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Posted date: 2024-May-02
Location: kampala
Vacancy title:Head Commercial Banking
Jobs at:
Deadline of this Job:Sunday, May 05 2024
SummaryDate Posted: Wednesday, May 01 2024, Base Salary: Not Disclosed
JOB DETAILS: KEY RESPONSIBILITIES BUSINESS & FINANCIAL PERFORMANCE • Ensure the business segment meets all financial targets. • Assign business and revenue targets to the segments, monitor their performance to ensure they deliver on agreed targets. • Monitor and ensure operating and staff cost are kept within Budget. • Ensure that funds are optimally mobilized from customers. • Ensure that credit application are reviewed and loan accounts are monitored on a regular basis to maintain a high portfolio quality • Monitor and evaluate performance of Segment Heads • Improve overall business efficiency. Strategic Management • Implement strategic actions as defined by Management. • Develop and implement marketing strategies for the Unit. • Set/define goals and targets and ensure they are achieved. • Regularly review customer segment marketing strategies/customer plans and make appropriate recommendations. • Ensure that Management reports for the Group are prepared on time. • Oversee design and development of marketing strategies, products and pricing strategies for the business segments. • Ensure strong product penetration growth to achieve, at least comparable markets’ number of products / customers. • Improve overall business process management and leadership. • Ensure embedding of a strong strategy execution culture and practice. • Develop and ensure that relationship management strategies are maintained in the regions. • Ensure that existing customer relationships are maintained and identify/establish new ones in conjunction with Segment Heads • Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept. • Pay visits/make calls to existing customers with a view to maintaining/establishing good relationship with them. Customer Service Management • Establish and sustain a customer-centric business culture, leveraging on people and technology by: • Identifying customers’ needs and proactively seek to provide products/services to meet such needs. • Ensuring that efficient customer service delivery is provided. • Providing general business advisory services to customers Process, Control and Operational Performance • Promote high ethical and integrity standards. • Establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls. • Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness. • Ensure operational risk is well managed and losses are less than 1%. • Work closely with Group Commercial Banking Portfolio Management team and in-country Collection Desks to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio. Leadership & People Management • Motivate and lead team to achieve consistent profitability through a clear process of target settings. • Conduct regular People performance and productivity reviews and build healthy talent pipeline. • Ensure an agile and efficient workforce with right skills to meet strategic objectives. Experience & Qualifications • Minimum of 2nd class lower in first degree. • MBA, MSC, MA, ML and/or Professional Qualifications is compulsory • Minimum of 15 years banking experience, of which must have been spent 5 years at a senior management level in a Financial Institution. • Strong knowledge of banking operations, products customer segmentation and the political, economic and socio-cultural components of the Tanzanian economy • Strategic understanding of the Commercial Banking business • Excellent at Delivering and owning results. • Strong interpersonal, negotiating and problem-solving skills, and customer service orientation • In-depth understanding of credit and financial drivers in the financial services industry • Leadership and people development skills Skills, Capabilities & Personal attributes • Excellent negotiation, sales and marketing skills. • Strong interpersonal and problem-solving skills. • Strong customer service orientation • Goal driven and result oriented Work Hours: 8 Experience in Months: 180 Level of Education: Bachelor Degree
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