HR and Administration Manager job at Tindwa Medical and Health Services (TMHS)

Role Summary

TMHS Uganda seeks a strategic and operationally strong HR and Administration Manager to lead all people and office management functions. You will ensure that our teams are recruited, developed, and retained effectively, while maintaining a compliant, efficient, and positive workplace. This role balances HR strategy with hands-on administration (facilities, fleet, procurement support, and cross-departmental coordination). You will manage a small HR/admin team and report directly to the GM.

Key Responsibilities

• Lead end-to-end hiring for all departments. Ensure job descriptions, interview panels, and offer negotiations are completed within agreed timelines.
• Implement a performance appraisal system with clear KPIs for each role. Train line managers on feedback and goal-setting.
• Act as primary contact for grievances, disciplinary actions, and conflict resolution. Foster a culture of openness and psychological safety.
• Draft, update, and enforce HR policies (leave, code of conduct, remote site work, overtime) in line with Ugandan labor laws.
• Track and report on turnover, time-to-hire, training completion rates, and employee satisfaction
• Administer payroll inputs, statutory deductions, medical cover, and other benefits. Benchmark salaries periodically.
• Identify training needs across clinical and safety divisions
• Organize internal and external training programs; maintain training records and certifications.
• Support career progression pathways for field staff.
• Ensure office premises, utilities, and equipment are well-maintained; manage lease agreements and service contracts.
• Oversee vehicle logbooks, maintenance schedules, and asset registers (laptops, PPE inventory tools, medical equipment).
• Coordinate with department heads for purchases; ensure compliance with purchasing policies.
• Maintain secure employee files, HR databases, and statutory registrations
• Ensure full compliance with Ugandan labor laws, tax regulations, and industry-specific requirements
• Coordinate communication between clinical, safety commercial, and finance departments to support smooth service delivery.
• Prepare HR & admin sections for client audits and ISO certifications.

Qualifications & Experience

Minimum:

• Bachelor’s degree in Human Resources Management, Business Administration, or related field.
• Minimum 5 years of HR management experience (at least 2 years in a supervisory role).
• Strong working knowledge of Ugandan labor laws (Employment Act, Occupational Safety and Health Act, NSSF Act).
• Excellent written and verbal communication; ability to handle confidential information with discretion.

Added Advantage:

• Professional HR certification (CIPM, SHRM, or CHRA).
• Experience in a service industry (healthcare, safety, logistics, or extractive sector support).
• Basic knowledge of procurement or facilities management.
• Proven experience in policy implementation, recruitment, and employee relations.

• Lead end-to-end hiring for all departments. Ensure job descriptions, interview panels, and offer negotiations are completed within agreed timelines.
• Implement a performance appraisal system with clear KPIs for each role. Train line managers on feedback and goal-setting.
• Act as primary contact for grievances, disciplinary actions, and conflict resolution. Foster a culture of openness and psychological safety.
• Draft, update, and enforce HR policies (leave, code of conduct, remote site work, overtime) in line with Ugandan labor laws.
• Track and report on turnover, time-to-hire, training completion rates, and employee satisfaction
• Administer payroll inputs, statutory deductions, medical cover, and other benefits. Benchmark salaries periodically.
• Identify training needs across clinical and safety divisions
• Organize internal and external training programs; maintain training records and certifications.
• Support career progression pathways for field staff.
• Ensure office premises, utilities, and equipment are well-maintained; manage lease agreements and service contracts.
• Oversee vehicle logbooks, maintenance schedules, and asset registers (laptops, PPE inventory tools, medical equipment).
• Coordinate with department heads for purchases; ensure compliance with purchasing policies.
• Maintain secure employee files, HR databases, and statutory registrations
• Ensure full compliance with Ugandan labor laws, tax regulations, and industry-specific requirements
• Coordinate communication between clinical, safety commercial, and finance departments to support smooth service delivery.
• Prepare HR & admin sections for client audits and ISO certifications.

• Excellent written and verbal communication
• Ability to handle confidential information with discretion
• Strong working knowledge of Ugandan labor laws
• Policy implementation
• Recruitment
• Employee relations
• Procurement (basic knowledge)
• Facilities management (basic knowledge)

• Bachelor’s degree in Human Resources Management, Business Administration, or related field.
• Minimum 5 years of HR management experience (at least 2 years in a supervisory role).
• Strong working knowledge of Ugandan labor laws (Employment Act, Occupational Safety and Health Act, NSSF Act).
• Professional HR certification (CIPM, SHRM, or CHRA) - Added Advantage
• Experience in a service industry (healthcare, safety, logistics, or extractive sector support) - Added Advantage