Fresher Card Issuing Support Officer Job Opportunities – Absa Bank Uganda

Job Title:   Card Issuing Support Officer (Fresher Jobs)

Organisation: Absa Bank Uganda

Duty Station: Kampala, Uganda

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Job Summary:   The Card Issuing Support Officer mainly provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Key Duties and Responsibilities:

Portfolio management and Service  80%

• Designing and implementing key interventions to grow card usage for active cards and meet laid down growth targets.
• Develop strategies to ensure increased activation of cards by the inactive card base.
• Provide data that will enable the sales team to drive their sales targets.
• Satisfy client’s ongoing financial planning needs identified by Portfolio MI analyst and develop strategies and plans to implement unique customer solutions as appropriate such as Loan on Card and Loan on Phone products.
• Optimize portfolio potential in conjunction with Product Manager, planning/undertaking effective marketing campaigns.
• Establish and develop card usage opportunities to meet the clients’ needs, introducing and working in conjunction with segment specialists, key among which will be Marketing.
• Optimize portfolio potential in conjunction with Sales Manager/Portfolio manager by supporting the various campaigns that the portfolio team runs with.
• Liaising with other departments to ensure smooth low of work and that customer queries are resolved in the shortest time possible.
• Customer service and complaints management
• Push Installments products, Spend Campaigns, CLM Model and Upgrades, pre approved card sales. Barclaycard Operations within the service level agreement times and sending weekly request to customer service for generation of LOP/EIP advise letters. Ensure delivery of Pre approved card application forms to CROPS.

Business Management 10%

• Ensure that targeted level of business results (i.e. income, costs, client satisfaction and client recruitment) for jobholder’s own portfolio are maintained
• Adhere to standards, legal and regulatory, in accordance with the Barclaycard guidance

Staff Management: 5%

• Implement and maintain a coaching and training programme for the Portfolio team members.
• Manage and motivate staff recognizing outstanding performance
• Lead and direct staff to achieve business objectives

Governance, Control and Risk 5%

• Mandatory Risk and Control objective
• Understand technical/regulatory matters affecting the business. Ultimate responsibility for the continuing compliance.
• Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards by Centre. Staff at all levels to be clear on what is expected of them. Any new regulatory or Group requirements are implemented and reviewed throughout Barclaycard in a timely fashion.

Qualifications, Skills and Experience:

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Essential

• People Management
• Communication and Presentation
• Business awareness
• Business management
• Performance management
• Resource management
• Relationship management
• Team building
• P C skills
• Planning
• Knowledge and Expertise, Experience (relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)

Preferred

• Good overall knowledge of the Card Industry
• Good understanding of Barclaycard operations and products
• A good understanding of Barclaycard’s systems, processes and procedures
• Detailed knowledge of the Bank’s telephone service standards
• A good understanding of the techniques of Performance Management
• Understanding of the call centre management information systems

Key Success Measures / Key Performance Indicators

• Essential
• Experience with call centre operations preferably in the banking industry
• Preferred
• Knowledge of the Credit Card Industry
• Risk
• Mandatory Risk and Control objective
• . “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

Click Here

Deadline: 9th April 2024

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