Head of Information Technology job at FINCA

FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA’s commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities.

FINCA Impact Finance’s global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity.

Summary:

The Head of Information Technology is responsible for providing strategic leadership, governance, and oversight of FINCA Uganda’s technology environment. The role ensures that IT services, infrastructure, cybersecurity, applications, data, and digital initiatives effectively support business objectives, regulatory requirements, operational resilience, and organizational growth.

Responsibilities:

Strategic Leadership & Governance

• Develop, implement, and continuously enhance the organization’s IT strategy in alignment with business objectives and FINCA global technology standards,
• Provide leadership and direction for all technology functions, ensuring effective governance, accountability, and performance management,
• Establish and maintain IT policies, frameworks, standards, and procedures in line with regulatory and organizational requirements.

IT Service Delivery & Operations

• Ensure the delivery of high-quality IT services in accordance with agreed service levels and the IT Service Catalog,
• Oversee the availability, performance, and reliability of business-critical applications, including core banking and supporting systems.

Infrastructure & Technology Management

• Oversee the design, implementation, maintenance, and optimization of the organization’s technology infrastructure, including networks, servers, storage, cloud services, and communication systems.

Information Security & Risk Management

• In coordination with Information Security Manager, Identify, assess, and mitigate technology and cybersecurity risks,
• Ensure technology platforms, infrastructure, applications, and services support the organization’s information security, cyber resilience, and regulatory compliance requirements.

Business Continuity & Disaster Recovery

• Lead the development, testing, and continuous improvement of IT Disaster Recovery (DR) and Business Continuity (BCP) capabilities.

Project & Change Management

• Provide oversight of technology projects and ensure successful delivery within scope, budget, quality, and timeline expectations.

Vendor & Contract Management

• Manage relationships with technology vendors, service providers, and strategic partners.

Financial Management

• Develop, manage, and monitor the IT budget and technology investment portfolio.

Leadership & People Management

• Lead, develop, and mentor the IT team to build a high-performing, customer-focused, and innovative technology function.

Audit, Compliance & Reporting

• Ensure successful completion of IT-related internal, external, regulatory audits.

Job Requirements

Work Experience:

• At least 10 years of experience in Information Technology leadership, with minimum of 5 years in supervisor, manager or senior management roles,
• Experience managing enterprise infrastructure, cybersecurity, business applications, vendors, and IT projects,
• Experience within a regulated financial institution, fintech, telecommunications, or similar highly regulated environment is highly desirable,
• Demonstrated experience in IT governance, risk management, business continuity, disaster recovery, and audit management.

Education & Qualifications:

• Bachelor of Science degree in computer science or Information technology or software Engineering or information systems or any other Relevant field,
• Relevant Professional Certifications such CGEIT, ITIL, PMP, PRINCE2, CISA,
• Masters Degree in IT, Computer Science, Business Administration or related disciplines is an added advantage.

Key Skills

• IT Strategy & Governance,
• IT Service Management Discipline,
• Project Management,
• Cyber Security Management.

• Develop, implement, and continuously enhance the organization’s IT strategy in alignment with business objectives and FINCA global technology standards
• Provide leadership and direction for all technology functions, ensuring effective governance, accountability, and performance management
• Establish and maintain IT policies, frameworks, standards, and procedures in line with regulatory and organizational requirements
• Ensure the delivery of high-quality IT services in accordance with agreed service levels and the IT Service Catalog
• Oversee the availability, performance, and reliability of business-critical applications, including core banking and supporting systems
• Oversee the design, implementation, maintenance, and optimization of the organization’s technology infrastructure, including networks, servers, storage, cloud services, and communication systems
• In coordination with Information Security Manager, identify, assess, and mitigate technology and cybersecurity risks
• Ensure technology platforms, infrastructure, applications, and services support the organization’s information security, cyber resilience, and regulatory compliance requirements
• Lead the development, testing, and continuous improvement of IT Disaster Recovery (DR) and Business Continuity (BCP) capabilities
• Provide oversight of technology projects and ensure successful delivery within scope, budget, quality, and timeline expectations
• Manage relationships with technology vendors, service providers, and strategic partners
• Develop, manage, and monitor the IT budget and technology investment portfolio
• Lead, develop, and mentor the IT team to build a high-performing, customer-focused, and innovative technology function
• Ensure successful completion of IT-related internal, external, regulatory audits

• IT Strategy & Governance
• IT Service Management Discipline
• Project Management
• Cyber Security Management
• IT governance
• Risk management
• Business continuity
• Disaster recovery
• Audit management
• Enterprise infrastructure management
• Cybersecurity management
• Business applications
• Vendor management

• At least 10 years of experience in Information Technology leadership, with minimum of 5 years in supervisor, manager or senior management roles
• Experience managing enterprise infrastructure, cybersecurity, business applications, vendors, and IT projects
• Experience within a regulated financial institution, fintech, telecommunications, or similar highly regulated environment is highly desirable
• Demonstrated experience in IT governance, risk management, business continuity, disaster recovery, and audit management
• Bachelor of Science degree in computer science or Information technology or software Engineering or information systems or any other Relevant field
• Relevant Professional Certifications such CGEIT, ITIL, PMP, PRINCE2, CISA
• Masters Degree in IT, Computer Science, Business Administration or related disciplines is an added advantage