Front Desk Administrator Uganda Life job at Old Mutual
Posted by: ugashare-Volunteer
Posted date: 2024-Mar-20
Location: Kampala
Vacancy title: Front Desk Administrator Uganda Life [ Type: FULL TIME , Industry: Finance , Category: Admin & Office ] Jobs at: Old Mutual
Deadline of this Job: Friday, March 29 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Tuesday, March 19 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Old Mutual Old Mutual jobs in Uganda
JOB DETAILS: Job Description A Temporary employee who will promote and maintain a high quality, professional and customer-centric company image to customers and other stakeholders, provide excellent client experience to customers and Business stakeholders, work as part of a team in the implementation of the customer experience strategy and the overall strategic objectives of the business and achieve the set KPIs, client retention, premium collections and business growth targets • Effecting high quality engagements for walk-in clients as per the set objectives and standards. • Responsible for always maintaining a pleasant ambience & look-and-feel of the front office. • Cultivating pleasant customer relationships through building quick rapport, pleasant engagements & empathy. • Developing and maintaining positive internal services and work relations with colleagues and stakeholders • Implementing the complaint management procedure clients as enshrined in both the Customer Service Charter and Processes manual. • Continuous business growth through up-selling and cross-selling techniques while engaging customers and generating referrals. • Support on continuous Customer Data Quality campaigns. • Providing support on administrative functions. • Preparation of periodic Reports as required. • Any other duties as and when assigned by the Line Manager. Skills • Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education • Honours Degree (Hons) (Required) Skills • Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education • Honours Degree (Hons) (Required) ">
Job Experience: No Requirements Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
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