GPS Tracking Officer job at Watu
Posted by: ugashare-Volunteer
Posted date: 2024-Jul-03
Location: Uganda
Vacancy title: GPS Tracking Officer [ Type: FULL TIME , Industry: Consulting , Category: Protective Services ] Jobs at: Watu Deadline of this Job: Monday, July 22 2024 Duty Station: Within Uganda , Uganda, East Africa Summary Date Posted: Tuesday, July 02 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Watu Watu jobs in Uganda
JOB DETAILS: JOB PURPOSE: This position entails active engagement with all potential, new and existing clients, timely provision of product/services information and resolution of any emerging challenges that clients may encounter with accuracy and efficiency. KEY RESPONSIBILITIES: • Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate. • Manage large amounts outbound calls to clients on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner • Receiving inbound calls and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges. • Maintain an up-to-date client database • Make follow-up calls to customers who have questions or concerns related to their purchase experience or product use and when problems arise on customer accounts. • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Escalating unresolved and high priority calls to the supervisor for resolution. • Identifying customer needs, researching, and analyzing market trends, pricing schedules, competitor products, and other relevant information. • Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas. • Educate customers on benefits of value-added services. • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service • Take part in training and other learning opportunities to expand knowledge of the company and position. • Provide feedback on the efficiency of the customer service process. • Performing any other duty as may be assigned from time to time. JOB REQUIREMENTS • Bachelor’s Degree in any related field • Experience in handling large amount of calls both inbound and outbound to clients • Should be well conversant in Language such as English, Luganda, Alur, Lango, Lugbar, Madi & Acholi • Should be Flexible & able to work in shifts (Day & Night) • Organizational and strong communication skills • High level of integrity and accountability • Detail-oriented, with a highly developed sense of reliability and accuracy • Ability to work independently with limited follow-up • Strong analytical and problem-solving skills • Experience and proficiency in excel and any other computer software (s)
Job Experience: No Requirements Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
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