Head of Road Freight and CDZ job at DHL

Background information about the job or company (e.g., role context, company overview)

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.- DHL Global Forwarding has an opening for a Head of Road Freight and CDZ in Kampala, Uganda. Manage, control, and develop the Road Freight and CDZ business activities in alignment with the group business strategy and local business environment, delivering maximum profit and optimizing business assets and human resources. Achieve targets for RFR and CDZ as per budgets in the country.

Responsibilities or duties

Role is key interface between Road Freight & CDZ Departments.

Overall Goals / Typical Measures.

• Grow Market Share: Drive growth in both RFR and CDZ segments.
• P&L Responsibility: Full P&L responsibility for RFR, ensuring delivery to agreed budget.
• Compliance: Ensure compliance with industry and internal DGF policies and standards for both RFR and CDZ.
• Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts.
• Resource Management: Ensure optimal resourcing of RFR and CDZ to meet service standards.
• Customer Relationship Management: Visit customers to maintain relationships, research needs, and monitor satisfaction.
• Supplier Management: Maintain relationships with suppliers and manage their performance.
• Profitability Monitoring: Monitor profitability of RFR, customers, and shipments.
• Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders.
• Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls.
• Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies.
• Reporting: Produce weekly, monthly, and ad-hoc reports as required by management.
• Service Level Improvement: Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs.
• Revenue Growth: Collaborate with sales to grow RFR and CDZ revenue and market share.
• Tariff Management: Own and maintain 'Country ACC tariffs', RFQs/tenders.
• Ensure pricing and cost for CDZ standalone shipments are up to date and market related.
• Ensure daily invoicing is done according to latest CDZ financial guidelines and revenue is not lost to other Products.
• Manage and maintain Customs licenses and Customs deferment bonds.
• Manage & control department costs, file count, productivity and revenue ( EBIT).
• Maintain communication with OFR and AFR for Network shipments, as well as Standalone.
• Establish and maintain relationships with existing customers.
• Support sales and Customer service with technical data.
• Support sales and Customer service with Customer visits.
• Ensure quality of work at all times. Audit entries before submission.
• Maintain a risk register for refunds, bonded cargo and any other CDZ activities that need monitoring on a regular basis to ensure we minimize or eliminate all risk of loss of revenue through mishandling or other. Report any financial risk to Country Manager and CDZ SSA Manager.
• Deploy and maintain department KPI’s which amongst others should include, number of entries per month, number of lines, number of vouchers of correction, refunds, acquittals, etc.
• Manage performance through IKO’s and daily management activities. Give feedback to each team member to ensure constant alignment with Country, Regional and Global goals.
• Keep the team regularly informed of results, productivity and quality of work, as well as all Customer feedback.
• Evaluate training needs and implement in accordance with budget guidelines and Country Manager approval.
• Ensure proper implementation of new business to avoid misunderstandings of the sales promise and Customer requirements. Don’t leave any grey areas open to interpretation.
• Understand Customer base who are up trading and who are down trading and why. Ensure regular Customer visits with Customer service representative or other.
• Assist with collection when necessary to avoid Customers exploiting agreed payment terms.
• In conjunction with finance be aware of Customers exceeding their credit limits before submission to Customs or further disbursements of duty and taxes. Follow Country and/or Regional guidelines.
• Be mindful of our service delivery, our Customers, internal and external as well as our staff and ensure CDZ acts in an exemplary manner at all times.
• People Management
• High-Performance Culture: Develop a high-performance service culture within the functional department.
• Organizational Structure: Plan, organize, and direct an efficient functional department.
• Develop a team spirit and multitasking capabilities within the team.
• KPI Development: Develop KPIs with team members and monitor individual performance.
• Training and Development: Identify training needs and opportunities for skill development.
• Conduct performance appraisal, including coaching.
• Employee Engagement: Foster employee satisfaction and commitment to achieve objectives.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Ensuring effective oversight of outsourced agents' quality and service delivery

Qualifications or requirements

Now, here is what we need from you!

