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Front Office Assistant job at Partunify
Posted by: great-volunteer
Posted date: 2025-May-23
Location: Kampala, Uganda
Front Office Assistant 2025-05-22T19:13:30+00:00 Partunify https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7528/logo/Partunify.jpeg http://partunify.com/ FULL_TIME Kampala Kampala 00256 Uganda Nonprofit, and NGO Admin & Office 2025-05-31T17:00:00+00:00 Uganda 8 - Answer and direct incoming calls to ensure efficient and effective communication.
- Provide guests with information about hotel rates and services to help them make informed decisions.
- Make and confirm reservations for guests, ensuring proper room allocation based on their preferences.
- Register and check guests in, verifying relevant guest information and payment methods.
- Issue room keys and courteously direct guests to their assigned rooms.
- Maintain clear and accurate records of guest room bookings to facilitate efficient management.
- Compute guest billings accurately, post charges to guest rooms and house accounts with precision.
- Receive and relay messages for guests, ensuring timely and accurate delivery
- Listen attentively to guest queries and requests, both in person and over the phone, providing helpful and accurate information about local attractions and services
- Liaise with necessary staff, including housekeeping and maintenance, to promptly address any guest concerns or complaints.
- Complete and maintain incident reports, daily activity reports, or other requested reports as directed by Management.
- Efficiently handle conference room bookings and scheduling to meet guest needs
- Check guests out, review accounts and charges, and process accurate payment of guest accounts.
- Inform housekeeping when rooms have been vacated and are ready for cleaning.
- Monitor visitors to the hotel, ensuring security and safety protocols are followed.
- Enforce hotel rules and policies, maintaining a safe and pleasant environment for all guests.
- Keep the Front Desk and Reception area neat and orderly, creating a positive first impression for arriving guests.
Requirements: - Education: Must have at least a diploma in any academic discipline.
- Experience: Previous experience in a customer service or hospitality role is preferred.
- Communication: Excellent verbal and written communication skills to effectively interact with guests and team members.
- Organizational Skills: Strong organizational and multitasking abilities to handle various responsibilities efficiently.
- Problem-solving: Ability to handle guest concerns with patience, professionalism, and a proactive approach.
- Flexibility: Willingness to work shifts, including nights, early mornings, weekends, and holidays, as per the hotel's operational needs
- Positive Attitude: A warm and welcoming demeanor with a genuine commitment to delivering exceptional guest service.
- Team Player: Ability to work collaboratively with other team members to ensure smooth operations.
Answer and direct incoming calls to ensure efficient and effective communication. Provide guests with information about hotel rates and services to help them make informed decisions. Make and confirm reservations for guests, ensuring proper room allocation based on their preferences. Register and check guests in, verifying relevant guest information and payment methods. Issue room keys and courteously direct guests to their assigned rooms. Maintain clear and accurate records of guest room bookings to facilitate efficient management. Compute guest billings accurately, post charges to guest rooms and house accounts with precision. Receive and relay messages for guests, ensuring timely and accurate delivery Listen attentively to guest queries and requests, both in person and over the phone, providing helpful and accurate information about local attractions and services Liaise with necessary staff, including housekeeping and maintenance, to promptly address any guest concerns or complaints. Complete and maintain incident reports, daily activity reports, or other requested reports as directed by Management. Efficiently handle conference room bookings and scheduling to meet guest needs Check guests out, review accounts and charges, and process accurate payment of guest accounts. Inform housekeeping when rooms have been vacated and are ready for cleaning. Monitor visitors to the hotel, ensuring security and safety protocols are followed. Enforce hotel rules and policies, maintaining a safe and pleasant environment for all guests. Keep the Front Desk and Reception area neat and orderly, creating a positive first impression for arriving guests. Education: Must have at least a diploma in any academic discipline. Experience: Previous experience in a customer service or hospitality role is preferred. Communication: Excellent verbal and written communication skills to effectively interact with guests and team members. Organizational Skills: Strong organizational and multitasking abilities to handle various responsibilities efficiently. Problem-solving: Ability to handle guest concerns with patience, professionalism, and a proactive approach. Flexibility: Willingness to work shifts, including nights, early mornings, weekends, and holidays, as per the hotel's operational needs Positive Attitude: A warm and welcoming demeanor with a genuine commitment to delivering exceptional guest service. Team Player: Ability to work collaboratively with other team members to ensure smooth operations. No Requirements JOB-682f775a8906a Vacancy title:
Front Office Assistant Jobs at:
Partunify Deadline of this Job:
Saturday, May 31 2025 Duty Station:
Kampala | Kampala | Uganda Summary
Date Posted: Thursday, May 22 2025, Base Salary: Not Disclosed JOB DETAILS: - Answer and direct incoming calls to ensure efficient and effective communication.
- Provide guests with information about hotel rates and services to help them make informed decisions.
- Make and confirm reservations for guests, ensuring proper room allocation based on their preferences.
- Register and check guests in, verifying relevant guest information and payment methods.
- Issue room keys and courteously direct guests to their assigned rooms.
- Maintain clear and accurate records of guest room bookings to facilitate efficient management.
- Compute guest billings accurately, post charges to guest rooms and house accounts with precision.
- Receive and relay messages for guests, ensuring timely and accurate delivery
- Listen attentively to guest queries and requests, both in person and over the phone, providing helpful and accurate information about local attractions and services
- Liaise with necessary staff, including housekeeping and maintenance, to promptly address any guest concerns or complaints.
- Complete and maintain incident reports, daily activity reports, or other requested reports as directed by Management.
- Efficiently handle conference room bookings and scheduling to meet guest needs
- Check guests out, review accounts and charges, and process accurate payment of guest accounts.
- Inform housekeeping when rooms have been vacated and are ready for cleaning.
- Monitor visitors to the hotel, ensuring security and safety protocols are followed.
- Enforce hotel rules and policies, maintaining a safe and pleasant environment for all guests.
- Keep the Front Desk and Reception area neat and orderly, creating a positive first impression for arriving guests.
Requirements: - Education: Must have at least a diploma in any academic discipline.
- Experience: Previous experience in a customer service or hospitality role is preferred.
- Communication: Excellent verbal and written communication skills to effectively interact with guests and team members.
- Organizational Skills: Strong organizational and multitasking abilities to handle various responsibilities efficiently.
- Problem-solving: Ability to handle guest concerns with patience, professionalism, and a proactive approach.
- Flexibility: Willingness to work shifts, including nights, early mornings, weekends, and holidays, as per the hotel's operational needs
- Positive Attitude: A warm and welcoming demeanor with a genuine commitment to delivering exceptional guest service.
- Team Player: Ability to work collaboratively with other team members to ensure smooth operations.
Work Hours: 8 Experience: No Requirements Level of Education: bachelor degree Job application procedure Interested and qualified? Click Here
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