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Fresher IATA Certificate Jobs – Reservation & Ticketing Agent Job Opportunities – Uganda Airlines
Posted by: ugashare-Volunteer
Posted date: 2024-Aug-26
Location: airobi, Kenya
Job Title: Â Reservation & Ticketing Agent (Fresher Jobs) Organisation: Uganda Airlines Duty Station: Nairobi, Kenya About the Company: Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019. Key Duties and Responsibilities: - Make and confirm reservations for passengers.
- Arrange reservations and itinerary using flight timetables, airline manuals, reference guides, and tariff books.
- Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
- Assist passengers with complaints and other concerns.
- Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
- Advise passengers on changes in flight schedules, cancellations or confirm reservations.
- Maintain inventory of available passenger space on flights.
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
- Ensure that the sales report is closed on time.
- Promote Uganda Airlines product to generate revenue.
- Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
- Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
- Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost and time barred tickets.
- Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
- Assist respond to any emergency or a major operational disruption affecting the Airlines operations
- Other duties and responsibilities as requested by Management.
Qualifications, Skills and Experience: Minimum Qualification and Experience: - Certificate in IATA
- Diploma in sales and marketing will be of added advantage.
- Detailed knowledge of computer Reservation Systems and IATA processes an added advantage.
- High level of computer proficiency
- A minimum 2 years work experience will be added advantage.
- A sound understanding of mathematics and world geography
- Customer focused and hospitable.
- Integrity
- Team player.
- Proactive/results orientated.
- Warm, friendly, Self-motivated, pleasant & presentable.
- Good communication and intrapersonal skills.
- Resilient
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below. Click Here Deadline: 5th September 2024 For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Related Jobs Job Title:  Contact Center Officer (Several Customer Service Jobs) Organisation:… Job Title:  Branch Manager  Organisation: S&C Fintech Microfinance (U)… Job Title: Electrical Inspector Organisation: Sinopec (Uganda) Duty Station:  Uganda (Tilenga Project)… Job Title: Senior Consultant – Service Assurance Center  Organisation:… Job Title:  Tax Officer (197 No Experience Jobs) Organisation: Uganda… Job Title:  Administrative Officer (23 Fresher Jobs) Organisation: Uganda Revenue…
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