• Industry Knowledge: In-depth knowledge of freight forwarding, specifically RFR and CDZ products.
• Leadership Skills: Strong leadership and management capabilities.
• Team Collaboration: Ability to work in a team environment and transfer knowledge effectively.
• Time Management: Strong punctuality and time management skills.
• Problem-Solving: Strong problem-solving mentality and sound judgment in risk management.
• Computer Literacy: Proficient in all MS Programs.
• MA in Business Management or a related field; additional qualifications in logistics are a plus.

Experience needed

• Minimum of 8 years in the logistics industry, with at least 5 years in a managerial position.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

• Drive growth in both RFR and CDZ segments.
• Full P&L responsibility for RFR, ensuring delivery to agreed budget.
• Ensure compliance with industry and internal DGF policies and standards for both RFR and CDZ.
• Participate in the development and implementation of customer solutions for new accounts.
• Ensure optimal resourcing of RFR and CDZ to meet service standards.
• Visit customers to maintain relationships, research needs, and monitor satisfaction.
• Maintain relationships with suppliers and manage their performance.
• Monitor profitability of RFR, customers, and shipments.
• Oversee and assist with estimates and RFQs/tenders.
• Ensure timely processing of invoices in line with DGF financial controls.
• Implement First Choice, Station Improvements, and adherence to quality policies.
• Produce weekly, monthly, and ad-hoc reports as required by management.
• Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs.
• Collaborate with sales to grow RFR and CDZ revenue and market share.
• Own and maintain 'Country ACC tariffs', RFQs/tenders.
• Ensure pricing and cost for CDZ standalone shipments are up to date and market related.
• Ensure daily invoicing is done according to latest CDZ financial guidelines and revenue is not lost to other Products.
• Manage and maintain Customs licenses and Customs deferment bonds.
• Manage & control department costs, file count, productivity and revenue ( EBIT).
• Maintain communication with OFR and AFR for Network shipments, as well as Standalone.
• Establish and maintain relationships with existing customers.
• Support sales and Customer service with technical data.
• Support sales and Customer service with Customer visits.
• Ensure quality of work at all times. Audit entries before submission.
• Maintain a risk register for refunds, bonded cargo and any other CDZ activities that need monitoring on a regular basis to ensure we minimize or eliminate all risk of loss of revenue through mishandling or other. Report any financial risk to Country Manager and CDZ SSA Manager.
• Deploy and maintain department KPI’s which amongst others should include, number of entries per month, number of lines, number of vouchers of correction, refunds, acquittals, etc.
• Manage performance through IKO’s and daily management activities. Give feedback to each team member to ensure constant alignment with Country, Regional and Global goals.
• Keep the team regularly informed of results, productivity and quality of work, as well as all Customer feedback.
• Evaluate training needs and implement in accordance with budget guidelines and Country Manager approval.
• Ensure proper implementation of new business to avoid misunderstandings of the sales promise and Customer requirements. Don’t leave any grey areas open to interpretation.
• Understand Customer base who are up trading and who are down trading and why. Ensure regular Customer visits with Customer service representative or other.
• Assist with collection when necessary to avoid Customers exploiting agreed payment terms.
• In conjunction with finance be aware of Customers exceeding their credit limits before submission to Customs or further disbursements of duty and taxes. Follow Country and/or Regional guidelines.
• Be mindful of our service delivery, our Customers, internal and external as well as our staff and ensure CDZ acts in an exemplary manner at all times.
• Develop a high-performance service culture within the functional department.
• Plan, organize, and direct an efficient functional department.
• Develop a team spirit and multitasking capabilities within the team.
• Develop KPIs with team members and monitor individual performance.
• Identify training needs and opportunities for skill development.
• Conduct performance appraisal, including coaching.
• Foster employee satisfaction and commitment to achieve objectives.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Ensuring effective oversight of outsourced agents' quality and service delivery

• In-depth knowledge of freight forwarding, specifically RFR and CDZ products.
• Strong leadership and management capabilities.
• Ability to work in a team environment and transfer knowledge effectively.
• Strong punctuality and time management skills.
• Strong problem-solving mentality and sound judgment in risk management.
• Proficient in all MS Programs.

• MA in Business Management or a related field; additional qualifications in logistics are a plus.