Front Office & Administration Officer job at True North Consult Ltd

Job Purpose

To deliver a seamless front-office experience while providing efficient administrative and office coordination support, ensuring high standards of professionalism, service delivery, compliance, and operational effectiveness across the workplace.

Responsibilities

Front Office & Client Experience

• Serve as the first point of contact for all clients and visitors, ensuring a professional and welcoming experience
• Manage reception desk operations with consistent availability and responsiveness
• Monitor visitor flow and ensure minimal waiting times
• Capture and track visitor feedback to continuously improve service delivery

Administrative Support

• Provide timely and accurate administrative support to internal teams
• Manage administrative requests and ensure adherence to agreed turnaround times
• Maintain high levels of accuracy in document handling and processing

Communication & Coordination

• Coordinate meetings, including scheduling, room bookings, and logistics
• Ensure efficient communication flow across teams and functions
• Support internal engagements and coordination activities

Office Operations & Facilities Coordination

• Manage office supplies and ensure continuous availability of essential items
• Coordinate courier services and general office logistics
• Maintain records of office activities, including incoming and outgoing mail

Records & Information Management

• Maintain accurate and up-to-date filing systems (physical and digital)
• Ensure timely retrieval of documents when required
• Support adherence to records management standards

Compliance & Risk Management

• Ensure full compliance with internal policies, confidentiality, and data privacy requirements
• Support audit processes and maintain accurate records
• Uphold strict confidentiality in handling employee, client, and organizational information.

Person Specification

Education, Training, Skills & Experience

Education

• A bachelor’s degree in business administration or related field

Experience

• 2–4 years’ experience in a front office, administration, or office coordination role
• Experience in a corporate or banking environment is an added advantage

Skills

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Strong organizational and coordination ability
• Ability to multitask and manage competing priorities
• High level of integrity and discretion

• Serve as the first point of contact for all clients and visitors, ensuring a professional and welcoming experience
• Manage reception desk operations with consistent availability and responsiveness
• Monitor visitor flow and ensure minimal waiting times
• Capture and track visitor feedback to continuously improve service delivery
• Provide timely and accurate administrative support to internal teams
• Manage administrative requests and ensure adherence to agreed turnaround times
• Maintain high levels of accuracy in document handling and processing
• Coordinate meetings, including scheduling, room bookings, and logistics
• Ensure efficient communication flow across teams and functions
• Support internal engagements and coordination activities
• Manage office supplies and ensure continuous availability of essential items
• Coordinate courier services and general office logistics
• Maintain records of office activities, including incoming and outgoing mail
• Maintain accurate and up-to-date filing systems (physical and digital)
• Ensure timely retrieval of documents when required
• Support adherence to records management standards
• Ensure full compliance with internal policies, confidentiality, and data privacy requirements
• Support audit processes and maintain accurate records
• Uphold strict confidentiality in handling employee, client, and organizational information.

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Strong organizational and coordination ability
• Ability to multitask and manage competing priorities
• High level of integrity and discretion

• A bachelor’s degree in business administration or related field