Specialist - BankTech job at MTN
Posted by: ugashare-Volunteer
Posted date: 2024-Dec-08
Location: Kampala
Vacancy title: Specialist - BankTech [ Type: FULL TIME , Industry: Telecommunications , Category: Admin & Office ] Jobs at: MTN Deadline of this Job: Friday, December 13 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Saturday, December 07 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about MTN MTN jobs in Uganda
JOB DETAILS: The Specialist BankTech is responsible for supporting the commercial and development activities of BankTech solutions such as savings, loans, investment, and insurance products through new, innovative and customer-friendly solutions. Responsibilities Main Job Functions: • Develop and implement the annual Bank tech roadmap plan and budget that ensures achievement of MTN Momo Ug’s business objectives. • Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue. • Work closely with the product development team to design, create, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention. • Monitor and adjust product strategies based on market trends, competitor analysis, and performance data. • Lead the deployment of new features or modifications on bank tech products based on user feedback, analytics, and competitive benchmarking. • Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue. • Manage bank tech products portfolio to optimize revenue and grow overall profitability of existing product offerings while innovating • Design, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention. • Analyze the bank tech landscape and undertake annual, quarterly, and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and Processes). Stakeholder Management • Work with internal & external stakeholders to monitor performance of existing products, identify and close service gaps aimed at driving product & revenue growth. • Manage relationships with existing and prospective BankTech partners to ensure alignment on goals and initiatives. • Coordinate weekly, monthly and adhoc review meetings with the BankTech partners. • Liase with Legal & compliance teams to ensure that all BankTech products abide to prevailing regulations and business rules. • Provide actionable insights to stakeholders to improve service delivery, customer experience, and financial inclusion. Product Development and Delivery • Manage the BankTech products' roadmap to ensure that items are delivered within the expected timelines. • Collaborate with the product development team to design and launch new BankTech products. • Collaborate with the market research to identify customer needs and preferences. • Work closely with the IT department to ensure seamless integration of BankTech products. • Identify gaps and implement technology solutions to enhance the customer user experience. Data analysis and Reporting • Analyse portfolio performance, identify trends, and develop strategies to improve product offerings. • Prepare regular and adhoc reports on BankTech product performance for senior management. Qualifications Education: • Bachelor’s degree in finance, Business Administration, Technology or related field • Proficient with MS Office application especially Excel and Power Point • Relevant Certifications Experience: • A minimum of 2 years total experience in products development/management or an allied field is required. • Experience in Fintech, Project management, Advanced Services or Mobile Money is preferred. • At least 2 years of experience in telecommunications, product development/agile project management, customer services, or marketing. • Strong understanding of digital lending and fintech platforms. • Knowledge of regulatory requirements related to financial products, particularly loans and savings. Knowledge & Training • Possess the authority, presence, and integrity to command respect from colleagues and from external contacts • Creative strategic thinker with a deep understanding of the Fintech industry and a passion for creating innovative new products that meet customer needs. • Technology proficiency in relevant technologies, material, and a good understanding of product design and development methodologies. • Adaptability with changing market conditions and customer needs with ability to pivot quickly if a product is not performing well and be willing to adjust the development process as needed. • Work experience across diverse cultures and geographies • Excellent communication skills, including the ability to liaise effectively with internal and external stakeholders. • Ability to use initiative and multi-task while maintaining a high level of accuracy and attention to detail. • Ability to work proactively with minimal supervision. • Strong customer service orientation with excellent communication skills Work Hours: 8
Experience in Months: 48
Level of Education: Bachelor Degree Job application procedure
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