Job Title: Â Claims Assistant (Fresher Jobs)
Organisation: Britam Asset Managers Company (Uganda)
Duty Station:Â Â Kampala, Uganda
About the Company:
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the East African region and offers a wide range of financial products and services in Insurance, Asset Management, Banking and Property. The product range includes life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, property development and private equity.
Job Summary: Â Â Assist in processing and payment of individual life claims and benefits
Key Duties and Responsibilities:
- Registration of all new claims promptly and acknowledging receipt of the same.
- Processing and payment of Individual life, Group Life, Retrenchment, NHIF and Credit Life claims and benefits.
- Assembling and analyzing claims to establish liability.
- Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management.
- Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
- Respond to both internal claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms.
- Record all claims transactions and maintain accurate claims registers.
- Continuously review of claim accruals to minimize claim reserves.
- Audit and reporting on potential Unclaimed Assets set to be registered with UFAA.
- Capture and maintain accurate data to ensure data integrity.
- Ensure compliance with all regulations.
- Handling customer queries & correspondence on individual life policies to enhance seamless customer experience.
- Prepare claims management reports on a monthly basis or as otherwise advised.
- Facilitating the process of Group & Credit scheme renewals.
- Follow through to ensure all claims with issues at registration level have been addressed or escalated for action.
- Ensure that all claim documents received for Group & Credit Life claims are uploaded and indexed to Document Management System.
- Vetting and analyzing Group & Credit claims as per scope of cover whilst ensuring strict adherence to set guidelines and TAT.
- Monthly tracking of insured reimbursement claims with respective underwriters for payment.
- Reconciliation of reimbursement claims and ensuring all the claims are paid within the agreed TAT.
- Perform daily (or weekly) reconciliations and reviews for both financial transactions and LoB Systems.
- Monthly Quality Assurance assessments.
- Notify brokers and clients of pended and declined claims within set timelines.
- Prepare executive presentations and reports to facilitate project evaluation and process improvement.
- Adhere to claims manual procedures and process.
Qualifications, Skills and Experience:
- Bachelor’s degree in commerce, Insurance option or equivalent.
- At least one year experience in claims processing.
- Attention to detail.
How to Apply:
All candidates should apply online at the link below.
Click Here
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