Head of Operations job at Nft Consult Ltd
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-27
Location: Kampala
Vacancy title: Head of Operations [ Type: FULL TIME , Industry: Consulting , Category: Management ] Jobs at: Nft Consult Ltd Deadline of this Job: Wednesday, July 10 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Wednesday, June 26 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Nft Consult Ltd Nft Consult Ltd jobs in Uganda
JOB DETAILS: Position Summary: The Head of Operations / Chief Operating Officer (COO) will play a pivotal role in driving the operational excellence of our client. This position demands a strategic leader who can oversee and streamline all aspects of operations, including sales, human resources, contact center, and other critical functions. The ideal candidate will be a dynamic and results-oriented individual with a proven track record in operations management and leadership. Duties andResponsibilities: • Operational Leadership: Lead and oversee the entire operations team, including sales, HR, contact center, and other operational functions. Ensure seamless coordination and alignment across all departments to achieve business goals. • Sales Operations: Develop and implement robust sales strategies to drive growth and market penetration. Monitor sales performance, analyze metrics, and provide actionable insights to optimize sales processes. • HR Management: Oversee the HR department to ensure effective recruitment, training, development, and retention of top talent. Foster a positive and inclusive work environment that aligns with the company’s culture and values. • Contact Center Management: Ensure the contact center delivers exceptional customer service. Implement best practices and technologies to enhance customer experience and operational efficiency. • Strategic Planning: Collaborate with the executive team to develop and execute long-term strategic plans. Identify opportunities for operational improvement and growth, and implement initiatives to capitalize on these opportunities. • Financial Oversight: Manage budgets, forecasts, and financial performance of operational departments. Ensure cost-effective operations while maintaining high standards of quality and service. • Compliance and Risk Management: Ensure all operations comply with legal and regulatory requirements. Identify and mitigate risks associated with operational activities. • Performance Monitoring: Establish and monitor key performance indicators (KPIs) for all operational areas. Use data-driven insights to make informed decisions and drive continuous improvement. • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including vendors, partners, and customers. Education, Skills and Qualifications: • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or other advanced degree preferred. • Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role. • Proven track record of leading and managing large, diverse teams across multiple functions. • Strong understanding of sales operations, HR practices, and contact centre management. • Exceptional strategic thinking, problem-solving, and decision-making abilities. • Excellent communication, interpersonal, and leadership skills. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities. • Experience in the telecommunications industry is highly desirable. Work Hours: 8
Experience in Months: 120
Level of Education: Bachelor Degree Job application procedure
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