Job Title:    ICT Administration / Training Support  Â
Organisation:Â Committed To Good (CTG)
Duty Station:Â Â Kampala, Uganda
About US:
CTG Overview CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Job Summary: Â Â CTG is looking for a qualified ICT Administration / Training Support for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.
Key Duties and Responsibilities:  Under the overall supervision of the FTS Manager & the direct supervision of the immediate supervisor, the selected candidate’s tasks may consist of, but are not limited to the following:
- Provide confidential reports of user call activities to UN investigative offices as requested.
- Perform business & data analysis.
- Aid in formulating reports through MS Office applications.
- Support & assist with e-billing related issues.
- Act as a centralized customer interface for e-billing system technical issues.
- Provide technical service to mission’s telephone billing focal persons.
- Identify technical issues & system bugs, escalating them to the next level.
- Analyze & create change requests to fulfill mission requirements.
- Verify & upload billing data in the e-billing application.
- Provide accurate reports leading to the recovery of costs from non official use of communication services.
- Handle telephone billing related user queries.
- Review official calls for anomalies & reimbursement requests.
- Maintain databases of users of various communication asset types.
- Advise on the use of tables, illustrations, text boxes, footnotes & annexes for consistency in data presentation.
- Lead the core proposal development team in proactive planning.
- Develop communication materials like media commentaries, blogs, presentations, newsletters, website content, social media posts & learning tools.
- Craft headlines, titles & subtitles & produce creative visual assets like infographics & animations.
- Update training databases for accuracy in reporting & strategic planning.
- Assist the team in preparing courses, visits, logistics & training materials.
- Provide support & assistance to colleagues as needed.
Qualifications, Skills and Experience:
- High school diploma or equivalent is required with a minimum of 5 years of progressively responsible professional experience in administration, ICT operational support services & training support, as well as experience related to assets, telephone billing & communications.
- At least five years of international experience in any country.
- Proven communication skills, including preparing a range of reports & communications & conducting presentations.
- Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.
- Fluency in English, both written & oral, is required.
- Team management
- This role has no team management responsibility.
NB: This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted. Qualified female candidates are encouraged to apply for this role.
How to Apply:
All candidates should apply online at the link below.
Click Here
Â
Deadline: 31st December 2024
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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