Fresher Front Desk Officer NGO Jobs – Refugee-Led Organization Network (RELON)

Job Title:  Front Desk Officer (Fresher Jobs)

Organisation: Refugee-Led Organization Network (RELON)

Duty Station: Kampala, Uganda

About Organisation:

RELON is a non-profit organization dedicated to empowering refugee-led organizations (RLOs) and strengthening their advocacy efforts in Uganda. We work towards building sustainable and effective networks that amplify the voices of refugees and advocate for their rights. Through capacity-building initiatives, training programs, and advocacy campaigns, RELON aims to foster collaboration and empower RLOs to lead positive change within their communities.

About the Project:

The “Build and Empower an Advocacy-Oriented Cohesive Coalition of Refugee-Led Organizations Nationwide (BEACON)”, a projected funded by the Conrad Hilton Foundation, aims to empower and unify refugee-led organizations (RLOs) throughout Uganda by enhancing their advocacy capacities and fostering collaboration among its members. This initiative operates under the Uganda Refugee-Led Organization Network (RELON), which was established in 2016. The project’s primary activities will consist of targeted training programs and collaborative advocacy e?orts designed to create a cohesive coalition of refugee-led organizations. These initiatives will enable RLOs to advocate e?ectively for refugee rights at local, district, national, regional, and global levels.

Job Summary:   We are seeking a dynamic, dedicated and professional candidates for the position of Front Desk Officer which will act as the face of the Refugee-Led Organization Network (RELON), providing essential administrative support while ensuring a welcoming and professional environment for all visitors, stakeholders, and staff members. This role requires a tech-savvy individual who can manage information effectively and support our mission of strengthening refugee-led organizations across Uganda.

Key Duties and Responsibilities:

Reception Duties:

• Greet and assist visitors, ensuring they feel welcomed and comfortable.
• Manage incoming phone calls and emails, directing inquiries to the appropriate staff.
• Provide information about RELON’s projects, initiatives, and services to visitors and stakeholders.

Information Technology and Website Management:

• Collaborate with the communications team to maintain RELON’s website, ensuring it is up-to-date and functioning effectively.
• Assist in the development and implementation of digital content strategies, including social media updates and newsletters.
• Provide tech support to staff regarding office software and digital tools.

Office Administration:

• Manage office supplies and inventory, ensuring that all materials are organized and readily available.
• Maintain accurate records of staff schedules and appointments to optimize organizational efficiency.
• Assist with scheduled meetings, including setting up meeting rooms and preparing necessary materials.

Data Management:

• Support the management of stakeholder databases, ensuring accurate and confidential data handling.
• Help in compiling reports and documentation for various projects and activities under the BEACON initiative.

Team Collaboration:

• Work closely with various departments to ensure seamless communication and coordination across the organization.
• Participate in team meetings and contribute ideas to improve office operations and communal workplace culture.

Qualifications, Skills and Experience:

• Bachelor’s degree in Administration, Information Technology, or a related field is preferred.

Experience:

• At least 2 years of experience in a front desk or customer service role, ideally within a nonprofit or community-focused organization.
• Proven ability in website development, with experience in content management systems such as WordPress or similar platforms.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic graphic design software is a plus.
• Familiarity with social media platforms and digital communication tools.

Soft Skills:

• Excellent interpersonal and communication skills, with a friendly, professional demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask effectively.
• Ability to work independently as well as collaboratively within a team.

Language Proficiency:

• Fluent in English, with proficiency in local languages preferred to facilitate better communication with the community.

Additional Information:

• This position may involve occasional evening or weekend work, depending on project needs and events.
• RELON encourages candidates who are refugees or Ugandan nationals to apply, promoting diversity and local representation within our team.

How to Apply:

Interested candidates are encouraged to submit their CV, a detailed cover letter that highlights their relevant skills and experiences and Contact information for three professional references to [email protected]. Please indicate the title and No of the job you are applying for in the subject line.

Deadline: 31st March 2025

RELON promotes equal opportunity and encourages qualified candidates, especially those identifying as refugees or Ugandan nationals, to apply.

Note: Only shortlisted candidates will be contacted for an interview. Female candidates and individuals from refugee or IDP backgrounds are strongly encouraged to apply.

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