Job Title: Â Customer Service Representative – IT Outreach Specialist (Fresher Remote Jobs)
Organisation:Â M365Connect
Duty Station:Â Â Kampala, Uganda
About US:
At M365Connect, we specialize in connecting businesses with highly skilled Microsoft technology professionals. Our mission is to bridge the talent gap by curating a pool of experts in Microsoft technologies. Whether you need permanent hires or contract roles, we provide tailored IT staffing solutions to meet your unique needs. Trust us to deliver top-tier Microsoft talent, streamline your recruitment process, and drive your IT projects forward. Join us in unlocking your organization’s full potential with Microsoft excellence!
Job Summary: Â We are seeking a motivated and tech-savvy Customer Service Representative to join our outreach team. This role is crucial in maintaining and expanding our client base by engaging with top-tier IT companies and skilled Microsoft freelancers across Europe. Your mission will be to initiate contact, foster relationships, and articulate our unique value proposition to both potential clients and candidates.
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Key Duties and Responsibilities:
- Conduct cold calls and outreach efforts to potential IT clients and freelancers, explaining our services and the value we bring.
- Maintain a high level of professionalism and resilience, continuing to engage prospects despite challenges or initial rejections.
- Utilize excellent English communication skills to clearly convey messages and foster relationships.
- Manage communications across multiple channels, ensuring all interactions align with our brand and service standards.
- Collaborate with recruitment and marketing teams to align strategies and enhance outreach effectiveness.
- Demonstrate a high awareness level of industry trends to effectively engage with tech-savvy clients and candidates.
Qualifications, Skills and Experience:
- Proven experience in customer service, particularly in making cold calls and conducting client outreach.
- Exceptional command of the English language, both written and spoken.
- Strong ability to handle pressure and maintain motivation, even when faced with challenges or no response.
- Tech-savvy, with a keen understanding of IT and recruitment industries, especially in the context of Microsoft technologies.
- Excellent interpersonal skills, with a talent for building relationships and influencing decision-makers.
What We Offer:
- A competitive salary and benefits package.
- A supportive environment that fosters professional growth and development.
- The opportunity to work with major IT companies and talented freelancers across Europe.
- A culture that values persistence, resilience, and a positive attitude in the face of challenges.
How to Apply:
All suitably qualified and interested candidates should submit their resume along with a cover letter detailing their experience in customer service and outreach, particularly within the IT or recruitment sector. Please send your application to by clicking the apply button below
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For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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