Job Title:Â Â Front Office Manager
Organisation:Â Zara Garden Hotel
Duty Station:Â Â Muyenga, Kampala, Uganda
About US:
Zara Garden Hotel & Apartments is a hotel which offers standard, studio, one to three-bedroom suites, and penthouse suites with en-suite bathrooms, flat-screen TVs, work desks, and more. Our homes also feature an outside balcony, perfect for enjoying the Kampala skyline. Our apartments are the ideal solution for those in search of a home away from home. These serviced apartments are thoughtfully laid out for modern living, with kitchen and lounge spaces ideal for everyday life, entertaining, or sealing yourself off to relax.
Key Duties and Responsibilities:
- Recruiting, training and supervising staff
- Promoting and marketing the business, including developing ways to attract new customers
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Liaising with maintenance and other specialist contractors
- Meeting guests and responding to complaints and queries
- Handling customer complaints and queries
- Control of front desk tidiness and availability of all necessary stationery and material including pens? forms and informative leaflets
- Ensuring timely and accurate customer service
- Scheduling shifts and supervising front-office personnel including receptionists? security guards and call center agents
- Training and supporting office staff
- Handling complaints and specific customers’ requests
- Monitoring stock and order office supplies and troubleshooting emergencies
- Managing mail distribution
- Organizing office budge
- Managing records of office expenses and costs
Qualifications, Skills and Experience:
- At least three years of experience of working on a Front Desk Manager or Reception Manager position
- Profound experience in customer service? office management and basic bookkeeping procedures
- Good experience with office machines (such as fax machines and printers)
- Good practical knowledge of MS Office? particularly Excel and Word? and proficiency in English (oral and written)
- Strong communication and interpersonal skills
- Good organizational? multitasking and problem-solving skills
- Efficient and professional operation of all front desk team members.
How to Apply:
All candidates should send their updated CVs via Email to: hr
zaragardenhotel.com
Deadline: 29th March 2024
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