Front Desk Officer job at JBN Consults and Planners Limited

Duty Station: Kampala, Uganda
Reports To Deputy Managing Director — Finance & Administration
Employment Type Full-Time
Application Deadline Wednesday, 15th April 2026

ABOUT

JBN Consults & Planners Limited is a private consulting firm registered in Uganda with an experienced multi-disciplinary team delivering integrated environmental, engineering, and development consulting services across the Great Lakes Region.

The firm has a demonstrable track record across a broad spread of sectors, including energy and minerals, irrigation and water supply, sanitation and hygiene, roads and transport, catchment protection and climate change, agriculture, urban development, oil exploration, trade and commerce, health, and aviation, among others.

JOB SUMMARY

JBN Consults & Planners Limited is seeking a professional, presentable, and well-organised Receptionist to manage front desk operations, handle administrative tasks, and deliver excellent customer service to clients, partners, and visitors.

The Receptionist is the first point of contact for the firm and will work closely with the Finance and Administration team to support efficient office operations.

KEY DUTIES AND RESPONSIBILITIES

Front Desk & Client Relations

• Welcome, receive, and direct all visitors and clients in a polite and professional manner.
• Maintain a clean, tidy, and presentable reception area that reflects the professional image of the firm.
• Provide accurate general information about the firm and its services to visiting clients and partners.
• Handle client inquiries tactfully and escalate unresolved issues to the appropriate officer.

Communication & Correspondence

• Answer, screen, and transfer incoming telephone calls promptly; take and relay messages accurately.
• Receive, log, and distribute incoming mail, courier packages, and email correspondence.
• Prepare and dispatch outgoing correspondence including letters, emails, and packages.

Administrative Support

• Maintain organised physical and electronic filing and records management systems.
• Schedule and coordinate meetings, appointments, and boardroom bookings for staff.
• Support the Finance and Administration team with general office coordination tasks.
• Monitor office supply levels and initiate procurements where levels fall below the threshold.
• Prepare simple reports and data entry tasks as required.
• Perform any other duties as assigned by the supervisor.

QUALIFICATIONS AND EXPERIENCE

Academic Qualifications

• A minimum of a Diploma in Business Administration, Secretarial Studies, Office Management, or a related field from a recognised institution.
• A Bachelor’s Degree in Business Administration, Human Resource Management or a related discipline is an added advantage.
• Must hold a Uganda Certificate of Education (UCE) with at least a Credit in English Language.

Work Experience

• A minimum of one (1) year of relevant experience in a front desk, reception, or customer service role.
• Prior experience in a professional services firm (consulting, engineering, NGO, or corporate) is desirable.

Skills and Competencies

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills in English; knowledge of Luganda is an asset.
• Strong interpersonal and customer service skills with a pleasant, professional demeanour.
• Excellent organisational and multitasking abilities with keen attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work independently and collaboratively within a team environment.
• A high level of integrity, reliability, and time management.

• Welcome, receive, and direct all visitors and clients in a polite and professional manner.
• Maintain a clean, tidy, and presentable reception area that reflects the professional image of the firm.
• Provide accurate general information about the firm and its services to visiting clients and partners.
• Handle client inquiries tactfully and escalate unresolved issues to the appropriate officer.
• Answer, screen, and transfer incoming telephone calls promptly; take and relay messages accurately.
• Receive, log, and distribute incoming mail, courier packages, and email correspondence.
• Prepare and dispatch outgoing correspondence including letters, emails, and packages.
• Maintain organised physical and electronic filing and records management systems.
• Schedule and coordinate meetings, appointments, and boardroom bookings for staff.
• Support the Finance and Administration team with general office coordination tasks.
• Monitor office supply levels and initiate procurements where levels fall below the threshold.
• Prepare simple reports and data entry tasks as required.
• Perform any other duties as assigned by the supervisor.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills in English; knowledge of Luganda is an asset.
• Strong interpersonal and customer service skills with a pleasant, professional demeanour.
• Excellent organisational and multitasking abilities with keen attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work independently and collaboratively within a team environment.
• A high level of integrity, reliability, and time management.

• A minimum of a Diploma in Business Administration, Secretarial Studies, Office Management, or a related field from a recognised institution.
• A Bachelor’s Degree in Business Administration, Human Resource Management or a related discipline is an added advantage.
• Must hold a Uganda Certificate of Education (UCE) with at least a Credit in English Language.