Guest House Manager job at Kagando Rural Development Centre (KARUDEC)

Job Purpose

To oversee the daily operations of the guest house, ensuring excellent customer service, efficient management, guest satisfaction, and proper maintenance of facilities.

Key Duties and Responsibilities

• Manage daily guest house operations.
• Welcome guests and ensure a comfortable stay experience.
• Supervise housekeeping and support staff.
• Manage bookings, reservations, and guest records.
• Monitor cleanliness, maintenance, and service standards.
• Handle guest inquiries, feedback, and complaints professionally.
• Manage supplies, inventory, and operational expenses.
• Prepare operational reports.
• Ensure compliance with health, safety, and hospitality standards.
• Promote positive guest relations and customer satisfaction.

Qualifications and Experience

• Certificate or Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in hotel, guest house, or hospitality management.
• Experience supervising staff is an added advantage.

Skills and Competencies

• Excellent customer service skills.
• Leadership and management abilities.
• Good communication skills.
• Organization and problem-solving skills.
• Financial and administrative management skills.

• Manage daily guest house operations.
• Welcome guests and ensure a comfortable stay experience.
• Supervise housekeeping and support staff.
• Manage bookings, reservations, and guest records.
• Monitor cleanliness, maintenance, and service standards.
• Handle guest inquiries, feedback, and complaints professionally.
• Manage supplies, inventory, and operational expenses.
• Prepare operational reports.
• Ensure compliance with health, safety, and hospitality standards.
• Promote positive guest relations and customer satisfaction.

• Excellent customer service skills.
• Leadership and management abilities.
• Good communication skills.
• Organization and problem-solving skills.
• Financial and administrative management skills.

• Certificate or Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in hotel, guest house, or hospitality management.
• Experience supervising staff is an added advantage.