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GMT IT job at DHL Group
Posted by: great-volunteer
Posted date: 2025-Jun-21
Location: Luzira Portbell, Uganda
GMT IT 2025-06-21T09:05:07+00:00 DHL Group https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11567/logo/dhl.png https://group.dhl.com/en.html FULL_TIME Luzira Portbell Uganda 00256 Uganda Transportation, Distribution, and Logistics Computer & IT 2025-06-26T17:00:00+00:00 Uganda 8 Job Purpose: The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. The GMT shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.
Key Accountabilities: - Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team.
- Follow-up with ISM/Apps team on solution or work-around for users request or incident raised.
- Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime.
- Manage IT Asset register for Uganda.
- Manage relationship between business and IT Suppliers.
- Assist the business in user support and any other IT related request or incident.
- Timely monthly incident management reporting to the IT lead
- Application service management - support managing, coordination and resolving application service request.
- Documentation of application support and maintenance process in accordance with set standards.
- Documentation of application user manual
- Product lifecycle and release management
- Application change management
- Application deployment planning
- Assist to manage small application projects.
- Action activities on projects as part of a project team
- Provide pertinent information to facilitate project updates.
Qualifications, Experience & Attributes: - Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering
- Fresh Graduate 2023.
- Software Product management
- High level of data analysis skills
- Networking Knowledge (LAN and WAN)
- Basic database knowledge
Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team. Follow-up with ISM/Apps team on solution or work-around for users request or incident raised. Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime. Manage IT Asset register for Uganda. Manage relationship between business and IT Suppliers. Assist the business in user support and any other IT related request or incident. Timely monthly incident management reporting to the IT lead Application service management - support managing, coordination and resolving application service request. Documentation of application support and maintenance process in accordance with set standards. Documentation of application user manual Product lifecycle and release management Application change management Application deployment planning Assist to manage small application projects. Action activities on projects as part of a project team Provide pertinent information to facilitate project updates. Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering Fresh Graduate 2023. Software Product management High level of data analysis skills Networking Knowledge (LAN and WAN) Basic database knowledge No Requirements JOB-685675c375472 Vacancy title:
GMT IT Jobs at:
DHL Group Deadline of this Job:
Thursday, June 26 2025 Duty Station:
Luzira Portbell | Uganda | Uganda Summary
Date Posted: Saturday, June 21 2025, Base Salary: Not Disclosed JOB DETAILS: Job Purpose: The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. The GMT shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT. Key Accountabilities: - Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team.
- Follow-up with ISM/Apps team on solution or work-around for users request or incident raised.
- Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime.
- Manage IT Asset register for Uganda.
- Manage relationship between business and IT Suppliers.
- Assist the business in user support and any other IT related request or incident.
- Timely monthly incident management reporting to the IT lead
- Application service management - support managing, coordination and resolving application service request.
- Documentation of application support and maintenance process in accordance with set standards.
- Documentation of application user manual
- Product lifecycle and release management
- Application change management
- Application deployment planning
- Assist to manage small application projects.
- Action activities on projects as part of a project team
- Provide pertinent information to facilitate project updates.
Qualifications, Experience & Attributes: - Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering
- Fresh Graduate 2023.
- Software Product management
- High level of data analysis skills
- Networking Knowledge (LAN and WAN)
- Basic database knowledge
Work Hours: 8 Experience: No Requirements Level of Education: bachelor degree Job application procedure Interested and qualified? Click here to apply
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