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Fresher Customer Relations Officer Job Opportunities – WATU Credit
Posted by: ugashare-Volunteer
Posted date: 2025-Jan-08
Location: Kampala, Uganda
Job Title: Customer Relations Officer (Fresher Jobs) Organisation: WATU Credit Limited Duty Station:  Kampala, Uganda About Organisation: WATU Credit Limited is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality. Job Summary:  The Customer Relations Officer will be responsible for providing exceptional customer care support to our electric bike clients Portfolio, ensuring a positive experience and fostering long-term relationships to drive Adoption to Electric Mobility. Key Duties and Responsibilities: - Resolve customer complaints comprehensively, ensuring all issues are fully addressed and documented through the CRM Tool, and Other Resolution Trackers.
- Attend all feedback touchpoints, including the call Center-Branch Connections, Branch walk-ins, WhatsApp, and email. Share weekly reports on key customer complaints to track progress and identify trends.
- Provide timely feedback to customers regarding their queries and escalate any unresolved issues to management immediately.
- Protect the company’s image by promptly alerting management to any negative feedback received.
- Collaborate with internal teams, including insurance, collections, maintenance, and swap operations, Recovery etc. to ensure efficient resolution of client issues.
- Update clients on new product developments during face-to-face interactions and via WhatsApp to keep them informed and engaged.
- Maintain communication with clients in WhatsApp groups, actively engaging them to gain insights into their experiences with our electric bikes.
- Build and nurture positive relationships with existing clients to drive referrals and enhance customer loyalty.
- Follow up on potential clients and leads generated through call center inquiries to help close deals and assist the sales and marketing teams in driving sales.
- Act as the go-to person for all EV product inquiries at the branch level, providing knowledgeable support and guidance.
- Manage the EV Corner to educate all walk-in clients about our electric bikes and financing options, creating awareness and promoting our sustainability goals.
Qualifications, Skills and Experience:  - Bachelor’s Degree/Diploma in Business Administration, Marketing, Communication, or a related field.
Experience - 2+ years in customer service, client relations, or sales within the financial services or lending industry.
- Experience in asset finance or electric mobility solutions is an added advantage.
- Strong interpersonal and communication abilities, customer-focused mindset, and problem-solving skills.
Technical Skills: - Understanding of financial products, particularly asset-based lending.
- Proficiency in CRM systems and Microsoft Office Suite.
- Knowledge of electric bike technology and market trends is a plus.
- Valid driver’s license (Class B or equivalent) to facilitate field engagements.
- Certification or training in customer service excellence (e.g., Customer Service Certification, CRM training).
- Willingness to travel locally for customer interactions and follow-ups.
How to Apply: All suitably qualified candidates should apply online at the link below. Click Here For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Related Jobs Job Title:  Credit Manager Organisation: Nile Breweries Limited Duty Station: Kampala, Uganda… Job Title:  Relationship Officer (No Experience Jobs) Organisation: Finance Trust… Job Title: Business Model Specialist Organisation: Palladium Duty Station: Gulu,… Job Title: Recruitment Assistant (2 Fresher NGO Jobs) Organisation: World Vision… Job Title: Recruitment Assistant-6 (Fresher NGO Jobs) Organisation: World Vision Uganda… Job Title: Recruitment Assistant-2 (Fresher NGO Jobs) Organisation: World Vision Uganda…
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