Homecare Coordinator job at C-Care

About Company

C-Care is a leading provider of medical care in Mauritius, Uganda, and Madagascar. From our world-class facilities to our cutting-edge treatments, we strive for excellence and compassion in everything we do at C-Care, from the care we provide to the way we treat our patients and their families. We employ only the most qualified medical staff, use the latest technology and equipment, and follow strict standards of safety and cleanliness. Our goal is to provide our patients with the best possible experience, from the moment they walk through our doors until the moment they leave our care. At C-Care, we believe that healthcare is about more than just treatment and cure. It is about caring for the whole person – mind, body and spirit. That is why our approach to healthcare is based on the philosophy of compassion, which means treating our patients and their families with kindness, understanding and respect.

Reports To: Head of Clinical Services / Homecare Manager (or as designated)

Job Summary

The Homecare Coordinator plays a pivotal role in bridging clinical hospital care with comfortable home-based recovery. You will be responsible for identifying, coordinating, and scaling the hospital's home care services.

By ensuring a seamless transition of patients from the ward to their homes, you will collaborate closely with a multidisciplinary team—including consultants, physicians, geriatricians, intensivists, nurses, case managers, and therapists—to identify eligible patients, streamline referrals, and ensure continuity of high-quality clinical care.

Key Responsibilities

1. Care Coordination & Patient Transition

• Coordinate the safe, efficient, and seamless discharge and transition of patients from hospital wards to the homecare program.
• Conduct bedside assessments and consult with the primary clinical teams to evaluate patients' eligibility and clinical needs for home-based care.
• Develop customized homecare plans in collaboration with physicians, therapists, and family members.

2. Multidisciplinary Collaboration

• Act as the primary liaison between the hospital's clinical staff (consultants, geriatricians, intensivists, nurses, therapists) and the homecare field team.
• Participate in multidisciplinary ward rounds and case conferences to advocate for and identify patients who would benefit from continued home care.
• Communicate patient progress and feedback from the home environment back to referring physicians.

3. Business Growth & Service Promotion

• Actively promote and market the hospital’s homecare services to internal clinical staff and external partners to drive referral numbers.
• Educate patients, families, and the community on the benefits, safety, and scope of homecare services.
• Identify opportunities to expand the service catalog based on patient needs and market demands.

4. Quality Assurance & Compliance

• Ensure all homecare services adhere to the hospital's clinical standards, protocols, and standard operating procedures (SOPs).
• Monitor patient satisfaction and resolve any clinical or operational issues promptly.
• Maintain accurate, confidential, and up-to-date electronic patient records and transition documentation.

Requirements & Qualifications

• Education: Diploma or Bachelor’s degree in Nursing, Clinical Medicine, Public Health, Healthcare Administration, or a closely related clinical field.
• Licensing: Valid, active registration and practicing license with the relevant professional body (e.g., Uganda Nurses and Midwives Council or Allied Health Professionals Council).

Experience:

Minimum of 2–3 years of clinical experience in a hospital setting (wards, ICU, or outpatient departments).

Prior experience in homecare coordination, case management, discharge planning, or community health is highly desirable.

Core Competencies:

• Exceptional interpersonal, communication, and relationship-building skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Empathy, patience, and a strong commitment to patient-centered care.
• Basic computer literacy and experience working with electronic medical records (EMR) systems.

• Coordinate the safe, efficient, and seamless discharge and transition of patients from hospital wards to the homecare program.
• Conduct bedside assessments and consult with the primary clinical teams to evaluate patients' eligibility and clinical needs for home-based care.
• Develop customized homecare plans in collaboration with physicians, therapists, and family members.
• Act as the primary liaison between the hospital's clinical staff (consultants, geriatricians, intensivists, nurses, therapists) and the homecare field team.
• Participate in multidisciplinary ward rounds and case conferences to advocate for and identify patients who would benefit from continued home care.
• Communicate patient progress and feedback from the home environment back to referring physicians.
• Actively promote and market the hospital’s homecare services to internal clinical staff and external partners to drive referral numbers.
• Educate patients, families, and the community on the benefits, safety, and scope of homecare services.
• Identify opportunities to expand the service catalog based on patient needs and market demands.
• Ensure all homecare services adhere to the hospital's clinical standards, protocols, and standard operating procedures (SOPs).
• Monitor patient satisfaction and resolve any clinical or operational issues promptly.
• Maintain accurate, confidential, and up-to-date electronic patient records and transition documentation.

• Exceptional interpersonal, communication, and relationship-building skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Empathy, patience, and a strong commitment to patient-centered care.
• Basic computer literacy and experience working with electronic medical records (EMR) systems.

• Diploma or Bachelor’s degree in Nursing, Clinical Medicine, Public Health, Healthcare Administration, or a closely related clinical field.
• Valid, active registration and practicing license with the relevant professional body (e.g., Uganda Nurses and Midwives Council or Allied Health Professionals Council).