Hotel General Manager job at Treesheds Consults Uganda Limited

Position Summary

The Hotel General Manager will be responsible for the overall management and administration of the hotel, ensuring smooth daily operations, high-quality guest services, financial performance, staff supervision, and compliance with company standards and policies.

Key Duties and Responsibilities

• Oversee daily hotel operations to ensure efficiency and guest satisfaction.
• Develop and implement operational policies, procedures, and service standards.
• Supervise and coordinate all departmental heads and hotel staff.
• Manage hotel budgets, financial reports, and cost control measures.
• Ensure high standards of hospitality, cleanliness, and customer care.
• Handle guest feedback, complaints, and service recovery.
• Develop marketing and sales strategies to increase occupancy and revenue.
• Ensure compliance with health, safety, and legal requirements.
• Recruit, train, and appraise hotel staff.
• Maintain good relationships with suppliers, clients, and stakeholders.

Requirements and Qualifications

• Proven experience in hotel management or hospitality leadership.
• Minimum of a Bachelor's Degree in Hotel Management, Hospitality, Business Administration, or related field.
• Strong leadership, communication, and customer service skills.
• Knowledge of hotel operations, budgeting, and staff management.
• Ability to work under pressure and meet performance targets.
• Computer literacy in hotel management systems is an added advantage.

Note

Applications will be considered on a first-come, first-served basis.

• Oversee daily hotel operations to ensure efficiency and guest satisfaction.
• Develop and implement operational policies, procedures, and service standards.
• Supervise and coordinate all departmental heads and hotel staff.
• Manage hotel budgets, financial reports, and cost control measures.
• Ensure high standards of hospitality, cleanliness, and customer care.
• Handle guest feedback, complaints, and service recovery.
• Develop marketing and sales strategies to increase occupancy and revenue.
• Ensure compliance with health, safety, and legal requirements.
• Recruit, train, and appraise hotel staff.
• Maintain good relationships with suppliers, clients, and stakeholders.

• Strong leadership, communication, and customer service skills.
• Knowledge of hotel operations, budgeting, and staff management.
• Ability to work under pressure and meet performance targets.
• Computer literacy in hotel management systems is an added advantage.

• Proven experience in hotel management or hospitality leadership.
• Minimum of a Bachelor's Degree in Hotel Management, Hospitality, Business Administration, or related field.