation and digitization initiatives within HR operations.

Qualifications & Requirements

• Bachelor's Degree in Human Resource Management, Industrial Psychology, Business Administration, Social Sciences, or a related field.
• Fresh graduates with exceptional leadership potential are encouraged to apply.
• Experience in HR, recruitment, administration, workforce management, or operations is an added advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and coordination abilities.
• Strong problem-solving and decision-making skills.
• Ability to work in both office and field environments.
• Good computer skills, including Microsoft Office and digital workplace tools.
• High level of professionalism, integrity, and accountability.

Key Performance Indicators (KPIs)

Talent Acquisition

• Time-to-fill open positions.
• Cost-per-hire.
• Quality of hires.
• Talent pipeline growth.
• Employee retention during probation period.

Human Resource Management

• Staff retention rate.
• Employee engagement levels.
• Completion of performance reviews.
• Training implementation and participation rates.
• Compliance with HR procedures.

Workforce Operations

• Timely deployment of workers to client sites.
• Attendance and workforce coordination efficiency.
• Accuracy and completeness of worker records.
• Worker productivity and service quality.
• Speed of recruitment and replacement processes.

Client Management

• Client satisfaction levels.
• Number of client complaints resolved.
• Service delivery compliance rates.

Culture Development

• Employee retention improvement.
• Internal promotions and leadership development.
• Accountability and performance culture indicators.

What Lafab Solutions Offers

• Opportunity to build and shape the HR function of a growing company.
• Exposure to recruitment, workforce management, and organizational development.
• Leadership development opportunities.
• Practical experience in managing both permanent and casual workforce operations.
• Career progression into HR Management, Operations Management, or Business Leadership roles.
• Dynamic, innovative, and professional work environment.

Career Growth Path

Human Resource & Operations Officer → Senior HR Operations Officer → HR Manager → Head of People & Culture / Operations Manager

• Recruit high-performing employees for Lafab Solutions Ltd.
• Build and maintain a continuous talent pipeline for current and future staffing needs.
• Source, screen, shortlist, and coordinate interviews for candidates.
• Support recruitment campaigns and field mobilization activities.
• Reduce recruitment costs and improve hiring efficiency.
• Monitor and improve time-to-fill for open positions.
• Identify and develop future leaders within the organization.
• Build relationships with universities, training institutions, and professional networks to attract talent.
• Coordinate staff onboarding and induction processes.
• Manage employee records and HR documentation.
• Support performance management processes and performance reviews.
• Drive employee engagement initiatives and staff welfare programs.
• Coordinate employee training and development activities.
• Support disciplinary processes and ensure compliance with company policies.
• Assist in workforce planning and succession planning initiatives.
• Monitor employee attendance, leave management, and staff productivity.
• Prepare HR reports and workforce analytics for management.
• Coordinate deployment of casual workers to client sites.
• Track worker attendance, punctuality, and replacements where required.
• Maintain updated worker databases, records, and deployment schedules.
• Assist in onboarding and registration of new workers.
• Ensure workers report to assigned duty stations on time.
• Coordinate communication between workers, supervisors, and clients.
• Monitor workforce productivity and service delivery standards.
• Build and promote an ownership culture throughout the organization.
• Drive accountability and performance-focused behaviors.
• Develop initiatives that improve employee retention.
• Promote company values and professional conduct.
• Identify and mentor future supervisors and managers.
• Support creation of a positive, productive, and high-performance workplace culture.
• Conduct field visits to monitor workers and support client operations.
• Respond to operational issues and worker concerns professionally.
• Support supervisors in managing discipline and productivity.
• Build positive relationships with clients and workers.
• Ensure high standards of service delivery at client sites.
• Gather client feedback and recommend improvement actions.
• Support implementation of systems that improve workforce coordination and efficiency.
• Use technology and AI tools to improve reporting, communication, and HR administration.
• Assist management in workforce planning and operational decision-making.
• Recommend improvements to recruitment, onboarding, and workforce management processes.
• Support automation and digitization initiatives within HR operations.

• Strong communication and interpersonal skills.
• Excellent organizational and coordination abilities.
• Strong problem-solving and decision-making skills.
• Ability to work in both office and field environments.
• Good computer skills, including Microsoft Office and digital workplace tools.
• High level of professionalism, integrity, and accountability.

• Bachelor's Degree in Human Resource Management, Industrial Psychology, Business Administration, Social Sciences, or a related field.
• Fresh graduates with exceptional leadership potential are encouraged to apply.
• Experience in HR, recruitment, administration, workforce management, or operations is an added advantage.